jferezy

Hi Ahmad – do you have any idea? We are ready to launch – this would be useful. Thanks!

Jason

Hi Ahmad,

Thank you for your quick response. Unfortunately, I am still having the issue:

https://puu.sh/oi5XO/9c779d7573.png

I have the Pro Version:

Here is my code for those lines.

576:
NOT EXISTS(SELECT umeta_id FROM ".jssupportticket::$_wpprefixforuser."usermeta WHERE user_id = user.id)”;

593:
NOT EXISTS(SELECT umeta_id FROM ".jssupportticket::$_wpprefixforuser."usermeta WHERE user_id = user.id)”;

700:
NOT EXISTS(SELECT umeta_id FROM ".jssupportticket::$_wpprefixforuser."usermeta WHERE user_id = user.id)”;

709:
NOT EXISTS(SELECT umeta_id FROM ".jssupportticket::$_wpprefixforuser."usermeta WHERE user_id = user.id)

Any help would be greatly appreciated.

Jason

I have the same issue – All my users are admins which I would like to assign tickets. I would prefer not creating separate logins for my staff. Any way to allow Administrators to the staff? I have purchased the plugin and it looks great – but would love to have this as administrators to be valid users. Any help would be greatly appreciated!

Jason

I do have users set up – They are all administrator users. Is there any specific role I am supposed to give them?