Greg

Still sounds like an issue with the DB server to me.

sg2nlhg268c1268.shr.prod.sin2.secureserver.net is what your hostname (www.liban4sports.com) resolves to in DNS.

lib1236103352767.db.10222692.hostedresource.com does not resolve in DNS, according to the /wp-admin/ page, that’s where the database lives.

Do you know the IP address of the DB server? You could try using that instead of the gnarly hostname you’re using. If it’s a temporary DNS issue it may resolve the problem.

Aside from that, I would really recommend contacting your hosting provider and have them check to see if the referenced database server is up, and in DNS.

Is the server name correct in your wp-config.php file? I can’t resolve lib1236103352767.db.10222692.hostedresource.com to an IP address, if it’s dropped from DNS for some reason that might explain it.

Can you check with GoDaddy to see if they are having problems with your hosted MySql server?

Looks like you got it worked out? Everything seems to load fine here.

I don’t think 10mb is unreasonable. If you wanted to look at trimming it down some, you could delete your revisions if they’re not needed. And if you’re curious as to how many you have, you can run a simple query from the MySQL console to check.

mysql> SELECT COUNT(*) FROM PREFIX_posts WHERE post_type = “revision”;

(replace PREFIX with your DB prefix, if you used one).

Have you checked to see if the feedback form is being handled by a plugin?

Quite a nasty log, that’s for sure. It looks like the bulk of that 150meg file is the database looping.

From the entry just before the INSERT error, looks like a MySQL issue with the max_allowed_packet being set too low (default 1M).

There are some instructions on how to adjust that here:
https://dev.mysql.com/doc/refman/5.1/en/packet-too-large.html

Do you have access to the webserver error_log? If so, can you post the relative entries from when you try to access the site?

You mean like an excerpt?

https://codex.www.ads-software.com/Excerpt

A quick update, in case someone else runs across a similar issue.

I’ve been working with Jeremy offline to try and figure out where the problem was, and we were able to narrow it down to the version of the theme I’m running.

By visiting https://mysite.xyz/xmlrpc.php, the following text is returned: “XML-RPC server accepts POST requests only.”

This is a normal response, but in my case, there was an empty line above the text and apparently this sends Jetpack over the edge, it doesn’t like the whitespace. This pointed to either the wp-config.php file or the functions.php file (inside the themes directory) having some whitespace between the php closing tags and php opening tags.

The number of files that the functions.php file called made searching for this bit of code challenging, and eventually I decided it was easier to just update the theme, which solved the problem.

Thanks for your help with this Jeremy, it’s much appreciated.

Thanks Jeremy, I sent the URL through the contact form.

Ok, when I go to that URL (modified for my site) it opens the admin control panel. In the pane to the right it just shows the wordpress logo with the lines spinning around it.

I checked both the access_logs and error_logs on the server, nothing catches my eye in the access logs. No new entries in the error logs at all.

Last night I briefly turned on debug in the wp-config.php file to look for any other errors and came up empty.

Hi Jeremy,

I went through the plugins and one at a time disabled each, until I was left with only the Jetpack plugin active. No change unfortunately, the image is still broken.

Is there any way to “call” the image directly from wordpress.com to make sure it’s actually being generated? It’s my understanding, that for the jetpack stats, each WP makes callouts to WP.com to pull that data.

I’m willing to try anything else you can think of.

Thanks.

I’m having the same issue that mt_Suzette has. WP version is 3.5.1 with Jetpack 2.2.

I’ve tried on several browsers, Safari and Chrome show a broken image for the word “Stats” and do not display the 48-hour graph, where FireFox will honor the “alt” text and display the text “Stats” but no graph.

I’ve checked the error and access logs to no avail. I’ve also checked from two other networks with different hardware to rule out any sort of web filtering causing issues. I’ve also gone through the same troubleshooting steps, disabling plugins, checking and unchecking the box for stats as well as disabling/enabling the Jetpack plugin.

Any ideas on what I could look for? FF reports the broken image as a invalid when I try to view it directly.

Thanks.