VUM Support - Jhay

Hello,

We plan to support this feature in our next release. In the meantime, you can test it using the fixed version available here(https://d.pr/f/mZXrQe).

Hi Alex,

It looks like the dashboard widget list from $wp_meta_boxes might be missing. Here are a few steps you can try:

1. Clear Cache: If you’re using any caching mechanisms, please reset them. This includes both server-side caches and any caching plugins.
2. Restart Web Server: If clearing the cache doesn’t help, try restarting your web server to ensure no server-side caching or issues are affecting the behavior.
3. Check PHP Logs: Please check the PHP error or warning logs to see if there are any related errors that might give us more insight into the issue.
4. Debugging: If the issue persists and you’re comfortable with adding PHP code, you can add the following line to wp-content/plugins/white-label-cms/includes/classes/Admin_Dashboard.php at line 526:

   var_dump($wp_meta_boxes); exit;

This will help us see the output and better understand why the panels are not being hidden. You can use this screenshot (https://d.pr/i/SChoLO) as a reference for where to place the code.

Please let me know the output from the var_dump() or if any of these steps resolve the issue.

Hello,

Thank you for reaching out, and I apologize for the inconvenience you’re experiencing with the White Label CMS plugin.

To assist you better, could you please provide a screencast of your settings, installed plugins, themes, and the dashboard pages? This will help us understand the environment and potentially identify any conflicts or misconfigurations.

Additionally, if you have any custom code related to the admin page, could you please share that with us? Custom code can sometimes interact with the plugin in unexpected ways, and this information will be crucial for us to diagnose the issue accurately.

As a troubleshooting step, could you also try modifying the dashboard name or uploading a new dashboard icon? We’re considering the possibility that this could be a caching issue, and making these changes might help us confirm or rule out that possibility.

Once we have this information and you’ve tried the suggested steps, we’ll be able to investigate further and provide a solution as quickly as possible.

Hello,

I just tested from 6.1 – 6.6.1 and its working fine on my end. https://d.pr/i/QfgDTi

Hello,

Sorry about that. We have just updated the plugin. Please check the latest version and let us know if it resolves the issue.

Thank you!

Hello,

Sorry about that. We have just updated the plugin. Please check the latest version and let us know if it resolves the issue.

Thank you!

Hello,

We have just updated the plugin. Please let us know how it works for you.

Hello,

Thank you for bringing this issue to our attention. We will deploy an update as soon as possible.

Hi Jackey,

Thank you for your feedback on WLCMS. Could you please make a screencast of the issue you’re experiencing using the Page feature? This will help us better understand the problem and find a solution for you.

Please open the {db_prefix}options database table and delete all entries where the option_name column has a prefix of wlcms_.

DELETE FROM {db_prefix}options WHERE option_name LIKE 'wlcms_%';

Hello,

I’m sorry to hear that. Could you let me know which version you’re using? If it’s the latest version, please try resetting it from the Plugins page: https://d.pr/i/Z78pYO.

Hello @localprosper

Thanks for getting back to me. Unfortunately, it appears that the developer has restricted access to the WLCMS settings page. To regain control, you’ll need to reset it.

Hello, I’m sorry to hear you’re having trouble with the plugin. I’ve investigated the?issue you’re having, but I was unable to replicate the issue. I suggest you try resetting the plugin. You can find the ‘Reset’ option before ‘Deactivate’ in the White Label CMS section on the plugins page.?Additionally, it’s a good idea to clear your cache if you have that feature active, as it might resolve the issue.

Thank you for bringing these issues to our attention.

Regarding Elementor, regrettably, we don’t have a solution at the moment due to certain assets not loading in the backend. This is why we’ve recently introduced the Page Template feature.

As for the Page Template issue, we’re committed to addressing it in our upcoming release.

Hello @vallesierra7,

If you intend to modify the CSS within wp-admin, consider using this filter instead:

add_filter( 'admin_body_class', function( $classes ) {
	$user = wp_get_current_user();
    $roles = $user->roles;
	return $classes . ' ' . implode(' ', $roles);
} );

After implementing this filter, navigate to White Label CMS Settings. Scroll down to the Custom CSS for Admin section and input your CSS code for each role. You can find the section here: link to screenshot.