Jhimross Olinares

Hi @huddie100

I searched and you are using a premium theme? For this, I recommend contacting the support team of the theme, or check their documentation.

Awesome! Glad that everything now sorted out.

Hi @mkben1247

If you are running a shop using WooCommerce, you might to check premium WooCommerce extensions.

Check the WooCommerce extensions here:- https://woocommerce.com/products/

Hi @letspolymerclay

Upon checking the console, there is a jQuery error coming from Elementor:- https://share.getcloudapp.com/6quGLYGD

Possibly, your theme is incompatible with Elementor.

Consider contacting your theme developer to fix the incompatibility.

I hope this helps.

Hi @ravipitroda

I checked your site, and it’s working fine on my end. Watch:- https://share.getcloudapp.com/8Lu1w5ok

I noticed that you are using Cloudflare. Consider clearing the cache in Cloudflare as this might just a caching issue.

I hope this helps.

Hi @alxpent1245

Did you change anything or edited any code aside from wp-config.php?

If no, check your wp-config.php if there is any missing characters, semi-colon, comma, or the PHP tag itself.

Please refer to this sample wp-config.php and compare it to yours:- https://github.com/WordPress/WordPress/blob/master/wp-config-sample.php

If still not working, try to switch to another theme and try disabling other third-party plugin to isolate what’s causing the issue.

Hi @loano1

By default, this should not happen, and WordPress doesn’t automatically remove roles.

Are you using a third-party membership plugin? You might want to check it.

You can also try to isolate the issue by deactivating other third-party plugin.

Hi @cowshill

Yes, they were attacking you using bots and bad crawlers. I would say that this pretty much normal.

For this, if you would rather not receive lots of spams, consider installing plugin like Akismet for Spam protection:- https://www.ads-software.com/plugins/akismet/

Here’s how to install the plugin:- https://www.ads-software.com/plugins/akismet/#installation

But if you think your website has been compromised. You can initially scan it using WordFence security plugin:- https://www.ads-software.com/plugins/wordfence

Lastly, you can also contact your hosting provider to check.

I hope this helps.

Hi @jonj1611

Where did you add the code snippet? Please ensure to add in functions.php or use plugin like Code Snippet.

You might also want to check too:- https://wordpress.stackexchange.com/a/189986

Hi @dphenry

You can add it in your theme’s header.php, but it is best to add in the header.php if you have a child theme. So that if you update your theme, your change will not be overwritten by the update.

If you don’t have a child theme, you can add a plugin like WPCode or similar.

You might want to check tutorial:- https://www.wpbeginner.com/plugins/how-to-add-header-and-footer-code-in-wordpress/

Hi @edoardocosta

If you have access to your server either using CPanel, Plesk, or FTP, please try to enable the debug so that you can get an idea what’s causing the fatal error.

See this:- https://www.ads-software.com/support/article/debugging-in-wordpress

Thereafter, once you find out what’s causing the error like, for example, if it is coming from a specific plugin. Try to rename the directory of the plugin, and it will disable the plugin, probably will make your website up again, and WP Dashboard accessible anymore.

I hope this helps.

Hi @mashoodkhan321

Try clearing your browser cache.

If it still doesn’t work, check this:- https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-login-page-refreshing-and-redirecting-issue

I hope this helps.

Hi @ssri

Where did you update your PHP version? Is it in PHP Selector in your server?

If you are not confident with Site Health’s report, you might want to use a plugin like this:- https://www.ads-software.com/plugins/wp-php-version-display to check what’s really your PHP version.

Consider contacting your hosting provider as well to double-check.

Hi @thedani

Currently, enabling the debug will really show the debug error message for admin, non-admin, and even normal visitor.

Your best option is really by using or enabling the debug log, then it will generate a file called debug.log in /wp-content

Or use plugin like Debug Bar https://www.ads-software.com/plugins/debug-bar/ where you can see the debug message in the WP Dashboard.

Hi @liviabo

Possibly, those texts are not in the template file yet? Or those strings are not translatable. If that’s the case, using a code snippet which is another option that you can use to translate the specific string.

Here:

// Translate text
function translate_text( $translated_text, $text, $domain ) {
        switch ( $translated_text ) {
                case 'Original Text' :
                        $translated_text = __( 'Translated Text', 'textdomain' );
                        break;
        }
        return $translated_text;
}
add_filter( 'gettext', 'translate_text', 20, 3 );

Add this in your functions.php or use plugin called Code Snippet.

Just change the ‘Original Text’ and ‘Translated Text’ and ‘textdomain’ to your theme’s text domain which you can fined by going to Themes > Theme File Editor. Here:- https://share.getcloudapp.com/8Lu1yNrY

I hope this helps.