jhsingo

Also seeing the message “there are no reviews on your Google platform” – when my client actually has 40?

I’ve come to report the exact same problem for me. I’m on a multi-site setup, working on a development site for a client, and installed the plugin just to check and see how it looks. Installed the plugin on Monday. Still see the message of “your reviews are downloading in the background.” I am using Hello theme along with Elementor and Elementor Pro.

Will uninstalling/re-installing the plugin fix this problem?

Okay, I’ll get onto them and see what they say. Many thanks for the prompt and helpful support up to now – first class. Keep up the good work! I’ll mark this thread as resolved as it doesn’t appear to be an issue with your plugin as I first thought.

Thanks again,
James

Hi Phil,

I’ve disabled WP Rocket as you instructed, and yes, that does appear to have fixed the problem with Age Gate and the cookie policy with focus trap disabled. However, this isn’t an ideal solution with WP Rocket being a paid plugin necessary for my website. Would you suggest I now contact WP Rocket to see if they can suggest what might be causing the conflict?

Thanks,
James

Hi Phil,

Yes, I have been regularly clearing the site’s cache. However, when loading the site in a ‘in private’ window, the front end of the site has still been displaying incorrectly with age gate enabled. I have temporarily disabled the plugin for now to allow users to still be able to access the site.

Hi Phil,

Thanks for letting me know – I’ve tried disabling that option, but unfortunately I’m still having issues. Linked screenshot is how the plugin is currently displaying on the front end of my site – and it is still making it impossible to click the privacy policy buttons, even with “Focus Trap” disabled.

https://snipboard.io/MX6YAi.jpg

Could you provide me with another solution please, or alternative another method I can contact on to provide you with login details for my site?

Many thanks.

Hello Igor,

Neither of these solutions worked for me. Even using Storefront and disabling plugins, I still encounter this problem no matter which combination of plugins I have enabled/disabled.

Furthermore, I get this error when clicking on one of /wp-json/wc-analytics URLs in developer mode:
{“code”:”woocommerce_rest_cannot_view”,”message”:”Sorry, you cannot list resources.”,”data”:{“status”:401}}

Can you please suggest another solution, please?

Thanks

Hi, can anyone tell me if reactivating the plugin after disabling is safe? Given that this broke my website, I am reluctant to reactivate if the same problem will happen again – hopefully plugin authors will fix the bug soon.

I second that @karenwallace – the testing of this plugin doesn’t seem great when updates have caused problems on several occasions. Plugin tends to work fine most of the time, but updates frequently cause problems.

Hi there – yes, I am encountering the exact same issue as this after updating the plugin too. A quick fix would be appreciated!

Screenshot didn’t embed in OP correctly, so here is the link:

View post on imgur.com

Apologies for double post.

Hi @andymason

Strangely, the Facebook messenger box now appears on my website, despite me having received this error when setting it up. So you may find that it still works for you as well.

It’d be good to receive a proper response, but judging by how slow they seem to respond to issues on here, that seems like wishful thinking!

All the best.

That’s perfect, and just what I wanted. Thank you!

I’ve also started receiving reports just recently. The original cause of my query was that another person who has access to my site had attempted downloading the report, but strangely – even though his permissions are set as store manager – I only received a report to the admin email when I tried.

Thank you for your prompt help and suggestions – and I hope @galasecrets manages to get their issues resolved satisfactorily as well.

Hi Zach,

I’ve managed to resolve this problem with help from my theme author, but thanks again for your help too!

All the best.