Jerry

I checked for plugin conflicts as given in the article. I installed the Health Check plugin and entered the troubleshooting mode. After that, I reproduced the issue by copying the link of my blog post and shared it as a Facebook post and a Whatsapp chat. In both the cases, it didn’t show the title, meta description or the thumbnail.

What to do in this case?

Thank you for the prompt response! I can confirm that I am using Yoast v14.3 and WordPress 5.4.2. But the issue is still not resolved.

I am fine with the Twitter preview because it doesn’t show the image or the meta description anyways. But I need the title, meta description and thumbnail for my Facebook and Whatsapp previews, both of which are not working.

And as you mentioned, I also checked Facebook’s sharing debugger and it showed errors.

I will check for plugin conflicts as mentioned in the article you shared and let you know the results. But out of curiosity, are you sure that this issue is happening because of plugin conflicts?

Yes, I have done that multiple times. It sometimes shows the preview properly and sometimes doesn’t. As of now, it is not showing. Here are the results.

When it comes to Whatsapp, it hasn’t showed the preview properly till now.

So I am not sure what I am doing wrong.

If you see the embedded image on the website, there is too much empty space on the right side of the text because of which it looks weird. Ideally, the text should be covering the entire space just like in a Facebook post. Why is this the case and is there any solution for the same?

Did you intend to mean the Split archives every option instead of Split backups every option? I didn’t see the latter option.

Last backup attempt

Hi,

Were you able to find any solution? I tried backing up today as well but it failed again.

Link

Ok. Thanks!

You have refused to answer any of my questions to your previous reply because you don’t have any supporting evidence to prove your claims. And just like your previous reply, everything that you have mentioned here is a lie as well (and you know it!). You are simply digging your own grave by lying again and again.

As much as I want to reply to all the points that you have mentioned here, I won’t because I have much better things to do in life than waste my time on someone who loves to fabricate stories and criticize customers just to save their brand image instead of asking what went wrong.

Thank you once again for your ‘awesome’ support! And for the last time, if you still haven’t got this in your head by now, I wrote a negative review not because I didn’t get any premium features as you have mentioned multiple times already. It was only because of the arrogant attitude and the huge communication gap that I faced with your customer support!

I clearly understand that the current COVID situation has impacted every business in the world and not just WordPress. And that was exactly the reason why I had invested a lot of time and effort in creating my own website without asking anyone for help.

I didn’t want to sound like I am bragging hence I didn’t mention this point previously: most of my time was invested in researching and finding solutions for the issues that I faced myself. It was only in the end that I decided that I should ask in the support forum for help because I was going nowhere with my issues.

Also, I am not sure if you are aware but my review here was in response to the two interactions I had with the live support, the second one being a direct attack on me.

Moreover, I have a few questions to ask regarding a few points that you have made here:

1. “However, it is not always possible for us to respond to free users on time when our premium users query are pending.” – Why was this not told to me via the live chat? How am I supposed to assume that the queries of premium users were pending? I was only told that the live chat is the best place to get your queries solved.

2. “Now coming to the point, you asked for a premium feature in free version, I responded and provided you that without any charge.” – What did you provide free of charge? Please note that none of my queries were solved! And neither was I demanding that they must be solved. I only wanted to clarify what is possible and what is not!

3. “However, even after providing you 1 premium feature for Free, you came to ask for other.” – I was not aware that these were premium features. It was only when you told me that I understood that. Did you by any chance assume that I knew they were premium features and demanded them? Also, the least you could have done is to reply politely that these were part of the premium features. Instead, what do I get in return? A speech on how much time and effort it took to create this theme, you should pay money to get the premium theme, you are the first person who is having an issue like this, etc. during my second interaction.

4. “When I responded our team is busy and we can’t do it, you threatened us of writing a negative review and you did that.” – Seriously??? When did you respond that your team is busy? When did I threaten you of writing a negative review? Please go through our chat history. Even I am curious to know about this! And most importantly, why are you blatantly lying and shifting the blame on to me now?

5. “I understand you have invested a lot of time in customizing your website, but you don’t agree to share the website URL neither send us with the screenshot.” – I didn’t share my website URL because it was under construction. I had clearly told you about this. Moreover, I had also sent you the screenshot. Your chat history has the proof. And why are you lying once again? At least be gracious enough instead of lying again and again. What are you gaining out of this?

6. “I am sorry, but Free Support doesn’t mean to provide premium features in Free Version of the theme or having one-to-one conversation.” – I know that free support doesn’t mean to provide premium features. I am educated enough to know that! Regarding the one-to-one conversation, why was it not told to me that it was meant for premium users when we had the live chat? As I mentioned before, I was only told that you can answer your queries via the live chat. Moreover, if it is not meant for free users, why is it enabled for us then? Going by your logic, it should only be enabled for premium members, right?

Anyways, your response here validates exactly why I was not happy with the customer support. I am seriously happy and relieved now that I am no longer using your theme. What is the point when there is no transparency from the customer support and all I get is improper/incomplete responses mixed with lies?

I did the review here so that people are aware of the customer support and not because I wanted to vent out my frustrations. The main reason for doing this was because I have never faced this kind of attitude from the customer support of any WordPress theme so far. I have always had positive experiences with other themes, whether they are free or paid.

• This reply was modified 4 years, 11 months ago by Jerry.

I was able to rectify this. Thanks! But I am not sure how it happened. Hope I don’t face this issue again.

My website is still under construction. What to do in this case?

My website is still under construction. What to do in this case?

It worked! Thanks a ton! Can’t stress enough how useful this was as I was struggling with this issue for a long time.

I had read the same kind of articles that you had mentioned here regarding this issue but being a beginner I had no idea what people were talking about. It was too technical for me.

As you mentioned, I also understood that it may be because Imagick and/or GD are not installed. But I still didn’t know what they were.

I will anyways try contacting my host. You mean the company that is hosting my website right? Will they be able to solve this issue? If they could do it that would be great as I don’t want to slow down my site with unnecessary plugins in the future.