Jignesh Patel

Hello @djjpierre85

You can modify the User-Agent header by using the following code:

add_filter( 'http_headers_useragent', 'custom_modify_user_agent' );

function custom_modify_user_agent( $user_agent ) {
// Modify the User-Agent string here
$custom_agent = 'WordPress/' . get_bloginfo( 'version' );

return $custom_agent;

}

Hello @shahican,

Thanks for your message.

Just to clarify, this is not a private ticket, so we recommend not sharing any sensitive information or screen recordings here directly.

Instead, please use the secure form below to submit your details and a link to the screen recording:

?? Submit your details here: https://forms.gle/ujw7CrV3eKWYjgPQ6

Once we receive your submission, we’ll review it and get back to you with a resolution as soon as possible.

Hi @djjpierre85

Thank you for reaching out and for using our PayPal for WooCommerce plugin.

Regarding your concern about the user-agent information (e.g., WordPress/6.7.2; https://kjmoda.com) being sent to PayPal — currently, there is no built-in option in the plugin to disable or modify this header. However, we understand your concern and we’re already planning to add an option to manage or hide this in an upcoming update.

As for hiding item details like the product name, you can disable line item data by doing the following: To disable item details:

• Go to PayPal Settings in your WordPress admin panel
• Scroll down to Additional Settings
• Disable the “Send line item details to PayPal” option

This will prevent individual product names and prices from being sent to PayPal — only the total amount will appear in the transaction.

We appreciate your feedback, and it’s helping us make the plugin better. If you need any more assistance, feel free to reach out.

Hello @hfizaazizi ,

Thank you for contacting us and for using our PayPal for WooCommerce plugin.

If you want to prevent item details such as the product name from appearing in the PayPal transaction, you can disable the option that sends line item data to PayPal. Here’s how to do it:

• Go to PayPal Settings in your WordPress admin area
• Scroll down to Additional Settings
• Disable the option “Send line item details to PayPal”

Once this setting is disabled, your store will no longer send individual product details to PayPal—only the total order amount will be shown.

Let us know if you have any further questions.

Hello @yuliandesign

It may be a conflict with another plugin. Could you share your website URL so we can directly troubleshoot the issue?

Hello @dougan1640

Thank you for reaching out and for using our PayPal for WooCommerce plugin.

The message “Please verify the PayPal account to receive the payments” usually appears when PayPal requires additional verification for your business account. Even though your PayPal account is connected and functional, this message may persist due to one of the following reasons:

1. Business Verification Pending – PayPal may require additional documents to verify your account. You can check your PayPal dashboard for any pending verification steps.
2. Payment Receiving Preferences – Ensure that your PayPal account is set to receive payments without any restrictions.

Recommended Steps to Resolve:

• Log in to your PayPal account and check for any pending verification steps.
• Ensure there are no restrictions on receiving payments in your PayPal business account settings.
• After completing the verification, disconnect and reconnect your PayPal account in the API settings of the plugin.
• If the issue persists, please provide your site URL and WooCommerce system status so we can investigate further.

Let us know how it goes, and we’ll be happy to assist you further.

Hi @yuliandesign,

Thank you for reaching out. The TRANSACTION_REFUSED error typically occurs due to one of the following reasons:

1. Insufficient funds – The debit card may not have enough balance.
2. Bank declined the transaction – The issuing bank might have rejected the transaction.
3. Security concerns – PayPal may have flagged the transaction due to security or fraud detection measures.
4. PayPal limitations – The user’s PayPal account might have certain restrictions.
5. Currency mismatch – The card might not support the transaction currency.

Recommended Steps:

• Please ask the customer to try a different payment method or use a PayPal account linked to their card.
• Check if the debit card supports international transactions (if applicable).
• Ensure that error messages are displayed properly on the checkout page. If needed, enable WooCommerce debugging logs:
  • Navigate to WooCommerce > Settings > Payments > PayPal
  • Enable Logging and check logs in wp-content/uploads/wc-logs/ for additional details.

Let us know if you need any further assistance.

Hello @californiasteve9390,

I have reviewed your website and noticed that the company name text field is already displayed on the checkout page. It appears to be working as expected now. Could you please confirm if you still need any further assistance?

Hi @ariban99,

You’re very welcome!

If you have any other questions or need further assistance, feel free to reach out anytime. If you have a moment, I would love it if you could leave a review.

Hi @ariban99,

Thanks for reaching out! I understand that you want to hide Authorize.Net and only display PayPal and PayPal Advanced Card Payments when the shipping address is different from the billing address.

In our plugin, the correct method IDs are:

• PayPal Checkout: wpg_paypal_checkout
• PayPal Advanced Card Payments: wpg_paypal_checkout_cc

Your existing code should be modified to reflect these method IDs. Here’s an updated version that should work for you:

https://pastebin.com/WJyXMsf8

What This Does:

• If billing and shipping addresses match, PayPal and PayPal Advanced Card Payments will be hidden.
• If billing and shipping addresses do not match, Authorize.Net will be hidden.

Hello @shahican,

Thank you for reaching out.

We have tested the activation and deactivation process, and it does not modify any settings. Simply deactivating and reactivating the plugin does not enable card payments or Google Pay by default. However, if you disconnect your PayPal account and then reconnect it in the API settings, the plugin will adjust the available payment methods based on what is enabled in your PayPal account.

This is not a bug but intended functionality for the initial setup process. If you need further clarification, feel free to share more details, and we’d be happy to assist.

Best regards,

Hello @shahican,

Thank you for reaching out. We have tested the partial refund process, and it is working as expected on our end. To better understand the issue you’re facing, could you please provide a screen recording of the refund process, including the order notes and status updates? This will help us identify any potential issue and assist you more effectively.

Looking forward to your response.

Hello @shahican,

Thank you for providing detailed information about the issue. I am currently investigating and attempting to reproduce the problem on my end. I will update you as soon as I have more insights or a solution.

Thank you for your patience.

Best regards

Since we haven’t received a response from you, we’re closing this support ticket. If you still need help, feel free to open a new ticket.

Since we haven’t received a response from you, we’re closing this support ticket. If you still need help, feel free to open a new ticket.