jilldewert

I feel everyone should have the right to know, these are the emails I received from Realtyna after posting the above review.

In all fairness, I believe Alex when they say the missing fields are not being provided by the MLS provider being used. And, I will check with the MLS provider on this. What I don’t understand is why it took a less than 5-star review to get this answer. I’ve asked several times why the fields are missing, and have never gotten an answer, just that they aren’t there and can’t be mapped. If I had been told this sooner, then I could have checked on it with the MLS provider and not blamed Realtyna for the lack of options.

I still need ongoing support and feel threatened by these messages that if I don’t change this review to 5 stars, I will receive no support, or less helpful support than I should be receiving. This is a terrible tactic for an upstanding company to use. The product works, but isn’t 100%, or isn’t a 5-star product. Before receiving these bullying emails, I would have upped it to 4 stars, but now I’m more disappointed than 3.

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01-04-2015

Jill,

We saw your review on WordPress community. We don’t feel it’s fair to place a review like that, when the metadata of your MLS provider doesn’t bear such field. Needless to say, when a field exists in the MLS provider, we don’t have any issue to map it. This is our daily job.

We appreciate if you change the review in a better situation as we did our best to support you all the time.

Happy new year 2016!

Regards

Alex A.
Realtyna Inc.
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01-07-2015

Hello Jill,

We appreciate if you change your review to 5 stars. Our team is doing their best to support you and your recent review has been a discourage to them.

I am pretty sure, by changing your review to 5 stars they will have more enthusiasm to provide the best support.

Regards

Alex A.
Realtyna Inc.