Stang

Hello! Thank you. I have increased the memory limit in the PHP section of cPanel to 512M and Matomo does indeed seem to be functioning normally again. Thank you so much for the assistance!

Hello. Thanks for the reply. I have enabled debugging and the main one that I find is below, which think is similar (or the same) to the original one from the email. With the exception of that very first line saying that Matomo is not yet installed.

[10-Mar-2025 14:24:08 UTC] Matomo: Matomo is not yet installed... installing now
[10-Mar-2025 14:24:08 UTC] Matomo: ERROR: Uncaught exception in API: /home/execulin/public_html/wp/wp-content/plugins/matomo/app/core/API/ApiRenderer.php(117): Renderer format 'original' not valid. Try any of the following instead: . [Query: ?page=matomo-summary, CLI mode: 0]
[10-Mar-2025 14:24:08 UTC] PHP Fatal error:  Uncaught Exception: Renderer format 'console' not valid. Try any of the following instead: . in /home/execulin/public_html/wp/wp-content/plugins/matomo/app/core/API/ApiRenderer.php:117
Stack trace:
#0 /home/execulin/public_html/wp/wp-content/plugins/matomo/app/core/API/ResponseBuilder.php(40): Piwik\API\ApiRenderer::factory()
#1 /home/execulin/public_html/wp/wp-content/plugins/matomo/app/core/API/Request.php(252): Piwik\API\ResponseBuilder->__construct()
#2 /home/execulin/public_html/wp/wp-content/plugins/matomo/app/core/API/Request.php(511): Piwik\API\Request->process()
#3 /home/execulin/public_html/wp/wp-content/plugins/matomo/classes/WpMatomo/Report/Metadata.php(40): Piwik\API\Request::processRequest()
#4 /home/execulin/public_html/wp/wp-content/plugins/matomo/classes/WpMatomo/Report/Metadata.php(75): WpMatomo\Report\Metadata->get_all_reports()
#5 /home/execulin/public_html/wp/wp-content/plugins/matomo/classes/WpMatomo/Admin/Summary.php(116): WpMatomo\Report\Metadata->find_report_by_unique_id()
#6 /home/execulin/public_html/wp/wp-content/plugins/matomo/classes/WpMatomo/Admin/Summary.php(65): WpMatomo\Admin\Summary->get_reports_to_show()
#7 /home/execulin/public_html/wp/wp-includes/class-wp-hook.php(324): WpMatomo\Admin\Summary->show()
#8 /home/execulin/public_html/wp/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#9 /home/execulin/public_html/wp/wp-includes/plugin.php(517): WP_Hook->do_action()
#10 /home/execulin/public_html/wp/wp-admin/admin.php(259): do_action()
#11 {main}
  thrown in /home/execulin/public_html/wp/wp-content/plugins/matomo/app/core/API/ApiRenderer.php on line 117

Regarding your question to Matomo Marketplace plugins, I previously had just one, but I have since removed them while troubleshooting: “Marketing Campaigns Reporting (Matomo Plugin)”. I also disabled/removed the “Matomo Marketplace for WordPress” plugin. Removing both had no noticeable impact.

I also spotted this memory error, immediately after a Matomo error, which seems suspect. While troubleshooting another issue, seemingly unrelated, a couple of months ago, my host assures me that there is nothing wrong on their end, so I am unsure if a plugin is causing the memory issue, or the memory issue is causing a plugin issue.

[10-Mar-2025 14:25:31 UTC] Matomo: Matomo is not yet installed... installing now
[10-Mar-2025 14:25:33 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/execulin/public_html/wp/wp-includes/class-wpdb.php on line 2316

And then there is this one, which seems to come when I sync users through the diagnostics menu:

[10-Mar-2025 14:22:26 UTC] Matomo: Matomo is not yet installed... installing now
[10-Mar-2025 14:22:26 UTC] Matomo: Matomo will now create the database
[10-Mar-2025 14:22:27 UTC] Matomo: Matomo is now creating the config
[10-Mar-2025 14:22:28 UTC] Matomo: Matomo will now trigger an update
[10-Mar-2025 14:22:28 UTC] Matomo: No settings changed yet
[10-Mar-2025 14:22:28 UTC] Matomo: Matomo is now syncing blogId 1
[10-Mar-2025 14:22:28 UTC] Matomo: Matomo site is known for blog (1)... will update
[10-Mar-2025 14:22:29 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/execulin/public_html/wp/wp-includes/class-wpdb.php on line 2316

The “Matomo is not yet installed…” error seems to be a common theme. Matomo does appear on the admin area, and some areas are accessible initially (like Diagnostics), but all reports, summaries, etc. either throw that fatal error, or it just sends me back to the main page of the wp-admin area.

I have installed 5.2.2. from WordPress and also the .zip, rolled back to 5.1.7 and tried again, and also deleted Matomo and installed 5.2.2 “fresh”, while keeping the data. It still ends with the same result.

Thanks so much for helping with this, and please let me know if I can provide any other info, or can try any suggestions, to resolve this issue.

I haven’t had these exact problems, but I have noticed something different with CURCY. When checking out in another currency AND using the “Discount Rules for Woocommerce” plugin by FlyCart AND using PW Gift Cards – the total is not recalculated properly.

Pick two out of those three, and everything generally plays nice. But try and use all three and the checkout amount cannot be trusted. I realize that this potentially be an issue with any or all of the plugins working together, but I welcome the future PW Gift Cards / CURCY support in the hopes that it will resolve this issue as well. Once that is incorporated, I would be happy to work with support to troubleshoot the issue if it remains.

Hello @pipdig !

Thank you for the message, and for implementing this feature. I will test it out later today and report back with any issues.

Have a great day!