Jim C.

Rest assure I posted on different communities just to gather as much information as possible. I believe this is still relevant to WordPress community since imagick module is commonly used. So if anyone has a solution or have a different approach to this issue, I’m opened to all suggestions, thank you.

Dear Ernest,

I’d love to but I lost my account with wpdreams, no email no pw, hence I can’t open a support ticket with purchased code. Any suggestions?

Regards,
Jim

Hi,

I’m glad that you ask for further details.
I’m going to use an example to walk you through my testing approach:
I have a category named “Alphabet table” with one taxonomy: “Last Alphabet”

Last Alphabet
A N/A
B A
C B

Search result:
Search for: A, Result: A, B
Search for: B, Result: B, C
Search for: C, Result: C

However, It gives me the same outcome even though I excluded taxonomy “Last Alphabet” under Taxonomy Terms Search.

My expected outcome:
Search for: A, Result: A
Search for: B, Result: B
Search for: C, Result: C

I’d love to build this environment and share it with you if you can instruct me how to do so.

Regards,
Jim

• This reply was modified 1 year, 10 months ago by Jim C..

interesting approach, not resolved, but thanks.

thanks for sharing what you’re undergoing. It’s been a week, hope they figure this out.

Hi Vincog23,

thanks for sharing your solution. How did you delete cache memory from the client side though? I tested if I only eliminate cache memory from my server, our clients who have accessed the page before the update, the original image still persist on their side.

Jim

You’re very correct. I just didn’t think that I had to rename every file, it sounds very impractical for mass file updates.

Thanks for helping, making this community a better place.

Hi threadi,

It’s somewhat difficult to show you without attaching screenshots here, but I will try my best to provide an demonstration for you.

I assume you visited before your last reply: https://singatron.com/audio_jack/2sj-t820-006/
then the thumbnail you see with this product has a body in white and red; no text included.

If my assumption is correct at this point, I’ll replace this image with text “demo” at the bottom of the thumbnail. Try go to the link above and check out if you see the updated image. If you don’t, it’s because your browser is loading the thumbnail from the browser cache instead of my server. To view the updated thumbnail, you’ll have to clear the browser cache by clicking the three dots in chrome browser on the top right -> history -> history -> clear browsing data -> select cached images and files. Then, the updated thumbnail will finally show.

This is the hassle I’m trying to avoid for every users on my website. I can’t ask every user to go through this process. too much trouble.

Hi threadi,

thanks for the advice. Unfortunately,

a review written by ukenpachi in February 2022 faced the same problem. the plugin did not work out for him/her as well. I’ve tested it myself, same outcome.

Dear Swathi,

you may close the discussion if this issue can’t be fixed on your end.

Hi Swathi,

it works with other theme.

What could be the conflicts based on your experience?

Hi,
the reason we posted here is because we lost wpdreams account and the support is expired if we remember correctly.

Is wpdreams still willing to provide help in this case? Else We don’t know where we can ask for help.

However, We found a solution to the second problem:
Login to wp-admin
Go to Ajax search Pro
click the gear icon
Click layout option in blue
Click Results behavior
then , turn on When clicking on a result, open it in a new window?

I did that in the first place as I stated in my original post; I just deactivated all my plugin one by one again except yours, sadly the issue persists.

Hi @swathiswpfront
Now I switched back to your plugin.

I’m uncertain which part of the setting you needed me to screenshot, because there’s no error shown. It just nothing happened after clicking the button on our website.