Customers were all added manually. There is no form on the site.
This is a brand new (child) multisite.
Yes I customized the status names using the same instructions you referenced.
Contact Statuses: Lead,Proposal,Design,Development,Customer,Refused,Blacklisted,Cancelled by Customer,Cancelled by Us (Pre-Quote),Cancelled by Us (Post-Quote)
Funnel Statuses: Lead,Proposal,Design,Development,Customer
https://snipboard.io/rbz4Yh.jpg