Josh Kohlbach

Hi @sofianespera, yes, it will be supported by our Elite plugin in the GTIN features. You can either use our GTIN field or WooCommerce’s. It will work the same ??

Hi @gerhardst17 @cyongl, seems you might be on 13.3.5.3.

If you could please retest this on 13.3.6 and let us know how you go. Thanks!

Hi @liam4d can I confirm you’re now updated to 13.3.6? If so and you’re still having troubles generating could you please write in to support [at] adtribes.io and cite this thread so we can follow up further on your particular site?

Thanks!

Great, thanks for letting us know @jotisaga – we’ll investigate to make sure we’re PHP 8.3 compatible (it’s on our list already) and will circle back here when that is released officially.

Hi @jotisaga we don’t touch orders so while it’s not impossible it’s not likely to be us.

You can grab the error from WooCommerce->System Status, then look at the logs. It should be in the fatal logs and show the specific error. Otherwise, you might be able to contact your host to get it.

Please also make sure you’re on the latest version 13.3.6 and try regenerating your feeds.

Hi @chartnet please update to 13.3.6, the errors you mentioned were solved in 13.3.5.3 but you are best just moving straight to 13.3.6.

Thanks and let me know how you go.

Hi @jotisaga thanks for reporting. Can you pass the actual error?

We’ll investigate what we can from the line number given but would be great to know the actual error from the PHP log. Also the context of what you were doing at the time of the error.

Thanks!

Thank you so much for the kind words @peesen87 ?? we really appreciate it!

Hi @savra19 ideally in future, please start a new topic instead of jumping onto an old one as it’s very hard to catch the message on these forums otherwise.

Regarding the issue, could you please try updating to 13.3.6 released yesterday and regenerate.

Hi @liam4d, since you’re on an older version of PHP, would you be able to try tweaking your batch size?

Here’s a guide: https://adtribes.io/knowledge-base/batch-size-configuration-product-feed/

Alex, per the other thread we are waiting for you to write in to our premium support line support (at) adtribes.io. None of this information you have provided so far makes sense. We need to continue the conversation there so we can talk more specifically about your site which we can’t do in public.

Please write in, we are waiting to help ?? I’d really like to get to the bottom of it for you.

Hi @gentlemako unfortunately we had a few issues with the original release and there’s been some patches.

Please make sure you are on 13.3.5.3 and have regenerated your feeds. If it’s still persisting please paste your plugin system info found under Settings->Plugin system info. Thanks!

Hi @gerhardst17 thanks for the bug report, we can confirm this issue.

We’ll have a fix on the next release ?? appreciate you taking the time to report to us!

Hi @sofianespera @joshm9787, seems you’re correct. I missed that one.

We’ll be looking at supporting this field in our Elite plugin soon alongside our other GTIN features.

• This reply was modified 2 months, 4 weeks ago by Josh Kohlbach.

Hi @azadbakhsh, it’s likely you haven’t regenerated the feeds yet. When a feed is generated, it uses the permalink of the product, but if you changed this and didn’t regenerate the feed it will still be using the old permalinks.

Let me know how you go after you regenerate and if that isn’t working please let me know what you have tried to get it working.