jlmkl

the problem happened with this plugin as well as the premium Woo plugin:

https://www.ads-software.com/plugins/woo-checkout-field-editor-pro/

Yes, when I disable the checkout field editor plugin, everything works well. As a side note, the same problem of Paypal not receiving the shipping address occurred when I used a similar but different checkout field editor plugin. I don’t see a way to attach a .zip file?

We have narrowed down the issue to a possible conflict between the PayPal Payments Pro 2.0 (PayFlow) plugin and the Woo Commerce Checkout Field Editor premium plugin (by Woo Commerce). The shipping address is sent to paypal when the checkout field editor plugin is disabled. Do you know of conflicts between the two plugins? Any suggestions? Thanks.

Thanks for the follow-up, angelleye! PayPal is not receiving shipping info for regular products. We do not have the product-level “no shipping required” option enabled–we just mark products as either virtual or not. Are you saying that the logs look okay and that perhaps it is an issue on PayPal’s end?

Thank you!

Tried to x out names, emails, and addresses.

The first order is a shipping-required product and the second in the log is a virtual product.

Thank you for your help.

2018-02-13T09:24:20+00:00 INFO PayFlow Request: Array
(
    [tender] => C
    [trxtype] => S
    [acct] => ****
    [expdate] => 0223
    [amt] => XX.00
    [currency] => USD
    [dutyamt] => 
    [freightamt] => 0.00
    [taxamt] => 0.00
    [taxexempt] => 
    [custom] => {"order_id":10686,"order_key":"wc_order_5a82f5139cd7b"}
    [comment1] => 
    [comment2] => 
    [cvv2] => ****
    [recurring] => 
    [swipe] => 
    [orderid] => AFS_10686
    [orderdesc] => Order 10686 on Atlantic Food Safety
    [billtoemail] => [email protected]
    [billtophonenum] => 
    [billtofirstname] => patrick
    [billtomiddlename] => 
    [billtolastname] => dXXXX
    [billtostreet] => 2X XXXX dr 
    [billtocity] => greenville
    [billtostate] => SC
    [billtozip] => 29XXX
    [billtocountry] => 
    [origid] => 
    [custref] => 
    [custcode] => 
    [custip] => 66.190.145.98
    [invnum] => AFS_10686
    [ponum] => 
    [starttime] => 
    [endtime] => 
    [securetoken] => 
    [partialauth] => 
    [authcode] => 
    [merchdescr] => AtlanticFoodSafety
    [SHIPTOFIRSTNAME] => ayla
    [SHIPTOLASTNAME] => hXXXX
    [SHIPTOSTREET] => 6XX s mXXX st 
    [SHIPTOCITY] => greenville
    [SHIPTOSTATE] => SC
    [SHIPTOCOUNTRY] => 
    [SHIPTOZIP] => 29XXX
    [ITEMAMT] => XX.00
    [L_NUMBER0] => 
    [L_NAME0] => 2/20/2018 Greenville / Spartanburg ServSafe Classes, Exams - Package 1: Class, Exam, Book
    [L_COST0] => 175.00
    [L_QTY0] => 1
)

2018-02-13T09:24:23+00:00 INFO PayFlow Endpoint: https://payflowpro.paypal.com
2018-02-13T09:24:23+00:00 INFO PayFlow Response: Array
(
    [RESULT] => 0
    [PNREF] => BF0P0A776BD3
    [RESPMSG] => Approved
    [AUTHCODE] => 111111
    [AVSADDR] => Y
    [AVSZIP] => Y
    [CVV2MATCH] => Y
    [PPREF] => 5JY99311UD6462306
    [CORRELATIONID] => 62ad1136b2875
    [PROCAVS] => Y
    [PROCCVV2] => M
    [TRANSTIME] => 2018-02-13 06:24:20
    [BILLTOFIRSTNAME] => patrick
    [BILLTOLASTNAME] => dXXXXX
    [AMT] => XX.00
    [ACCT] => 1768
    [EXPDATE] => 0223
    [CARDTYPE] => 0
    [IAVS] => N
    [ORDERID] => AFS_10686
    [RAWREQUEST] => BUTTONSOURCE[24]=AngellEYE_SP_WooCommerce&VERBOSITY[4]=HIGH&USER[18]=*****&VENDOR[18]=*****&PARTNER[6]=PayPal&PWD[10]=*****&TENDER[1]=C&TRXTYPE[1]=S&ACCT[16]=****&EXPDATE[4]=****&AMT[6]=175.00&CURRENCY[3]=USD&FREIGHTAMT[4]=0.00&TAXAMT[4]=0.00&CUSTOM[55]={"order_id":10686,"order_key":"wc_order_5a82f5139cd7b"}&CVV2[3]=****&ORDERID[9]=AFS_10686&ORDERDESC[35]=Order 10686 on Atlantic Food Safety&BILLTOEMAIL[20][email protected]&BILLTOFIRSTNAME[7]=patrick&BILLTOLASTNAME[7]=dXXXX&BILLTOSTREET[14]=2X XXXXXX dr &BILLTOCITY[10]=greenville&BILLTOSTATE[2]=SC&BILLTOZIP[5]=29XXX&CUSTIP[13]=66.190.145.98&INVNUM[9]=AFS_10686&MERCHDESCR[18]=AtlanticFoodSafety&SHIPTOFIRSTNAME[4]=ayla&SHIPTOLASTNAME[5]=XXXXX&SHIPTOSTREET[14]=6XX s XXXXX st &SHIPTOCITY[10]=greenville&SHIPTOSTATE[2]=SC&SHIPTOZIP[5]=29XXX&ITEMAMT[6]=XX.00&L_NAME0[89]=2/20/2018 Greenville / Spartanburg ServSafe Classes, Exams - Package 1: Class, Exam, Book&L_COST0[6]=XX.00&L_QTY0[1]=1
    [RAWRESPONSE] => RESULT=0&PNREF=BF0P0A776BD3&RESPMSG=Approved&AUTHCODE=111111&AVSADDR=Y&AVSZIP=Y&CVV2MATCH=Y&PPREF=5JY99311UD6462306&CORRELATIONID=62ad1136b2875&PROCAVS=Y&PROCCVV2=M&TRANSTIME=2018-02-13 06:24:20&BILLTOFIRSTNAME=patrick&BILLTOLASTNAME=XXXXXX&AMT=175.00&ACCT=1768&EXPDATE=0223&CARDTYPE=0&IAVS=N&ORDERID=AFS_10686
)

2018-02-13T13:30:40+00:00 INFO PayFlow Request: Array
(
    [tender] => C
    [trxtype] => S
    [acct] => ****
    [expdate] => 0721
    [amt] => XX.00
    [currency] => USD
    [dutyamt] => 
    [freightamt] => 0.00
    [taxamt] => 0.00
    [taxexempt] => 
    [custom] => {"order_id":10688,"order_key":"wc_order_5a832ecfce424"}
    [comment1] => 
    [comment2] => 
    [cvv2] => ****
    [recurring] => 
    [swipe] => 
    [orderid] => AFS_10688
    [orderdesc] => Order 10688 on Atlantic Food Safety
    [billtoemail] => [email protected]
    [billtophonenum] => 
    [billtofirstname] => Lee
    [billtomiddlename] => 
    [billtolastname] => BXXXXXX
    [billtostreet] => 4XX W BXXXX Rd Unit X
    [billtocity] => Summerville
    [billtostate] => SC
    [billtozip] => 29XXX
    [billtocountry] => 
    [origid] => 
    [custref] => 
    [custcode] => 
    [custip] => 24.211.98.31
    [invnum] => AFS_10688
    [ponum] => 
    [starttime] => 
    [endtime] => 
    [securetoken] => 
    [partialauth] => 
    [authcode] => 
    [merchdescr] => AtlanticFoodSafety
    [ITEMAMT] => XX.00
    [L_NUMBER0] => 
    [L_NAME0] => 3/6/2018 Charleston Proctored Exam with Online Course
    [L_COST0] => 185.00
    [L_QTY0] => 2
)

2018-02-13T13:30:43+00:00 INFO PayFlow Endpoint: https://payflowpro.paypal.com
2018-02-13T13:30:43+00:00 INFO PayFlow Response: Array
(
    [RESULT] => 0
    [PNREF] => BC1P0A792CE2
    [RESPMSG] => Approved
    [AUTHCODE] => 111111
    [AVSADDR] => Y
    [AVSZIP] => Y
    [CVV2MATCH] => Y
    [PPREF] => 3C5259241U797490N
    [CORRELATIONID] => b1d55801a1ead
    [PROCAVS] => Y
    [PROCCVV2] => M
    [TRANSTIME] => 2018-02-13 10:30:40
    [BILLTOFIRSTNAME] => Lee
    [BILLTOLASTNAME] => BXXXXXX
    [AMT] => 370.00
    [ACCT] => 7361
    [EXPDATE] => 0721
    [CARDTYPE] => 1
    [IAVS] => N
    [ORDERID] => AFS_10688
    [RAWREQUEST] => BUTTONSOURCE[24]=AngellEYE_SP_WooCommerce&VERBOSITY[4]=HIGH&USER[18]=*****&VENDOR[18]=*****&PARTNER[6]=PayPal&PWD[10]=*****&TENDER[1]=C&TRXTYPE[1]=S&ACCT[16]=****&EXPDATE[4]=****&AMT[6]=370.00&CURRENCY[3]=USD&FREIGHTAMT[4]=0.00&TAXAMT[4]=0.00&CUSTOM[55]={"order_id":10688,"order_key":"wc_order_5a832ecfce424"}&CVV2[3]=****&ORDERID[9]=AFS_10688&ORDERDESC[35]=Order 10688 on Atlantic Food Safety&BILLTOEMAIL[20][email protected]&BILLTOFIRSTNAME[3]=Lee&BILLTOLASTNAME[8]=BXXXXX&BILLTOSTREET[25]=4XX W BXXXXX Rd Unit X&BILLTOCITY[11]=Summerville&BILLTOSTATE[2]=SC&BILLTOZIP[5]=29XXX&CUSTIP[12]=24.211.98.31&INVNUM[9]=AFS_10688&MERCHDESCR[18]=AtlanticFoodSafety&ITEMAMT[6]=370.00&L_NAME0[53]=3/6/2018 Charleston Proctored Exam with Online Course&L_COST0[6]=185.00&L_QTY0[1]=2
    [RAWRESPONSE] => RESULT=0&PNREF=BC1P0A792CE2&RESPMSG=Approved&AUTHCODE=111111&AVSADDR=Y&AVSZIP=Y&CVV2MATCH=Y&PPREF=3C5259241U797490N&CORRELATIONID=b1d55801a1ead&PROCAVS=Y&PROCCVV2=M&TRANSTIME=2018-02-13 10:30:40&BILLTOFIRSTNAME=Lee&BILLTOLASTNAME=BXXXXX&AMT=XX.00&ACCT=7361&EXPDATE=0721&CARDTYPE=1&IAVS=N&ORDERID=AFS_10688
)

• This reply was modified 6 years, 8 months ago by jlmkl.
• This reply was modified 6 years, 8 months ago by Steven Stern (sterndata).

Hi Oliver,

Thanks so much for your suggestions!

So, we updated from PHP version 5.5.38 to 5.6 just to meet the minimum needed to operate WooCommerce. We switched to Woo in January after many years with a different shopping cart plugin. After updating the PHP version, we also updated our store’s database (forgot to mention that earlier and not sure if that had anything to do with the current issue).

If the shipping address is different than the billing address, then yes, our customers fill in both.

In terms of product level, our products have three variations. Two are virtual products that require no shipping. One of the variations requires shipping.

When a customer calls us and we manually enter their information directly through PayPal Flow, the shipping address comes through and we have the option to print postage through PayPal. When orders are completed via our website, the shipping address does not transfer to PayPal.

I’ll post some logs next. Thanks!

Will do! Thanks!

That seems to have worked!! Thanks so much. Can’t wait for the 3.0 update! Take care all.

Was having problems with the navigation shifting to a second line, but reduced padding between links to fix the problem.

nevermind

Never mind…user error…

I am having the same problem with the pre-header disappearing when the website is viewed on a small screen. It is my main nav. menu. Does anyone have a hack suggestion? Thanks.

Spot on — THANK YOU!!!

Thanks!