Jelena

Hi,

All information about Shield’s HTTP Security Headers feature, including how to whitelist sources of the approved content, can be found here:
https://icontrolwp.freshdesk.com/support/solutions/folders/3000013240

Please understand that we provide technical support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

Thank you for your understanding. ??

Regards,
Jelena

No problem! ??

Hi,

Thanks for your questions.

It’s very difficult to tell you what options you should enable, as that depends on your personal requirements.

Before enabling one option, the best for you would be to read the help documentation for it first. All the documentation can be found here:
https://icontrolwp.freshdesk.com/support/solutions/3000000023

Apart from this, each option within plugin itself contains help docs.

In regards to headers, we suggest you to read the following:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070307-what-is-the-http-headers-module-and-how-does-it-work-
and
https://icontrolwp.freshdesk.com/support/solutions/folders/3000013240

And, yep, there is a report that shows all your site activities (including blocks, IPs…). To access this, you can enable Audit Trail module and use its Viewer:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000070244-review-your-wordpress-site-activities-with-the-audit-trail-viewer-

Hope that helps.

Please understand that we provide customer support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

Many thanks for your understanding. ??

Regards,
Jelena

Hi Massimo,

Thanks for your question.

The data protection and policies are something we’ve already started putting together. It’s on the way and will definitely be in-place on time (before May 25th).

Regards,
Jelena

Hi,

Thanks for the update. We’re glad to hear that you’ve managed to sort the problem out.

Regards and have a nice weekend.

Jelena

Hi Steve,

First of all, thank you for subscribing and for your support in Shield development.

We’re sorry for the trouble you’re having.

We’ve tried to replicate this, but we couldn’t find any issue.

When you click “Next”, do you get any error?

If yes, please see here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000077018-when-i-launch-wizard-error-message-occurs

Let us know if the above article was helpful or if you need any further help.

Regards and many thanks for your time. ??

Jelena

• This reply was modified 6 years, 11 months ago by Jelena.

Hi,

You do not need to put in your WordPress URL. The value you put should be only the last part of the URL path.

Only letters and numbers are permitted, i.e. abc123def45. If you use any other characters, they will be filtered out.

Please see here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000069934-what-is-the-hide-wordpress-login-page-feature-

If you have trouble with this, it could be caused by:
– some other security plugin running on that site
– other plugin that modifies your login screen
– you have added your IP address to the white list

Hope that helps.

Please note that you’ll need to upgrade to Pro for further support.

Thanks

Jelena

Hi,

Thanks for letting us know about this.

We’ll look at it.

Regards,
Jelena

Hi,

Thanks for getting in touch and for such kind words about Shield. We’re always glad to hear that our plugin meets your expectations. ??

In regards to your question:
Shield can be network activated, but there are no options for subsites.

Hope that helps.

Regards,
Jelena

Hi,

Thanks for getting in touch.

Please follow the guide outlined in the article here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000017219-help-i-can-t-remember-my-security-admin-key

Please understand that we provide email technical support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

If you would like to upgrade and receive all the benefits that brings, including technical support, you can do so at One Dollar Plugin: https://onedollarplugin.com/

Thank you for your understanding. ??

Over the years we’ve provided a lot of documentation for Shield security and it’s the best place to start if you have any trouble: https://icontrolwp.freshdesk.com/support/solutions

You will always be welcome if you decide to join the new One Dollar Plugin community, and you’ll get all the great Pro features, with the bonus of helping support development into the future.

Thank you.

Regards,
Jelena

Hi,

Thanks for reaching out.

We have a full Helpdesk of articles and if you go here:
https://icontrolwp.freshdesk.com/support/solutions/3000000023
and search for this file name, you’ll find what you’re looking for.

Please understand that we provide technical support for Shield Security to paid subscriptions only. This was put into effect from November 2017.

If you would like to upgrade and receive all the benefits that brings, including technical support, you can do so at One Dollar Plugin: https://onedollarplugin.com/

Thank you for your understanding. ??

Over the years we’ve provided a lot of documentation for Shield security and it’s the best place to start if you have any trouble: https://icontrolwp.freshdesk.com/support/solutions

You will always be welcome if you decide to join the new One Dollar Plugin community, and you’ll get all the great Pro features, with the bonus of helping support development into the future.

Thank you.

Regards and wish you a nice weekend! ??

Jelena

• This reply was modified 7 years, 1 month ago by Jelena.

Hi,

I’m not sure if you’re asking about WPMU or an option to have the same Shield settings on multiple sites automatically.

If your question was “Can Shield be used in Multisite WordPress (WPMU)?”, then the answer is yes, it can be network activated, but there are no options for subsites.

If your question was “Is there an option to setup the Shield Security plugin on 1 site and have all options replicated to other sites automatically?”, then the answer is yes. There is an option available (“Export/Import” Pro feature). Please see here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000073146-how-to-create-shield-security-network-with-automatic-import-export-feature

We would also like to let you know that, as of 23rd November 2017, in order to allow us to continue to develop and maintain Shield Security, we’re limiting to technical support to premium subscribers only. Please see our public announcement here:
https://www.ads-software.com/support/topic/technical-support-is-now-a-premium-feature/

If you want further technical support, please subscribe to Shield Pro here:
https://onedollarplugin.com/product/shield-security-pro/

Many thanks for your understanding.

Regards,
Jelena

• This reply was modified 7 years, 1 month ago by Jelena.

Hi,

No, we don’t have “bulk upload IP addresses to whitelist” functionality. It’s been added to our list of requests for consideration.

Regards,
Jelena

You’re welcome! ??

Hello,

Email you received is for “Core Files Scanner”.

You can repair unrecognised WordPress core files automatically – go to Hack Protection module => Core File Scanner (enabled) => enable “Auto Repair” to set the scanner to automatically repair files when the scan next runs.

I recommend you to read this help article:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000048815-how-can-i-repair-files-that-are-discovered-by-the-core-file-scanner-

Regards,
Jelena

• This reply was modified 7 years, 2 months ago by Jelena.
• This reply was modified 7 years, 2 months ago by Jelena.