jmkennedy

Oh, ok. Found it know. Maybe it could say that it’s for Autoptimize. Could make it easier to find. ??

Didn’t seem to make much different for Pagespeed numbers though. Is there something else I can do with Autoptimize to improve LCP time?

OK. It seems like the first thing might have helped a bit. About the second one, I can’t find this “autoptimize this page” metabox?. How do I find this please?

Yes I know actually, but I also wanted to check with the host if the had an explanation of the problem which they didn’t.

“These permissions depend of your hosting configuration. If you have a custom permission management it can lead to this kind of errors. We expect that the wp-content/uploads folder is writeable by the webserver user. We cannot manage different configurations.
It’s solved now.”

What do you mean by custom permission management? I can change them byt FTP is what I know. I never even had to go into this stuff with ANY plugin ever before and I tried many on different sites and hosts before. Is Matomo different to toher plugins in this respect?

Also: What is solved? It still was not working.

I uninstallaed Matomo for now so I don’t think I can give what you asked right now. I don’t have time to try this again right now. I tried to deactivate Wordfence and caching plugin to see if that was a conflict before this did not solve it though. I checked my plugins against a list you have on your site of incompatible plugins. I found none of the ones I use there. I will email a screenshot of my plugins if you can check if any other is one you think could conflict with Matomo. Subject: Regarding ticket “Fatal error when installing Matomo”

I set write permissions to config/config.ini.php file and wp-content/uploads/matomo which were the only files present of the ones you mentioned.

However this did not seem to improve things much. Instead the backend crashed even worse now. Before I was able to deactivate through recovery mode. This time I wasn’t even able to do that but had to contact the host’s support to deactivate. It wasn’t complaining about the write permissions anymore but something broke with the login where it was trying to redirect between wp-admin and wp-login which resulted in error. This error again was fixed after deactivating Matomo.

I have never had this kind of problem just to install… Could you explain why this would happen in the first place? Afaik this kind of thing is always handled automatically when you install. Why should I have to go in manually and handle these permissions?

Hi @mattmary

OK. Using Cyberduck FTP I have the option to make files writeable for the categories Owner / Group / Others.

Should I make them all writeable – or which ones? Just want to make sure that these changes will not cause any security issues.

Anyway, I did the first one (wp-content/uploads) for all so far. But then, I noticed regarding “wp-content/uploads/matomo and wp-content/uploads/matomo/config” that no such folders are present in this installation. Do I need to do something about that?