Joanna from Ecwid by Lightspeed

Hi @gomauro,

I’ve checked your site, and I see that the prices are displayed correctly now. We have also reported the issue to our developers so that they can investigate why the prices were incorrect.

Please, let us know if you still reproduce the issue or if you need any further help.

Hi @adopted3,
Thank you for getting back to us!

We have found out that the error appears when the “Storefront page > Featured category > Store root category” setting is selected. You can see a screenshot illustrating this here: https://ecwid.d.pr/i/QV2ulV.

Our development team is currently working on resolving this issue. In the meantime, we recommend switching to the “Categories list and featured products” option. This adjustment will maintain the same appearance for your storefront while eliminating the error. Here’s a screenshot illustrating the setting: https://ecwid.d.pr/i/wqSOf3. Please, note that the error appears on the home page (https://alds.com/), not on the /store page. Therefore, you should make this change on your site’s Front page.

Please, let us know the result.

We haven’t received a reply from you so we are closing this thread. Feel free to contact us at [email protected] if you still reproduce the issue or have any further questions.

Have a great day!

We haven’t received a reply from you so we are closing this thread. Feel free to contact us at [email protected] if you have any further questions.

Have a great day!

Hi again,

We’re closing this thread since we haven’t received any reply. If you have any further questions or need assistance, feel free to start a new thread or contact us via email at [email protected]. We’re here to help!

Hi @adopted3,
This is Joanna from the Ecwid Customer Care team

Could you please also send us the code of your Ecwid store page from your WordPress editor? This will help us investigate what caused the issue.

Here is how to get the code:

• From your WordPress account, go to Pages > All Pages > Ecwid Store Page > Edit
• Click on the 3 dots in the top right corner > Code Editor, screenshot example: https://ecwid.d.pr/i/OCd880
• Copy the code and send it to us in this thread or via email [email protected].

Thank you!

Looking forward to hearing from you!

Hi @dlnw52,
This is Joanna from the Ecwid Customer Care team.

Please, let us know if you have any questions or need any further help with the issue.

Hi @rosecitysister,
This is Joanna from the Ecwid Customer Care team.

Please, let us know if the issue is resolved, and if you need any further help.

Hi,
This is Joanna from the Ecwid Customer Care team.

We’re closing this thread since there was no reply. Feel free to start a new thread or contact us at [email protected] if you have any questions or need further help.

Have a great day!

Hello,

This is Joanna from the Ecwid Support team. Thank you for letting us know about this issue.

We will report it to our developers and investigate why the warning appeared.

It looks like the debug mode is enabled on your WordPress site, which is causing the warning to be displayed on the live site. To disable debug mode, you should change the line define( ‘WP_DEBUG’, true ); to define( 'WP_DEBUG', false ); in your wp-config.php file.

Just in case, here are the detailed instructions: https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress

Please, let me know if you have any questions in the meantime.

Hi @1mbf,

The app developer has notified us that they fixed the issue with the app. We also sent you the instructions for reconnecting the app to your email address. Just in case you didn’t see the email, I’ll add the instructions here:

To make sure the fix is applied to your account, please, follow the steps:

1. Go to?Ecwid admin area > Apps > My Apps;
2. Uninstall Ticket Spot, screenshot:?https://ecwid.d.pr/i/ToNPVG;
3. Go to the?Ecwid App market?and install the app again;
4. Open the app.

After you open the app, you will be redirected to the app landing page, where you can log in to your Ticket Spot account. After logging in, you should be able to connect your website to the app.

Please, let us know the result.

Hi,
This is Joanna from the Ecwid Support team.

I reviewed your support ticket and I see that today we contacted the app developer regarding the issue again. We will notify you via email as soon as there are any updates from them.

Thank you for your patience and sorry for the difficulties you faced.

If there are no further questions, then I’m going to close this thread now.

Feel free to start a new thread or email us at [email protected] if you have any questions or need assistance.

Have a great day!

Hi @klkoh,

Did you manage to change the order of the ‘Quantity’ item?

Just in case, you can also access Design settings via your WordPress admin account > Ecwid > Design, screenshot: https://ecwid.d.pr/i/8wi7fX. The changes you make in the Design section will be applied automatically.

Hello,
This is Joanna from the Ecwid Customer Care team.

I’m sorry that you encountered this issue! Please, send us the following details at [email protected]:

• Your store ID (Where is my Store ID?);
• Link to your site;
• Ecwid plugin log: open your WordPress admin panel and navigate to wp-admin/admin.php?page=ec_debug (add this path to your site URL), then click “Download log file” and send us the generated file.

We will investigate what caused the issue and check how it can be fixed. Thank you!