Joash

@yukafox Thanks for reminding me about that, sorry that I missed it earlier. Are WooCommerce and WordPress up to date on your site?

Also, do you have any FTP credentials and define(‘FS_METHOD’, ‘ftpext’); set in your wp-config.php file by any chance? If you do, changing the File System method to something like direct might help resolve this – however, this largely depends on your server configuration.

This is also something that your Web Host would be able to investigate and resolve ??

If you need further guidance here, please could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thank you ??

Hi @project18 ??

Great suggestion. We currently have this on our ideas board, so it is something that we’ll consider improving in a future update.

Please feel free to create a new thread if anything else comes up ??

Hi @yukafox ??

The set_time_limit is something that is controlled by your server. You can usually adjust this via your servers php.ini file, as explained here.

In some cases where you cannot alter it directly, you’d need to ask your Web Host to make the change for you.

I hope that this helps ??

Hi there @madeleineroseelliott ??

Thank you for sharing those screenshots with us!

Based on what I can see that page is using Elementor and JetWooBuilder. It’s very likely that they are conflicting with the “Hide out of stock items from the catalog” option.

I tested this out on my end using the Products by Category block and it works fine: https://d.pr/v/Ch4B4D

In your case, you could consider switching to one of the default WooCommerce Blocks (such as Products by Category), or reach out to JetWooBuilder so that they can investigate why their block still shows products which should be hidden.

I hope that this helps!

Hi @anushka27 ??

The functionality that you’re trying to add would require customization in your Theme that extends out of our Scope of Support.

To achieve this, you could give the method shared by @plantprogrammer a try.

If you need assistance with achieving this, we highly recommend contacting one of the services on our Customizations page.

Hi there @luckyluke44 ??

I see what you mean. The issue is happening due to the 48% width which is being applied to the Product Grid for screen sizes 768px and smaller: https://d.pr/i/Vf6JAO

To fix this, you can use the following Custom CSS code:

@media (max-width: 768px) {
body .woocommerce ul.products[class*=columns-] li.product {
    width: auto;
}
}

This code will change the width from 48% to auto. If the code is getting overridden, you can change width: auto; to width: auto !important;

I also recommend that you get in touch with Elementor about this. They should be able to find the root cause of the problem since something seems to be conflicting with the styling here.

Hope this helps!

Hi there @saaann28 ??

This would involve using some custom code that would extend out of our scope of support, as per our Support Policy.

If you need assistance with adjusting it, we highly recommend contacting one of the services on our Customizations page.

That said, if you are fine with using a plugin, the recommendations on our documentation can help, such as the WordPress Permissions Plugin and User Role Editor plugin.

I hope this is helpful ??

Great! Thanks for the update.

I will go ahead and mark this ticket as resolved. Please feel free to create a new thread if anything else comes up ??

Hi @swapnilwebdev ??

That’s correct. The Follow Up Emails extension does have this functionality, however, it will apply to only emails sent using that extension (the variables from this plugin cannot be added to the default WooCommerce Email Notifications).

This is something that is on our ideas board and will be considered to be added a feature in a future update.

If you do not want to use the extension you mentioned and would like it applied to the default email notifications, you would need to do some customization for it.

I hope that this helps ??

Hi @mayursorathiya ??

Thanks for the update! I am glad to hear that it works fine when you change your Theme.

In a case like this, I suggest that you get in touch with the author of the Multimarket Theme since it seems to be conflicting with Stripe (it is also overriding many WooCommerce templates). They would be able to fix the problem and possibly provide you with a temporary fix so that you can continue using the Theme.

I hope that this helps ??

Hi there @joannaritsoni ??

In order to achieve this, you would need to use some customization to hide the “Add to Cart” and “Out of Stock” elements.

Some Custom CSS can be used to hide it. You can add the below code via your WordPress Dashboard > Appearance > Customize > Additional CSS:

/* Hide the Add to Cart and Out of Stock Elements */
.single-product.woocommerce div.product form.cart, .single-product.woocommerce div.product .out-of-stock {
    display: none !important;
}

If you prefer not to use CSS code, then you could consider using the customization or plugins mentioned here: https://www.businessbloomer.com/woocommerce-how-to-enable-catalog-mode/

If you need any assistance with this customization, we highly recommend contacting one of the services on our Customizations page.

I hope that these recommendations help ??

Thanks for the update @100lba ??

I’m glad to hear that the issue is sorted. Please feel free to create a new post if you encounter a problem like this again.

Hi @pjil-the-beat ??

Thanks for the updates!

Regarding the email send to the customer asking to review the product he bought, it′s send automatically telling him that he can get a cupon if he post a review.

WooCommerce does not have an automatic email notification like this by default, so it’s likely coming from a plugin or was custom made.

You can check all of the email notifications available via WooCommerce > Settings > Emails, as shown here: https://d.pr/i/HexJu5

Could you please review all of the emails listed on that page to see if one of them mentions a coupon? I would say it might have been added manually to the ‘Completed order` email notification or might be a custom one added.

Then regarding:

I still have the “on-hold” email confirmation
And in the order woo-commerce admin panel the product still “on-old” and don′t go automatically to “completed”

The order will be ‘On-Hold’ if the user has not paid for the purchase yet or if the payment is not reflecting yet.

Can you please confirm if the payment was received in your bank account or by the payment gateway for the order? If so, which payment method is your customer using (Stripe, PayPal, Bank Deposit, etc.)?

No problem at all @matarelovejoy ??

In that case, feel free to contact one of the services on our Customizations page.

They should be able to assist you with this customization ??

Hi @matarelovejoy ??

It looks like you have already managed to change the button text to “Buy Branded” and also have some attributes set to that variable product: https://d.pr/i/rFUH6d

I would like this button to redirect to a form where my customers can input color, size, branding position, branding type and also upload artwork and that form should be then emailed to my email address.

This isn’t possible by default with the Add to Cart Button, so you’d need to use an extension or do some customization to achieve this.

One extension which will allow customers to customize the product is
Product Designer for WooCommerce. This will allow customers to customize the design of the product, but will NOT show a form or email the results to the shop owner.

If that does not work for you, I recommend you check for other extensions which meet your requirements on https://woocommerce.com/products/ or https://www.ads-software.com/plugins/

I hope that this helps ??