Forum Replies Created

Viewing 15 replies - 31 through 45 (of 50 total)
  • Thread Starter Creativemind18

    (@jobsgivers)

    The problem is not resolved after deactivating the plugin.

    But this was not the case when i contacted you at the beginning of our conversation.

    Thread Starter Creativemind18

    (@jobsgivers)

    I don’t understand what you mean by the statement:

    “Can you please temporary deactivate our plugin?”

    Does that mean that the issue can not be resolved?

    Beside, i deactivated the plugin again but surprisingly the Review Snippet Error now refuse to go when i did another test with Google Rich Result Testing Tool.

    This is now weird, because deactivating your plugin initially resolved the error that is why i reported the issue in the first place.

    But now after reporting and sending my System Report Data, deactivating your plugin no longer resolve the issue.

    I’m somehow confused about the whole thing now.

    Please kindly clarify all of this and let me know if you are still working on resolving the issue for me.

    Thanks in anticipation.

    Cheers!

    Thread Starter Creativemind18

    (@jobsgivers)

    Find the system report above as requested.

    Thread Starter Creativemind18

    (@jobsgivers)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.jobsgivers.com
    Site address (URL): https://www.jobsgivers.com
    WC Version: 4.8.0
    REST API Version: ? 4.8.0
    WC Blocks Version: ? 3.8.1
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.7.3
    Log Directory Writable: ?
    WP Version: ? 5.5.3 - There is a newer version of WordPress available (5.6)
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.14
    PHP Post Max Size: 2 GB
    PHP Time Limit: 6000
    PHP Max Input Vars: 100000
    cURL Version: 7.74.0
    OpenSSL/1.1.1i
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 2 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.8.0
    WC Database Prefix: _GKQ_
    Total Database Size: 235.72MB
    Database Data Size: 173.45MB
    Database Index Size: 62.27MB
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    _GKQ_postmeta: Data: 20.71MB + Index: 9.15MB + Engine MyISAM
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (59) ###
    
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    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    SSO: by Garth Mortensen
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    ### Settings ###
    
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    Force SSL: –
    Currency: NGN (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    job_package (job_package)
    job_package_subscription (job_package_subscription)
    resume_package (resume_package)
    resume_package_subscription (resume_package_subscription)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #75 - /shop/
    Cart: #1352 - /payment-gateway/
    Checkout: #77 - /checkout/
    My account: #78 - /my-account-details/
    Terms and conditions: #449 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: WorkScout
    Version: 2.0.19
    Author URL: https://purethemes.net/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: workscout/woocommerce/cart/cart.php
    workscout/woocommerce/checkout/thankyou.php
    workscout/woocommerce/content-product.php
    workscout/woocommerce/myaccount/dashboard.php
    workscout/woocommerce/myaccount/form-login.php
    workscout/woocommerce/myaccount/navigation.php
    workscout/woocommerce/single-product/rating.php
    workscout/woocommerce/single-product/related.php
    workscout/woocommerce/single-product/review.php
    workscout/woocommerce/single-product/short-description.php
    workscout/woocommerce/single-product/tabs/description.php
    workscout/woocommerce/single-product-reviews.php
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2021-01-13 14:09:56 +0000
    Newest: 2021-01-13 14:09:56 +0000
    
    Complete: 110
    Oldest: 2020-12-26 13:00:31 +0000
    Newest: 2021-01-18 00:11:43 +0000
    
    Pending: 2
    Oldest: 2021-01-18 19:35:50 +0000
    Newest: 2021-01-19 00:11:43 +0000
    
    
    Thread Starter Creativemind18

    (@jobsgivers)

    Thanks for your reply and willingness to help.,

    The errors are occurring on all my product pages. Below are the URLs to some of the product pages i am getting the errors:

    https://www.jobsgivers.com/past-questions-answers/nigeria-immigration-service-nis-exam/

    https://www.jobsgivers.com/past-questions-answers/oauthc-recruitment-job-aptitude-test/

    https://www.jobsgivers.com/past-questions-answers/edo-subeb-exams-materials/

    I await your quick response.

    Thanks.

    Thread Starter Creativemind18

    (@jobsgivers)

    Thanks for replying.

    Apart from your theme, is there an ADDON that will enable me have that function? If you sell such ADDON let me know, i am interested in buying the addon.

    I am only integrating learpress to my already existing website, hence i cannot change my theme.

    i await your response.

    Thanks.

    Thread Starter Creativemind18

    (@jobsgivers)

    Here is the screenshot of the Cron Events you requested:
    https://drive.google.com/file/d/1MruaHWdRuYFzUzZY124DRyj5HM8ACxSo/view?usp=sharing

    I await your response

    Thread Starter Creativemind18

    (@jobsgivers)

    This is the only error message i can see on my WordPress dashboard:

    Files:
    Nothing currently scheduled

    Database:
    Nothing currently scheduled

    Here is the link to the screenshot of my “Backup/Restore” tab you requested:

    https://drive.google.com/file/d/1-vMmiZA8hgx3qN1IubNKAgz1etHedSP_/view?usp=sharing

    Thread Starter Creativemind18

    (@jobsgivers)

    Thanks for responding to my previous message. Here is the link to my most recent backup log: https://drive.google.com/file/d/1YCxFhptm-8FEszVLddNqgw6XHYu3DyUW/view?usp=sharing

    Thread Starter Creativemind18

    (@jobsgivers)

    Wowwwwww! issue resolved!

    This is the most surprising thing i have seen lately in WordPress.

    After spending days searching through my files with FTP to know where your plugin file is hiding, i never new the User Role Plugin i installed on my site to manage my users capabilities also has another functionality of hiding menu like Nav Menu Role plugin.

    And they work exactly the same way which made the whole thing so confusing.

    I was able to figured things out by viewing the page source of my menu page in admin based on your advise.

    Thank you very much helgatheviking,

    You are so intelligent and always willing to help.

    I’m gonna give your plugin 5 star straightaway.

    Cheers!

    Thread Starter Creativemind18

    (@jobsgivers)

    OK, thanks for getting back to me, i will do a workaround based on your advice.

    I will revert when i am true.

    Thank you very much for your concern.

    Thread Starter Creativemind18

    (@jobsgivers)

    Thanks for your response so far. The plugin no longer appear at wp-admin/plugins.php i have also checked the plugin folders in wp content in my c-panel and it’s not also there.

    Please can you explain what you mean by OP cache please explain further so i can dig deep into that area.

    The funniest thing is that i am not having this issue with the other plugins i deleted from my site. The whole thing is really weird as this is contrary to how WordPress works.

    Thread Starter Creativemind18

    (@jobsgivers)

    If the code is still active like you said, then how do i locate it and manually remove it entirely from my site because that is the reason for deactivating and deleting the plugin in the first place to remove unnecessary codes i no longer need from my site.

    Thread Starter Creativemind18

    (@jobsgivers)

    Thank you, I eventually discovered one conflicting plugin causing the problem.

    I was able to solve the issue after deactivating that plugin.

    You can go ahead and close the tread.

    Thanks.

    Thread Starter Creativemind18

    (@jobsgivers)

    Never bother about my previous support topic. i was able to resolve the issue some minutes later.

    It was one plugin (MMWD Remove Add To Cart for WooCommerce) that released an update that was actually conflicting with Woocommerce price tag.

    Everything returned normal after i uninstalled MMWD Remove Add To Cart for WooCommerce.

Viewing 15 replies - 31 through 45 (of 50 total)