Job a11n

Hi @wudman – thanks for this detailed review. You’re right that this is not the support (or product quality) you should expect from us. And you’re also right that by the time we say it’s a conflict, we should’ve ruled out that it is indeed not a plugin/extensions problem.

I can see on our system that we’ve followed up eventually. I can also see that the bug you’ve experienced with Table Rate Shipping is fixed and will be shipped in the next version of the extension.

That’s great to hear. I see you’ve marked this thread as solved. Thanks for that!

Hey @jgh66g that doesn’t look right indeed.

A few questions:

• Could you share your system status report, found under WooCommerce > Status?
• Do you use the same theme on your other sites? If not, could you temporarily try another theme like Storefront?
• On the cart page, I also don’t see anything shipping related, is that disabled to do calculations there? Or is it possible that your products are set to be “virtual”?

We look forward to your reply!

That’s great to hear! I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hey @wilksgrendai I would recommend looking at PayPal Payments. I have just tested this with AUD and it works. I did see a notice there that could also explain why it’s greyed out on PayPal Checkout as PayPal sets limitations for using “Pay Later”:

Link to image: https://d.pr/i/1yfUJT

Hi @shahank, that’s not ideal indeed. Let’s figure out what could be causing this. I’ve got a few questions for you:

• Do you know what PayPal method is used? Credit card, PayPal express? Something else?
• Can you reproduce this on the site using the same flow as the customer?

@webmastervilla2 you cannot hide the actual price the customer paid as that would be fraudulent towards the accounting of your site. You need to display the actual price on the order even if that is the sales price.

Hey @lwphotography04 – this means that the database tables aren’t created as they should. There are two options:

• Go to: WooCommerce > Status > Tools and there find “Verify Database Tables”
• Alternatively, install the plugin mentioned here in this GitHub comment

Hey @redkite – I’m using the latest version of WooCommerce on my site and I can’t reproduce this, even with several other extensions enabled.

Can you contact your host and as if there are any error logs?

Next to that, when you go to a page that has the editor, can you inspect the element and see if there are any errors displayed in the console.

Finally, when you mention that you’ve disabled all plugins: does this mean that with only WooCommerce and a default theme you’re still having this problem?

Hey, this is likely because your theme is overriding the default WooCommerce template. When I try this with WooCommerce and Storefront, this is what I see:

Link to image: https://d.pr/i/zliNP1

I’ve seen that your site uses the Oshin theme so contacting the theme author will be the best approach to addressing this. Another indication for this is that “Show strikeout price on product page” is not an option of WooCommerce core so it must be your theme or another plugin that allows for this. Here’s where to contact the theme author: https://themeforest.net/item/oshine-creative-multipurpose-wordpress-theme/9545812

Given that this is not a question regarding WooCommerce core, I’ll mark this thread as resolved.

Hi @webmastervilla2 – do I understand it correctly that you’d still like to show that for example it was ￡20 before the sale:

Link to image: https://d.pr/i/zTcbZv

I do know that working with coupons shows the price separately so maybe that is an option:

Link to image: https://d.pr/i/UAe7tR

Alternatively, you’d have to customise the order totals template to still show the regular price. You could hire a developer to create this feature for you. We highly recommend using a developer from our WooCommerce Customizations Page.

Finally, in this thread on the same topic, @serafinnyc is recommending a plugin that can be used for this.

Hey @vkrishna I’m not aware of a core function or an extension that does this.

With the Product Vendors extension you can set up a marketplace approach and automatically charge 15% off all sales that vendors make, but that is dependent on the price the vendor enters and doesn’t change what the customer sees. https://woocommerce.com/products/product-vendors/

You could maybe try adding all vendors into a different tax class and charge 15% on top of that, but this wouldn’t work well together with your other taxes and it might be very confusing for your customers to see this in the checkout.

Hey @salpetriere you can customise your checkout fields with https://woocommerce.com/products/woocommerce-checkout-field-editor/ or use this custom code: https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

That said, you’d need to find a way to conditionally add fields based on the number of products added. If you’d like to hire someone to help you with that, you can find a list of trusted developers here: WooCommerce Customizations Page.

Hi @igorwc – this is not a thread regarding WC core but one regarding code submitted on the WC Marketplace. Please submit this request via https://woocommerce.com/my-account/create-a-ticket/ (there’s a “Marketplace Vendors” tab there you can use.

I’m also going to mark this thread as resolved given that it’s not related to WC core.

Hey @loano1 and @abingdonmotors – are you using the latest versions of WooCommerce on your site? I’ve tested this with the latest version of both WooCommerce and WC Admin but I cannot see this problem.

It may be that one of your other plugins is targeting this function.