jodoull

Hi

Sorry it was half-term so didn’t get a chance to test!

I noticed in your latest version release notes that the issue was fixed so I’ve upgraded to v1.36.3 and can confirm that the issue has gone! ??

Thanks very much

Jo

Hi Laura

Thanks for looking into this.

I’ve tested this a bit more and I don’t believe its an issue with the cache.

I’ve asked my partner who has never looked at that website so no issue of caching and he does not have the issue on his Windows desktop however he does have the issue on Safari on his ipad.

I also have the issue on all browsers on my MAC – safari, chrome & firefox. On my Iphone, the issue exists on both chrome & safari.

Please can you test on a Mac, an ipad or iphone ? Thinking it might be Apple related somehow as partner does not have issues on his desktop (windows based).

Couldnt test on Edge as I dont have that installed. I tested all browsers in incognito mode too and issue still persists

Thanks

Jo

Hi
I have cleared both my cache and cookies on the following:

Mobile phone – chrome
Desktop – Chrome
Desktop – Firefox (I now seem to have the issue here too where i didnt previously)

I still have the same issue on all devices

Thanks

Jo

Hi Kris

Thanks for looking into this. Heres the link to the Form export and I have also included images for the front end and backend issue:

https://docs.google.com/document/d/1f0xfTkNhDvDRbTgvlC7EWgT4ZmdMzVnljrMaL0Woqu4/edit?usp=drive_link

Thanks

Jo

Just realised I need to post this in the Jetpack Boost plugin support. Sorry, closing.