Joseph W

Hi @ricarod,

It seems like the error might be related to our Cloud system and we are more than happy to help you get things working correctly! However, we will need to shift our discussion off of these forums since we cannot troubleshoot premium products through www.ads-software.com.

Could you send a message to [email protected] and reference this thread in it so we can continue troubleshooting the issue and figure out why the migration isn’t working as expected.

Thank you for your understanding while we get this sorted out and we look forward to hearing back from you soon!

• This reply was modified 4 years, 6 months ago by Joseph W.

Hi @ridbitwin,

Our team is happy to help you get your website logo centered! Unfortunately our Cobalt theme is not available through the public WordPress repository and we cannot provide support for it in these forums, but we are more than happy to provide support through our Questions forum at BoldGrid.com to help you get this sorted out.

Hi @fuzzymonkey!

Unfortunately there aren’t any controls available in our Post and Page Builder that allow you to customize the layout of the single product page in WooCommerce, but I was able to find this thread in the WooCommerce Support forum that provides some techniques you can use to modify that design.

I hope those tips help you make the adjustments you need and please let us know if you have any additional questions!

Hi @windward19, I am glad to hear you were able to get your colors working as expected on that website!

For future projects you should be able to use the following snippet to output all of the theme’s CSS before the custom rules created in the Customizer.

function bg_redorder_styles () {
	wp_dequeue_styles('boldgrid-theme-framework');
	wp_enqueue_styles('boldgrid-theme-framework');
}
add_action('wp_enqueue_scripts', 'bg_reorder_styles', 1);

My recommendation is to use Code Snippets instead of adding it directly to the theme files so your customizations aren’t overwritten when you update the theme.

Hopefully that helps you get your styles working correctly for future projects!

Hi @pavlos7, thank you for your feedback and we are glad to hear you like using our services!

Are you referring to the Total Upkeep design in the WordPress dashboard or the dashboard design seen through in BoldGrid Central when managing Cloud WordPress installations and Connect keys?

If you are referring to the Connect key accordions in BoldGrid Central, then unfortunately there isn’t a way to directly remove existing Connect keys from your account or websites from the Connected Websites list. However, you can use the Replace Key option to generate a new key which will reset the list of websites associated with that key.

Thank you again for your feedback and please let us know if you have any additional questions!

Hi @tikshoret, thank you for your question!

The images you described are called Open Graphs and they are a great way to enhance your website’s appearance on social media platforms. Unfortunately Total Upkeep does not have the functionality to set or manage those kinds of images, but I hope that we can help point you in the right direction.

Yoast SEO, one of the most popular SEO plugins available in the WordPress world, has the necessary tools to help you get those images configured on your website.

I hope that helps you get your Open Graphs working!

Hi @lfitzhugh,

Sorry to hear that there are some duplicate backups getting created and our Premium Support team is happy to help.

You can submit a Premium Support ticket by logging into BoldGrid Central and selecting the Premium Support link from the Account dropdown found when clicking on your profile image in the top right.

Thank you for using Total Upkeep and I hope that our support team can get to the bottom of this issue quickly!

Hi @swallowwindart, I hope you are doing well!

It looks like this could be related to the text alignment rules that were added to the .footer-1 and footer-2 classes, and adding a justify-content rule to my own footer rows seems to have fixed the problem. Here’s the code I used:

.bgtfw-footer .boldgrid-section .row {
justify-content: center;
}

I hope that fixes your footer alignments and please let us know if there is anything else that we can do to help!

• This reply was modified 5 years, 1 month ago by Joseph W. Reason: typo in code

Hi @manni79, sorry to hear that you are getting that error on your website and hopefully this can help you get everything working as expected.

One thing you can try is completely removing all W3TC files from your WordPress installation and reinstall the plugin. First delete the plugin in your Dashboard and then open your /wp-content and remove the following files:

w3-total-cache-config.php
db.php
Advanced-cache.php
Cache
w3tc-config

After that try reinstalling the plugin to see if that fixes the problem.

Thank you for providing those website URLs! Our team is looking into this now and we will let you know when we get it sorted out.

Hi @northtexasaustinhealeyclub, thank you for helping us track down this bug with automatic uploads to Google Drive! The most recent update should fix this issue and I am marking this thread as resolved.

If you ever need anything else in the future please do not hesitate to ask, we are always happy to help!

Hi @northtexasaustinhealeyclub sorry to hear about these problems with uploading your backups to Google Drive.

Since this is a Premium feature of Total Upkeep, can you create a Premium Support request for this issue from your BoldGrid Central account? That way our team will be able to get all of the information we need to effectively troubleshoot this issue.

Thank you for your patience and I hope that we can get this sorted out quickly for you.

Hi @courtheye, there could be a number of things going on that are preventing those CSS rules from working correctly, and since the problem appears to be with the theme and not the Post and Page Builder, we will need to continue this contact through our usual theme support channel located at https://www.boldgrid.com/feedback/communities/20-questions.

Please post your question in that forum and our theme support team will do everything we can to help get that working for you.

Sorry to hear the code isn’t working for you @courtheye. One reason you might not be seeing the changes immediately is your browser’s cache and you can try clearing that to see if the new CSS rules display correctly for you.

If that doesn’t fix the problem please let us know and we will figure out another solution for this.

Hi @erico2, thank you again for bringing this bug to our attention.

Our team was able to determine that there were some problems with the input sanitzation of the host field in the FTP settings and we rolled out a fix for it. Try updating the plugin and re-configuring your FTP setting with the subdomain.

I hope the update fixes the problems you were experiencing with the host name and please let us know if there is anything else that we can do to help.