Joel

Hello,

Thank you for reaching out. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per www.ads-software.com guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

Thanks for reaching out! 

It looks like a design issue in the slides widget of our plugin, possibly caused by the slide container or the settings affecting the way the slides are displayed. Since I don’t have access to your website, please send me the URL or a screenshot or screencast so we can see the settings you have in the widget.

This way, we will be able to help you better. 

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per www.ads-software.com guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

I understand that you are experiencing a problem with your Elementor builder. This warning usually appears when Elementor is trying to access an object that does not exist, which in this case refers to the ID property. It indicates that the system is expecting an object, but has received a boolean (true or false) instead. This can occur if the kits or templates that Elementor is trying to load are not properly initialized.

Here are a few steps that we can start with to troubleshoot this issue:

1. Clear Caches:?Clear any remaining caches. This includes your browser cache, server cache (if applicable), and any other caching services you may be using. Go to Elementor > Tools > General and click on Regenerate Files and Sync Library.
2. Version Check:?Please ensure you are running the latest versions of WordPress and Elementor. Outdated versions could cause compatibility issues.
3. Theme Switch:?Try switching to a default WordPress theme like Twenty Twenty-One to see if the problem persists. This could help identify if there’s a conflict with your current theme.
4. Plugin Conflict Test:?Tried deactivating your plugins, but I would suggest reactivating them one by one and checking your site after each one. This could help identify if a specific plugin is causing the issue.
5. Review Elementor’s System Info:?You can check this under Elementor > System Info in your WordPress dashboard. Look for any red or orange lines, as these indicate potential problems.

Please let me know if the problem persists after trying these steps, or if you’re unable to carry out any of them. It would also be helpful if you could provide any error messages you’ve seen, or describe in more detail what happens when you try to view your changes live.

Thank you for your patience and cooperation as we work through this. I’m confident we can get your Elementor builder back to normal functionality.

Best,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per www.ads-software.com guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello, 

Thank you for the information. 

No, the free version of Elementor (Core) does not include the Search and Form Widget, which is required for creating custom search forms like the one you’re describing. The Search and Form Widget is only available in Elementor Pro.?

 If all else fails, and you are an Elementor Pro user, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per www.ads-software.com guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

Just remember that this is not official Elementor support, as we have our official support channels for our customers on our website.

It looks like you’ve already done a lot of troubleshooting, and it seems like you’re facing a specific issue related to how the active state is being recognized in the menu. 

I’m afraid Elementor Core does not provide the Header and Footer in the free version. And the Plugin?Elementor Header & Footer Builder?is not the part of Elementor Core.

Please understand that our support is limited to the current features of Elementor Core.

Any 3rd party theme/plugins/widgets are outside our support scope as we have no control over their code.

I would advise you to contact the plugin/theme Astra, as they will be in the best position to help you with this issue.

Please let me know if you need any further assistance.

Kind Regards,

• This reply was modified 2 months, 1 week ago by Joel.
• This reply was modified 2 months, 1 week ago by Joel.

Hello, 

Thank you for the information. 

Please try use the new Tabs Widget: Tabs Widget With Nested Elements. 

Wishing you a great day!
Kind Regards,

Hello,

Since we have not received an update from your side, I will complete this support. 

Please create a new ticket if you have a new query. 

Thank you.

Hello,

Since we have not received an update from your side, I will complete this support. 

Please create a new ticket if you have a new query. 

Thank you.

Thank you for keeping me updated.

Please confirm that the issue has been resolved so we can close the ticket.

Have a pleasant and productive day!

Kind regards, 

Hello, 

Thank you for the information. 

The issue of a hyperlink being moved to the next line in the Text Editor widget of Elementor is often caused by unintended formatting or styling conflicts.

Sometimes, custom CSS or theme styles might be causing the text to break onto a new line when a link is added.

Solution: After inspecting the element using the browser’s developer tools to see if any margin, padding or display properties are affecting the link. I have adjusted the CSS for the link as needed, for example:

a {
   display: inline !important;
}

Screencast: https://www.loom.com/share/47f671d7890b44a2aaaff350bfff09a0

Could you please try adding the CSS code to see if it resolves the issue?

Wishing you a great day!
Kind Regards,

Hello,

Thanks for reaching out! We’ve previously resolved similar concerns for many users and are ready to help you. If you have Elementor Pro, do refer to our specialized Pro support here.

To get quicker help, please get in touch with us via ‘My Elementor‘, and we’ll be on it right away.

Be reminded that according to www.ads-software.com’s guidelines, we can’t offer support for commercial products here. Thanks for your patience and understanding.

Wishing you a great day!
Kind Regards,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per www.ads-software.com guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello, 

What theme are you using? Check if the problem persists with Hello Theme. 

Wishing you a great day!
Kind Regards,