Smash Balloon Joel

Hey @ladel05300,

Thank you for leaving us a review! I am sorry to hear that the Pro version did not live up to your expectations due to the need of using a separate API key with Payment Information set up. Due to limitations in the Google API, we ask users to enter an API key in order to update their feeds. In regular use, this will not lead to any additional costs unless a user chooses to create a large number of sources. The API key can also be limited to ensure that no accidental costs occur.

We have heard your feedback here, and also want to provide additional value to our users. This means we are working on changes to allow for use of our Pro version without the requirement of an API key in the near future.

If you have any other thoughts, feedback or know what would make the plugin a 5-star plugin, please let us know as we are always happy to hear from our users.

Many thanks,
The Smash Balloon team.

Hey @deltadude,

Thank you for reaching out and leaving us a review. I just wanted to let you know that this is the repository for our Facebook Feed plugin (Smash Balloon Social Post Feed). If you could start a support topic on our Twitter Feed repository here (for free users) or send us a support request using the form on our website here (free and Pro users), we would be happy to provide additional assistance.

When it comes to the issue you are experiencing, we are aware of the bug which has been caused by updates to the mentioned Divi theme and builder. We are working on updating our plugins to fix these compatibility issues, and understand that the missing functionality can be frustrating in the meantime. If you have any other thoughts, feedback or questions our support team is always happy to help out.

Many thanks,
The Smash Balloon Team.

Hey @briannie,

I took a look in our support system and can see that Nigel reached out through your support ticket on September 5. We will reach out again to be safe – could you please check whether you have received our email in your spam folder? Otherwise, I suggest making another support request with another email if possible so we can reach and assist as soon as possible. If you have not received a response within 24 hours during business days, please let us know again here with any potential alternative ways we could reach out. We can also then test emailing you directly if necessary. We apologize for the wait here!

I will mark this thread as resolved as the issue is likely related to the website setup and not a direct bug in the plugin. Please feel free to still respond here if you do not hear from us.

Best regards,
Joel

Hey @magidev,

Thank you for leaving us a review and we take your feedback seriously! The changes to our license plans earlier this year were based on a need to adjust our pricing plans to ensure support and updates can continue for all of our users.

Any user with a license or subscription from before the change will retain all features and pricing. Could you please reach out to our support team to see if we can help resolve the situation for you? You can find the contact form here.

Many thanks,
Joel

Hey @qfwv3ehog7aanp2 and @3xploiton3,

Thank you for reaching out here as well. We have added an additional function to clear any banners that are not being dismissed as expected. In the latest version, 6.4.3, please go to Instagram Feed > Settings > Advanced (tab) > Reset Error Log > click Reset. Then clear any website or local caches and check again, as the notice should be dismissed. If it is not, please let us know! The CSS workaround is a temporary measure should the notice still remain, as we expect each user to be able to dismiss these normally, as well as for the notice to remain dismissed.

If you have further issues or questions, please let us know.

Best regards,
Joel

Hey @derbronko!

Apologies for the delay here. We have been able to create an update for our Instagram Feed plugin which is compatible with Borlabs 3.0. Our other developers are now working on setting this up for the Custom Facebook Feed Pro and Free plugins. You should see this implemented in the next coming update, as soon as we have implemented and tested the solution. Thank you for your patience!

Best regards,

Hi @effortlessenglishclub,

I understand your frustration with the plugin installation process. It’s important to us that our users have a clear understanding of what they’re getting when they install our plugin.

The plugin offers the option to install additional plugins during setup, aiming to provide a comprehensive suite of tools for managing your social media presence. This choice is highlighted during onboarding, but we’re always striving to improve the clarity of this process.

If you didn’t intend to install additional plugins, you can easily uninstall them from your plugin settings in the WordPress Dashboard > Plugins > Installed plugins.

Regarding the issue with your Instagram feed, I’d like to understand the specific problems you’re encountering. Please provide details about the connection process and any error messages you’re seeing. For example, where in the setup documentation you are running into issues. You can also start a support thread on the forums here or use our support form for more involved troubleshooting and assistance.

We’re dedicated to providing a smooth user experience and ensuring our plugin works as intended. We appreciate you bringing this to our attention and are committed to helping you resolve these issues.

Best regards,
Joel

Hey @davexrt,

Thank you for reaching out! Yes, the plugin, including the free version, can have multiple accounts connected and shown in different feeds in different locations, just as you described.

Keep in mind that the Instagram accounts you wish to display must be connected in the plugin settings by a user with access to that account.

If you have any other questions or concerns don’t hesitate to let us know!

Many thanks,
Joel

Hey @evanjmdavies,

Thank you for reaching out for support! We have adjsuted the way the CSS is structured in the plugin and it looks like there are currently a number of custom rules for our plugin in the theme CSS file thred.com/wp-content/themes/thred/dist/styles/main_3432ea15.css these rules can be found by searching for .instagram-feed in the file. We suggest removing these and then checking for any changes you would still like to make to the feed if necessary.

If any issue still remains let me know! In this case, you can go to Instagram Feed > Settings > Advanced and test enabling Load initial posts with AJAX. This can sometimes get around odd issues with the display of the feed if the theme is causing conflicts.

Best regards,
Joel

Hey @ythhj,

Thank you for reaching out to us with your question. I checked and this is missing in the plugin’s translation options. I have notified the developers and this will be resolved in a future update to the plugin.

In the meantime, please test using the following script, implemented using WPCode, similar plugin or manually added to the footer of the site:

<!-- Custom Facebook Feed JS -->
<script type="text/javascript">
function cff_custom_js($){
  var $ = jQuery;
  $(".cff-cta-link a").each(function(){
    $(this).text(function(){
        return $(this).text().replace("Watch More","Se mere");
    }); 
  });
}
cff_custom_js($);
</script>

We have a guide on adding custom JavaScript here.

Thank you for bringing this to our attention! Should there be anything else, don’t hesitate to let me know or reach out using our support form as we are happy to assist.

Best regards,
Joel

Hey @zkagen,

Currently, it is only possible to display posts specifically from a Facebook Page. It is not possible to display Facebook profiles, which is due to us not being able to retrieve any data from the Meta API related to any personal profile, even if professional. We will look into this as a feature request and should there be a possibility in the future, and users are requesting this, we are sure to take a look again to see if it can be implemented.

Thank you for your question and should there be anything else, don’t hesitate to let us know.

Many thanks,
Joel

Hey @r4nd99y,

Thank you for your additional feedback!

The contact of notifications.json in our plugin allows for us to dynamically send notices to users. This can be marketing types of messages but in the event of major API changes or other critical updates we can then inform all of our users about needed actions without them needing to update the plugin itself.

We don’t collect any information about the sites contacting this URL, however we will be adding information in our readme file about the purpose of this connection in the interest of being transparent and informative.

We haven’t had many other reports of this issue and are considering the DISABLE_NAG_NOTICES constant. After the most recent update, we have been unable to recreate the issue. To be able to further determine why you are still experiencing this, if possible, please reach out to us using the support form on our website providing the System Info from the plugin’s help section.

Many thanks,
Joel

Hey @quietthunderdesigns,

Collab posts are only available in the Instagram API if they’ve been posted on the connected Business Profile, with other collaborators added. It is currently not possible to get any posts where you are added as a collaborator, but another account made the post itself. This is a limitation in the API from Meta’s end and there is unfortunately no way around it.

Currently, you are set up with a Business Profile and can display the collab posts that were posted directly by @safespaceslb, but not other accounts. As such the only solutions here would be to either post more from this account directly, or connect the other accounts as Business Profile and add them as sources.

Best regards,
Joel

Hey @dahamsta,

Thank you for your feedback here. We will look over our testing procedures to see where this was missed. As for the notice reappearing now, it may be hitting the same specific condition after the reinstall. Are you able to dismiss it again? If so, it should not reappear and if it does, it may be due to other issues with the plugin, or conflicting caches such as Object Cache serving outdated information to our plugin. If the notice is not dismissable, or keeps reappearing, please reach out using our support form here so we can receive and provide additional details about this issue.

When it comes to the update fixing the notification error, other users did not see the notice reappear after being able to dismiss it again.

Best regards,
Joel

Hey @leuno,

Thanks for sending that over. I was not able to reset this in the same way due to it being a staging site. You may be experiencing some issues due to the staging site. I will need your Site Key directly to reset this, as we have resolved the API issues. Could you please send us a support request including this using our support form here?

Best regards,
Joel