joelthomas59

Hi,
Your advice has lead me to the understanding of my has caused this : I initially installed WP from the QNAP ”approved” applications repository. This is in version 4.9 only. I further updated WP to 5.4 directly from WP. So the NAS knows only WP 4.9 link and probably recreates a new directory for this WP 4.9 version during the update process, copying the full content of the old directory (which is WP 5.4) in the new one.
The answer to that (I am checking this with QNAP) is probably to erase all traces of WP and re-install directly WP last version as a ”non-approved” application….
Many thanks for your help !
Kind regards

Actually this has happened many times before and only after an update of the NAS software. I have already mentioned this to QNAP, the problemn had desappeared for a time and is now back again. I mentioned it again lately and was told that QNAP does not develop applications and that I should therefore contact WordPress developpers, which I am now doing.
I am interested by your hint that it might be a wrong symbolic link or some fault in the process somewhere and I’ll certainly report that to them.
I guess that either it lies in the initial implementation of the application by QNAP, or in the update process, or I have made a mistake in the past that has lead to a wrong link somehow.
My mastering of Linux is near to zero and I cannot investigate this by myself….
Kind regards

Hello,
I saw your first answer very late.. I did try to reinstall and it works. Problme solved, thanks !
Regards

Hello,
I have tried that with no success. I am mailing you on the e-mail you mention.
Best regards
Joel

Hi,
I did the update once again. I did not investigate all pages of my site, only main page. I confirm the absence of the lateral menu, even after a CTRL + R.
My site is strictly local and I cannot send you screenshots through the present communication tool apparently unless you give me an e-mail address.
I spent the last 2 weeks investigating the same kind of problem with some plugins which in the end happened to be uncompatible with WP 5.5.3. Maybe some plugins are not compatible with Edupress theme 1.5.1 ? I use WP Mega Menu Pro 2.1.2 for my menus.
Any suggestion ?
Best regards
Joel

Hi,
I have been lead to reinstall totally WP on my NAS. I did so, updated it to present version, loaded BackupGuard archive, updated permalinks, updated extensions one by one – excluding Gutenberg valid only up to WP 4.9. Everything works fine !!
I shall now try to make a local copy of the site as I said.
Many thanks for your help and support.

Hi,
It still does not work properly.
I am trying to export my site on my PC in order to try other thems with a lateral menu. That has led me through various difficulties I am trying to solve as they show up. I’ll come back to you as soon as I have a positive result or a big question.

Hi,
I have tried various solutions including this. I still do not have lateral menu although it’s been created.
I uninstalled Gutenberg, reinstalled Advanced Gutenberg and have tried to de-activate each extension without positive effect.
I give you a summary of what is now installed :
WP Version 5.5.3
Theme : EduPress Version : 1.5.1
Extensions :
Advanced Gutenberg Version 2.4.7
Backup Version 1.5.1.1
Classic Editor Version 1.6
Duplicate Page Version 4.3
iframe Version 1.2
Improved Include Page Version 1.2
PDF Embedder Version 4.6.1
Post Type Switcher Version 3.2.0
WP Mega Menu Pro Version 2.1.2
Maybe Edupress theme is not compatible with WP 5.5 3 ??

Hi,
I have recovered full access to the admin page.
Advanced Gutenberg extension was not compatible with my version of WP. I have updated WP to 5.5.3. (The site had been built on 5.4 version).
In doing so I have lost the side menu. I use Edupress theme (which includes side menu). The full side menu is still present in the appearance/menu page but not in the appearance/widgets page.
Is there a solution ? Or should I just copy a previous version of wp-content and wp-includes on existing WP directory ?
THanks

Hi,
I have done so and I have recovered the access to all pages. However the display format to which they were originally created has not been kept. Alignment of the text, size of the videos windows, access through some advanced text is not correct. Going back to the admin console of WP, I have noticed that the advanced-Gutenberg extension says it is deactivated when I open its sub-menu while it shows as activated in the extensions panel. I deactivated and activated again that adavanced Gutenberg extension. The extension file is been reinstalled and then white screen. I cannot access WP admin page anymore from my browser (https://…./WordPress/wp-admin/). But if I open the NAS admin interface and launch WP, a new window opens on my site entry page. What should I do ? How can I regain access to WP admin page ? How can I obtain originally setup of my pages if activation of advanced Gutenberg is not the problem ?
Thanks

Hi,
I am able to login to WordPress from my Nas interface using present credentials. When I do so, I can see – locally – the site I have developped, with full menu. As I said when I click – from that menu – to open a page I receive the message I mentioned. This for all pages of my site.
From WordPress workspace interface, it is possible to open the pages and modify the content (right click, Modify) but impossible to display them (404 error).
I hope I am clear enough ?
Also, I use WordPress 4.9.16. Newer versions are not supported by my QNAP NAS apparently.

Hi again,
Sorry for the dual threads and french language at first….
My app is on a QNAP NAS. I can launch WordPress from the NAS interface and I can see the site I have developped with full navigation menu (WP Mega Menu Pro). When I try to click on a link to a particular page, I receive this message (example) : The requested URL ”/WordPress/documents/hommage-a-lallaisse/” was not found on this server.
The thing is I haven’t changed username and, although I am not 100% sure, I do not think I have changed the password either. I have changed admin password to the NAS only recently but the problem was there beforehand.

Hi / Bonjour,
Here is the link to the last restore.log file : https://we.tl/t-H4lrDy3Chz
Voici le lien vers le dernier fichier restore.log : https://we.tl/t-H4lrDy3Chz

Merci pour votre aide.
Thanks for your help.

Kind regards / cordialement