Forum Replies Created

Viewing 15 replies - 1 through 15 (of 36 total)
  • Thread Starter joeyg101

    (@joeyg101)

    Thanks for your response. I decided to test if using Server Cron instead of the default WP Cron was causing the issue and it was. I could see the feed was processing using server cron but clearly running into an issue. I switched to Wp Cron and manually re ran the feed with no issues.

    Thread Starter joeyg101

    (@joeyg101)

    You mention “The error means that the XML file wasn’t fully created” – Please could you provide some possible reasons on why the XML file was not created. This may help me to fix this issue. Thanks

    Thread Starter joeyg101

    (@joeyg101)

    Does the plugin require WP Cron to run? I am using server cron which is not a recent change and the product feed has run in the past using this. Just I see a notification saying “XML Feeds might not be created correctly because WP Cron is disabled

    Thread Starter joeyg101

    (@joeyg101)

    There was no further change. I deleted the & within a review and re-ran the feed which it then worked but it sounds like this was a coincidence. The review feed is then set to automatically updated every 24hours which it then stopped working again.

    Do you have any idea what the error means?

    error on line 1 at column 2: StartTag: invalid element name

    Thanks

    Thread Starter joeyg101

    (@joeyg101)

    Thanks for your response. It appears the reviews feed is broken again with same error after it the next time it updated 24 hours later, so it looks like the & symbol was unrelated. Any further advise would be appreciated thanks

    Thread Starter joeyg101

    (@joeyg101)

    Hi I have found the issue myself. It appears a special character & was in the feed which was causing an issue.

    Thanks

    Thread Starter joeyg101

    (@joeyg101)

    After many hours of troubleshooting this issue and researching I found what the issue was. A customer placed a & symbol within their review which the xml feed could not process.

    It’s inevitable that some customers will use a special character in their review. Is there no way of stopping these before they get put into the xml feed which break it? I have lost a lot of time and money from Google ads revenue drops not having my reviews feed working.

    Thanks

    Thread Starter joeyg101

    (@joeyg101)

    Thread Starter joeyg101

    (@joeyg101)

    I have additionally now done some troubleshooting by disabling all plugins except WooCommerce and Cusrev and I still get the issue with the broken reviews xml feed

    Thread Starter joeyg101

    (@joeyg101)

    Hi @xue28 thank you for your response it was very helpful!

    I did not realise there was a product level tax which took priorty over store tax setting. It appears all my product had the tax status set to “none”. I have changed them to “Taxable” which has resolved my issue.

    Many thanks!

    Joe

    • This reply was modified 2 years, 1 month ago by joeyg101.
    Thread Starter joeyg101

    (@joeyg101)

    Hi,

    No problem.

    Yes that is correct the site is sending duplicate order processing and complete emails. New order emails as in to the business owner are also sent twice – so this would likely rule out the payment gateway used, as it appears the issue is on all WooCommerce email notifications.

    Here is my system report. Any further advice would be much appreciated.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.headsandtailsjewellery.co.uk
    Site address (URL): https://www.headsandtailsjewellery.co.uk
    WC Version: 7.1.0
    REST API Version: ? 7.1.0
    WC Blocks Version: ? 8.7.5
    Action Scheduler Version: ? 3.5.2
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 100 MB
    PHP Time Limit: 1200
    PHP Max Input Vars: 100000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.31
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.1.0
    WC Database Prefix: wp_
    Total Database Size: 1255.45MB
    Database Data Size: 958.91MB
    Database Index Size: 296.54MB
    wp_woocommerce_sessions: Data: 28.06MB + Index: 3.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_order_itemmeta: Data: 10.52MB + Index: 7.03MB + Engine InnoDB
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    wp_wc_category_lookup: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.41MB + Index: 0.33MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.44MB + Index: 0.41MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wflogins: Data: 0.30MB + Index: 0.11MB + Engine InnoDB
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    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woo_shippment_provider: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 7868
    br_filters_group: 1
    br_product_filter: 1
    cms_block: 63
    custom_css: 2
    cwginstocknotifier: 10
    elementor_library: 1
    hm_custom_css: 1
    jp_pay_product: 1247
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    oembed_cache: 7
    page: 114
    post: 12
    postman_sent_mail: 250
    prl_engine: 1
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    product: 4234
    product_variation: 6376
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    shop_order_refund: 57
    woodmart_sidebar: 1
    woodmart_slide: 11
    wp_global_styles: 1
    wpcf7_contact_form: 7
    wpforms: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (42) ###
    
    FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.20.2
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 3.0
    Anti-Spam by CleanTalk: by СleanTalk  – 5.189.1
    Code Snippets: by Code Snippets Pro – 3.2.1
    CSS Hero: by The CSS Hero Team – 5.0.5
    Custom CSS and JavaScript: by Aspen Grove Studios – 2.0.11
    Customer Reviews for WooCommerce: by CusRev – 5.7.0
    Export All URLs: by Atlas Gondal – 4.4
    Flexible Shipping: by Octolize – 4.16.1
    GazChap's WooCommerce getAddress.io Postcode Lookup: by Gareth 'GazChap' Griffiths – 2.2
    Imagify: by Imagify - Optimise Images & Convert WebP – 2.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
    Klaviyo: by Klaviyo
    Inc. – 3.0.4
    
    Order Export & Order Import for WooCommerce: by WebToffee – 2.2.8
    Perfmatters: by forgemedia – 2.0.0
    Product Import Export for WooCommerce: by WebToffee – 2.2.5
    Product Recommendation Quiz for eCommerce: by RevenueHunt – 2.0.16
    Product Recommendations - Custom Locations: by SomewhereWarm – 1.0.2
    PW WooCommerce Gift Cards Pro: by Pimwick
    LLC – 1.414
    
    Rank Math SEO PRO: by Rank Math – 3.0.23
    Rank Math SEO: by Rank Math – 1.0.101
    Tawk.to Live Chat: by Tawkto – 0.7.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.23
    
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7
    Product Feed ELITE for WooCommerce: by AdTribes.io – 2.3.8
    WooCommerce Custom Product Recommendations: by Magnigenie – 1.0.0
    WooCommerce - Store Exporter: by Visser Labs – 2.7.1
    WooCommerce Stripe Gateway: by WooCommerce – 7.0.0
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    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.2.4
    Pixel Manager for WooCommerce (Premium): by SweetCode – 1.26.0
    WooCommerce Product Recommendations: by WooCommerce – 1.4.18
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.23 (update to version 2.0.0 is available)
    WP All Import - WooCommerce Add-On: by Soflyy – 1.5.1
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    WP Rocket: by WP Media – 3.12.2.1
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    WPForms Lite: by WPForms – 1.7.8
    
    ### Inactive Plugins (7) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.6.4
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.20.0
    GTM4WP: by Thomas Geiger – 1.16.1
    Hotjar: by Hotjar – 1.0.14
    Loco Translate: by Tim Whitlock – 2.6.3
    Recently viewed and most viewed products: by CedCommerce – 1.1.1
    Wordfence Security: by Wordfence – 7.7.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    Activity Log Plugin: by  – 1.0.0
    CDN Cache Plugin: by  – 1.1.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Basket: #7 - /basket/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: https://xtemos.com
    Child Theme: ?
    Parent Theme Name: Woodmart
    Parent Theme Version: 7.0.4
    Parent Theme Author URL: https://themeforest.net/user/xtemos
    WooCommerce Support: ?
    
    ### Templates ###
    
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    woodmart/woocommerce/cart/cart.php
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    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    ### Pimwick Plugins ###
    
    PW WooCommerce Gift Cards Pro: License key: PW-628bd2fd5d2d0
    Result: success
    Cached: 2022-11-30
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: GB
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: ?
    Reference Transactions: –
    Used PayPal Checkout plugin: ?
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-11-30 21:43:29 +01:00
    Options: ?
    Notes: 110
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 103,702
    Oldest: 2022-10-31 16:35:20 +0000
    Newest: 2022-11-30 18:59:25 +0000
    
    Failed: 3,999
    Oldest: 2022-09-26 13:27:07 +0000
    Newest: 2022-11-26 23:15:11 +0000
    
    Pending: 19,520
    Oldest: 2022-11-30 18:59:31 +0000
    Newest: 2022-12-11 16:06:09 +0000
    
    ### Product Recommendations ###
    
    Database Version: 1.4.18
    Loopback Test: ?
    Task Queueing Test: ?
    Page Cache Test: ? Test failed.
    
    ### Status report information ###
    
    Generated at: 2022-11-30 19:59:33 +01:00
    
    Thread Starter joeyg101

    (@joeyg101)

    Ahh looks like it must have been cached then. Thanks for letting me know.

    Can close this ??

    Thread Starter joeyg101

    (@joeyg101)

    Hi Aleksandar,

    Thanks for this info! Very helpful.

    I have been considering upgrading to pro version for a while.

    Kind regards

    Thread Starter joeyg101

    (@joeyg101)

    Hi thanks for getting back to me.

    I figured out that it was my adblocker that was stopping the pixel firing.

    THanks

    Thread Starter joeyg101

    (@joeyg101)

    Hi Aleksandar,

    I have tested without the NextMoveLite plugin and data is tracked perfectly.

    I’ve made the decision to drop the plugin ??

    Thanks
    Joe

Viewing 15 replies - 1 through 15 (of 36 total)