joeyoungblood

Sounds like something in your theme or another plugin is causing a conflict with WPBI Lite. Unfortunately it will take some testing to figure out what it is.

First I would try setting your theme to one of the default themes when you are a low usage rate. Then see if the chart has this problem. If it does not, then the issue is with your theme and the theme developer might be able to figure it out.

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Marking this as resolved as we have giuseppe65’s feature request now submitted to our internal team.

Thanks for the clarification Giuseppe65. Would you mind emailing me some examples of plugins that do this? You can send those via our contact form here: https://www.wpbusinessintelligence.com/contact/

We will be looking into this feature request for future releases.

This bug has been patched in today’s release of v3.1.9 Lite. You can read about the bug fix here: https://www.ads-software.com/support/topic/3-1-9-bug-fix/

The above conversation lists code to fix the cURL error, while this is officially recommended on TRAC please use this code at your own risk. It is not officially recommend by our plugin to use this code and we are uncertain of any related issues that may arise from its implementation.

Found a fix for part of your issue though it is tough to say how exactly this will impact your site or the usage of our plugin.

For the “The Rest API Encountered and Error” issue about cURL add the following code to the bottom of your functions.php in your child theme.

<?php
function mymodule_curl_before_request($curlhandle){
        session_write_close();
}
add_action( 'requests-curl.before_request','mymodule_curl_before_request', 9999 );

Found this on TRAC here: https://core.trac.www.ads-software.com/ticket/50491
And solution here: https://core.trac.www.ads-software.com/ticket/50491#comment:2

The session issue appears to be fairly widespread at the moment impacting a lot of plugins but not causing many visible issues. I was able to see this fixed the error on Site Health but am not sure how else it might impact the issues you are having. There’s a chance it might help stabilize your system while plugins like ours upgrade and this issue fades away.

We are still working on this issue, but I am turning in for the evening as it’s late here in Texas.

• This reply was modified 3 years, 5 months ago by joeyoungblood.
• This reply was modified 3 years, 5 months ago by joeyoungblood.

Thanks Fabian for the information in the ticket and the extra info. I will be sending you an email in the morning as it is getting late here (Texas time). We will do our best to fix this as quickly as possible.

Quick update, I can confirm the existence of the Site Health message appears to be related to the Lite plugin. However, this is on test sites that are not deactivating the plugin.

I have logged this as a bug and the team and I will get to working on a fix for this specific issue, but it may not fix the deactivation issue you are reporting.

Hi there, thanks for the report. We have multiple test sites live running Lite and Pro and I am not able to recreate this issue on any of them. Our main site is itself a test site and runs just fine.

A plugin deactivating and being able to be reactivated is often a sign of plugin conflict. There is a chance another activated plugin and ours are conflicting causing this issue.

Please try deactivating your plugins one at a time to see if you can discover the conflict.

We are opening an investigating on this asap, but will need more details to help us track down what is happening (and if it is in our plugin to fix it).

If you don’t mind, please send in a contact request via our site with more details to help our investigatinon: https://www.wpbusinessintelligence.com/contact/

Include in your request:
1. WP Version
2. Database type(s) being used (including WP database and b.i. databases connected if Pro)
3. Theme and version
4. List of plugins installed and versions (denote free or premium)
5. PHP version
6. Error messages
7. Where and hpw you gained those error messages (i.e. debug, error logging, etc…)

• This reply was modified 3 years, 5 months ago by joeyoungblood.

Appreciate the clarification. If I am understanding your request accurately, that feature is currently not available, however, if you wouldn’t mind sending something a little more clear such as an example usage case we can see about getting this into a future release. You can use our contact form for that if you wish to send it privately or post it here and I can let you know what our team says.

I will say we are currently working on a new release version and are tied up with that at the moment so couldn’t build out a custom feature like this in the next few months at least.

• This reply was modified 3 years, 5 months ago by joeyoungblood.