johnnyf03

Was having the same problem and that fix just worked for me. Thanks!

Exact same problem after updating to WooCommerce 4.0. I can see the email content in the source of the emails coming through for New Order but it’s appearing as a blank email. Same for customers on the other end. Following this topic to see if there’s a resolution posted

Switched to plain text for all notifications in mean time

Plugin 2.3.9 worked for me. Activating the new plugin, WooCommerce PayPal Powered by Braintree Gateway (2.3.9), automatically deactivated the WooCommerce Braintree Gateway (2.3.0) plugin. The only small issues I had were:

1. I had to re-activate the Braintree (Credit Card) option within Payment Settings in WooCommerce

2. Then I had to re-enter Merchant ID, Public Key and Private Key in the Braintree (Credit Card) section

Everything else went smoothly though. Test payment went through fine. Just waiting on a real sale to come through now. Thank you for all your help!

Great. This looks much better now. Just a small issue with PHP on our side but nothing on your side this time. Thanks for everything guys!

OK. Still got work to do! Thanks for all the info and for your patience

Hi Simon,
I just backed everything up and tried it tonight on the live site. I uploaded the plugin fine but when I went to activate I got the following error message:

“Plugin could not be activated because it triggered a fatal error.

Parse error: syntax error, unexpected ‘[‘ in /var/www/vhosts/128/238334/webspace/siteapps/WordPress-51572/htdocs/wp-content/plugins/woocommerce-gateway-paypal-powered-by-braintree/woocommerce-gateway-paypal-powered-by-braintree.php on line 170”

The old plugin that’s activated is called WooCommerce Braintree Gateway. The new one that I can’t activate is called WooCommerce PayPal Powered by Braintree Gateway. Don’t know if there’s a conflict issue here or what

Can you advise please?

Cheers,
John

Thanks for all the info. Let me get my head around all this and go through the documentation. I’ll have to set up a staged server as well. I’ll come back here if I’ve any problems but hopefully it all goes smoothly. Thanks again!

OK thank you. Can I ask then how do I update the plugin because within the Plugins section there’s no option to Update? This gateway is how we process all orders so I’m just a bit wary that I don’t mess everything up

I’ve downloaded the latest version of the plugin. Do I just install as a new plugin and it will overwrite? Obviously I want all the settings already entered to still be there and there’s no downtime

Many thanks,
John

Thanks Joey. Here it is:

### WordPress Environment ###

Home URL: https://irishacademicpress.ie
Site URL: https://irishacademicpress.ie
WC Version: 3.4.3
Log Directory Writable: ?
WP Version: ? 4.9.13 - There is a newer version of WordPress available (5.4)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.3.3 - ? WooCommerce will run under this version of PHP
however
some features such as geolocation are not compatible. Support for this version will be dropped in the next major release. We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version

PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.44

SUHOSIN Installed: –
MySQL Version: ? 5.5.62 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.3
WC Database Prefix: wp_
Total Database Size: 130.90MB
Database Data Size: 118.94MB
Database Index Size: 11.96MB
wp_woocommerce_sessions: Data: 28.05MB + Index: 1.04MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.31MB + Index: 0.15MB
wp_woocommerce_order_itemmeta: Data: 1.49MB + Index: 0.98MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_comments: Data: 0.87MB + Index: 0.39MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_loginizer_logs: Data: 0.01MB + Index: 0.00MB
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 9.11MB + Index: 0.75MB
wp_postmeta: Data: 57.57MB + Index: 6.73MB
wp_posts: Data: 21.21MB + Index: 1.37MB
wp_snippets: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.07MB + Index: 0.06MB
wp_terms: Data: 0.06MB + Index: 0.12MB
wp_term_relationships: Data: 0.11MB + Index: 0.27MB
wp_term_taxonomy: Data: 0.05MB + Index: 0.06MB
wp_usermeta: Data: 0.03MB + Index: 0.01MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 1347
custom_css: 1
feedback: 6988
iaphomepageposttype: 2
iapsearchsuggestion: 4
mc4wp-form: 1
ml-slide: 83
ml-slider: 5
nav_menu_item: 26
page: 18
post: 4
product: 471
product_variation: 417
revision: 811
shop_coupon: 8
shop_order: 1634
shop_order_refund: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Ajax Search Lite: by Ernest Marcinko – 4.8
Code Snippets: by Code Snippets Pro – 2.14.0
Cookie Notice: by dFactory – 1.2.51
Exclude Pages from Navigation: by Simon Wheatley – 1.92
Grunion Contact Form: by Automattic
Inc. – 2.3

IAP Homepage Manager: by Dave Gerrard – 1.0
Iap Search Suggestions: by David Gerrard – 1.0
Image Widget: by Modern Tribe
Inc. – 4.4.7

Loginizer: by Raj Kothari – 1.4.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.7.5
MetaSlider: by Team Updraft – 3.15.3
Post Types Order: by Nsp Code – 1.9.3.9
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3

woo-inquire-us-and-disable-add-to-cart-button: by themelocation – 1.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.14

WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce Braintree Gateway: by WooThemes / SkyVerge – 2.3.0 – 3.3.3 is available – Not tested with the active version of WooCommerce
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.7
WooCommerce Shipping Pro with Table Rate: by PluginHive – 3.1.5
Woocommerce upcoming Products: by Sk Shaikat – 1.5.8.8 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.3
WP Add Custom CSS: by Daniele De Santis – 1.1.5

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #5 - /shop/
Basket: #6 - /cart/
Checkout: #7 - /shop/checkout/
My account: ? Page not set
Terms and conditions: #3331 - /delivery-returns-and-refunds/

### Theme ###

Name: IAP Theme
Version: – 0 is available
Author URL: 
Child Theme: ?
Parent Theme Name: Twenty Twelve
Parent Theme Version: 1.1 – 3.1 is available
Parent Theme Author URL: https://www.ads-software.com/
WooCommerce Support: ?

### Templates ###

Overrides: iap/woocommerce/emails/customer-processing-order.php
iap/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 3.3.0
iap/woocommerce/loop/orderby.php version - is out of date. The core version is 3.3.0
iap/woocommerce/loop/sale-flash.php
iap/woocommerce/single-product/meta.php version 2.4.6 is out of date. The core version is 3.0.0
iap/woocommerce/single-product/sale-flash.php

Outdated Templates: ?
					
					
						Learn how to update

—

Cheers,
John

Thanks. It works OK in new incognito window. I’ll just have to test across a few more devices so I guess. Cheers

Eh I don’t think so. Here’s what I see in System Status:

https://www.awesomescreenshot.com/image/2443272/fe900fe541a3b813d432f5be9d242410

I could PM you with temporary access to take a look around if you like

Thanks for swift reply

Default Customer Location was already set as Geolocate:
https://www.awesomescreenshot.com/image/2443122/7d0f228df1229569ae5065f912f70469

MaxMindGeoIP Database is ok:
https://www.awesomescreenshot.com/image/2443121/08d1f9fa4843bc3f15d3fe1fb2769628

Many thanks,
Johnny

Sorry this has been marked as resolved. Will start a new thread

• This reply was modified 7 years, 10 months ago by johnnyf03.