Jonathan Martínez

You’re most welcome.

Could you create a new pre-sales ticket over here with this question?
https://formidableforms.com/new-topic/

We’ll be more than happy to help you with this question and any additional you have. The WordPress forums are meant to support the free version of the plugin.

Best,

Hey there,

Thank you for reaching out about this today.

We’re not HIPAA compliant. Having said this we take security seriously and any new security report is handle by our development team with the require seriousness.

All data is stored in your WordPress database, so it is as secure as you make your WordPress installation. So long as you add encryption and have followed best practices when setting up your site, then it should be safe to store sensitive data on your site.

While Formidable does not include any native support for encrypted fields – there is a 3rd party tutorial here that shows how to add encryption:?https://victorfont.com/encrypt-decrypt-formidable-form-fields/

Best,

Hey Matt,

Thank you for reaching out to us about this today. I escalated your question to our dev team. I’ll get back to you as soon as I have more information.

Best,

Hey Nicolas,

Of course, you can read more about it here:
https://formidableforms.com/features/form-abandonment-wordpress-plugin/

Hey Nicolas,

Since this is a pro feature, could you create a new ticket here: https://formidableforms.com/new-topic/? We’ll be happy to help you over there.

Best,

We haven’t heard from you in while. Please feel free to reply anytime.

Thank you for confirming this. We’ll keep testing on our end.

Could you share if you have any other Woo add-ons or third party plugin related to any Woo functionality.?

Thank you for reporting this. We appreciate it.

Best,

Thank you for confirming this. I couldn’t replicate this on my test site.

This is why I did on a fresh WP installation.

1. Download and enabled Formidable Forms Lite v6.6
2. Download and enable WooCommerce v8.3.1
3. Run the import product wizard using a test CSV file that has images URLs.

The wizard has no errors and the images were correctly imported into the Woo products.

Am I missing any steps?

Hey,

Thank you for reaching out about this. Could you confirm if this happens only when the Formidable Form lite plugin is active?

We only support the free plugin here.

If it happens when the Pro plugin is active, could you create a new ticket using the following form?
https://formidableforms.com/new-topic/

Best,

Hey there,

Pre-sales questions related to the Pro version are not answered here. Could I ask you to please open a presale ticket in our helpdesk instead so we can help with this??https://formidableforms.com/new-topic/

Thank you!

Hey there,

We can’t offer advice regarding the Pro plugin via WordPress forums. Could I ask you please to open a presale ticket in our helpdesk instead so we can help with this??https://formidableforms.com/new-topic/

Thank you!

Thank you for confirming this. I just want to assure you there is no limits on the free plugin.

In order to take a deeper look into the issue and, if possible, take a look into your site, could you create a new ticket here: https://formidableforms.com/new-topic/?

This way, you can share more information with us without the risk of exposing sensible info to the public.

Best,

Hey tabasko,

Thank you for reaching out about this. Let’s figure out what’s happening.

Could you submit a test entry on the page where the form is published and let me know if the entry appears in the backend of the form?

Best,

Hey @marcdegagnelob,

Support for Formidable Forms Pro features is limited to paid users. Our?Support Policy?specifies we only provide support to the license holder—the individual who purchased the license.

I understand the owner of the licenses is unknown. We have seen many cases similar to yours. I recommend to your client to buy their own license. This way, they can have access to support without the need for third parties.

Since the issue is related to the file upload field and permissions, the Basic Pro license should be enough.

Best,

Hey @footstepsdesign

Thank you for reaching out about this today. Yes, this is possible. You can read more about this here: https://formidableforms.com/features/google-sheets/

Best,
Jonathan