Jonathan Martínez

Hey @michaelb428ping ,

Yes, the [auto_id] shortcode is only available in the Pro version. You could also avoid the error by making sure the entries are not identical when submitted.

Best,
Jonathan

Hey @michaelb428ping

The error usually appears when submitting entries with identical values.

You can use the auto-increment shortcode to assign a unique number to a hidden field in each form entry, and this will make each form submission unique, bypassing this issue. However, this is a PRO feature, and it will require the Pro plugin to be enabled and active.

Full documentation on this feature can be found here: https://formidableforms.com/knowledgebase/using-dynamic-default-values-in-fields/#kb-automatically-increment-an-id

Let me know if I can help you with anything else.

Best,

Thank you for the link @setegom .

In order to further troubleshoot the issue. Could you export the form as an XML file and create a new ticket here?
https://formidableforms.com/new-topic/

Best,
Jonathan

Hey Jay,

Thank you for sharing this. I’ll make sure our admin team is notified about this.

Best,
Jonathan

Hey @setegom

Thanks you for writing us today.

Could you share a public link where I can see the issue?

Best,

Hey @jcollier

Thank you for reaching out to us about this today.

You can have a better overview of the features included in the Lite version here: https://formidableforms.com/knowledgebase/what-is-the-difference-between-the-lite-free-and-pro-version/

Let me know if you have any other questions.

Best,
Jonathan

Hey @csdorman

Thank you for getting back to me and for confirming this.

To protect your privacy. Could you open a ticket here https://formidableforms.com/new-topic/, where you can upload your form XML file, and we can further troubleshoot?

Best,

Hey @csdorman

Thank you for reaching us know about this. Those are the most common solutions. However, we can further troubleshoot to rule out any conflict.

Could you follow the steps in the link below?
https://formidableforms.com/knowledgebase/what-plugins-are-known-to-cause-conflicts/#kb-how-to-find-a-conflict

Let me know if you have any questions.

Best,

Jonathan

Hey @loai96ms

Thank you for alerting us about this.

It looks like you are using the Pro version of our plugin. I’m afraid we can only support the free “Lite” plugin via WordPress forums.

For support with Pro features, could you please open a ticket in our helpdesk here: https://formidableforms.com/new-topic/

Best,
Jonathan

Hey @wpusr1

Thank you for writing about this today. Yes, you will be delighted to hear that what you are after can be built with Formidable Forms. You can read more about it here: https://formidableforms.com/knowledgebase/import-forms-entries-and-views/#kb-import-entries-via-csv

Let me know if there is anything else I can help with.

Best,
Jonathan

Hey @webdevwalton

I’m afraid we are only allowed to support the Lite plugin via WordPress forums. For help with Pro features like the Woo add-on, could you please open a ticket in our helpdesk here??https://formidableforms.com/new-topic/

Thank you!

Jonathan

Thank you for your patience!

I was able to replicate the issue you reported and have added it to our bug list for fixing in a future release. While we can’t yet provide an exact timeline for when this issue will be resolved, rest assured that our development team will investigate and address it as soon as possible.

Thank you for bringing this to our attention and for your patience while we work on a solution.

Best regards,

Thank you for confirming this. Could you please export your form as an XML file and attach it to your response? If you need help with exporting your form,?here are some instructions?that may help.

You can upload the XML file to a cloud service and share a link here.

Best,

Hey @linmchugh

Thank you for reaching out about this today.

I’ve seen this behavior before, usually, is related to a setting on a SMTP plugin. Could you confirm if you are using a SMTP plugin for email deliver on your website? If so, could you share which one?

Best,

Thank you for the screenshot. To confirm the site is running the latest Formidable Forms version? The field doesn’t look like our standard and current Checkbox and Radio field options.

Best,