jonfurse

hi Sean/Randy,

Well, it’s happened again (at the weekend, of course!). By happened again, I mean the same as before: “Create Email Campaign” from a post, the user (any admin user, since admin seems to be necessary to execute the BME plugin), is presented with “Sorry, you are not allowed to access this page.” for URI “/wp-admin/admin.php?page=wpbme_interface&post=27539”. This time it’s just the authentication token that’s not populated. The API key is correct.

I’ve checked versions and I can confirm it’s definitely not triggered by either WP or BME upgrade as I still have the versions I posted 3 weeks ago.

I’ve also had a look at the wp_options table and I can confirm there are no very large sized rows in there. I’m afraid I don’t know WP well enough to follow your Control advise Randy. There isn’t much to screenshot either – just the failure page and empty authentication token on the settings page.

I’ve repeated the advice from before to ‘logout’ and log back in again and this has worked, as it did last time. For how many weeks?

I would be keen to understand if you’ve managed to replicate the issue or whether I should be looking at anything else next time it happens.

Many thanks

Jon

Many @randywsandberg and @seanconklin for your helpful responses. I’ve followed Randy’s advice and ‘logged out’ and logged back in again and I can confirm I’m still able to publish Benchmark campaigns. I wonder now if the log in function is relatively new or whether I inherited the configuration already ‘logged in’ and therefore didn’t know other than to manually apply the API key. I guess the two are equivalent but perhaps there’s some subtlety there?

Anyway, I’m unable to replicate the fail scenario unfortunately as I don’t know what the trigger is. If/when it happens again, I’ll record version numbers of WP and BE to see if it’s an upgrade.