Jono.Cowdery

Thanks!

Hi Alex, yes we are. Thank you.

Hi Mohamad, yes we did and this fixed it! Thank you so much.

Try adding this in Customizer > Additional CSS:

div.wp-swiper {
–swiper-theme-color: #DD0000;
}

Just update that colour hex code to whatever you want.

All fixed now, thank you.

Thank you.

It’s Custom > Bootstrap.

I must admit the site was running a slightly out of date version of WP, Woo and Payment Plugins. I have now updated them all and will ask the user to try again now.

We are also using Multi-Step Checkout for WooCommerce (Pro) from Themehigh.

Thank you!

From the customer:

“I followed the link in your email informing me of your inability to use my expired credit card. That took me to the website and allowed me login to my account and enter my new credit card info. When I hit the “Renew Subscription” button I got the included error message.”

Thanks so much for the fast reply. I am getting more info from the customer and will post back here.

Thanks for the response!

Found the problem was with another service. Thanks.

Thank you so much! Solved!

Great, thanks @mrclayton! I’ll try that.

Update: this seems to have been to do with the W3 Total Cache. After clearing it once or twice, everything seems fine.

This is not a bump… just wanted to mention that I am probably getting this fixed through a contractor, so no need to worry about a reply. Thanks.