jordanleven

kodjoe,

This video doesn’t illustrate the issue since it doesn’t include anything on the admin side.

Alternatively, please send a detailed list of steps that I can use to replicate your issue that outlines actual and expected behaviors.

Hmm, I’m not sure I understand. Can you send a list of expected and actual behavior or a video that illustrates your problem?

I’m not sure I understand what you are trying to do.

What’s the issue you’re experiencing?

Kodjoe,

Undoing a refresh request is not currently a supported feature.

• This reply was modified 5 years, 1 month ago by jordanleven.

Kodjoe,

Yes, that was me. Support questions should be asked here, github is used for filing bugs.

I’m not sure I understand you’re question: it seems to be different than the one you asked on github. Are you asking how to undo pressing the refresh button?

Henrik,

Thanks for reaching out. I’ve looked over your support request. The feature you’re describing is outside of the purview of this plugin. Since reloading a page after a user clicks a button can be accomplished in a number of ways without the use of a plugin, like using pure JavaScript or encapsulating button in a form with a GET request to the target page, I’ve decided to not include this type of functionality in Force Refresh.

The purpose of this plugin is to facilitate the communication between the admin and the user – conveying to the user’s browser that the admin would like the browser to refresh. The use case you described falls outside of that purpose and more into general frontend.

For more details, please read the thread over at https://www.ads-software.com/support/topic/button-shortcode-4/.

epagebrad,

I haven’t heard back so I’m going to close this request for now.

Sounds good! But generally, yes, those interval values are localized from the PHP side to the JS side, so any value you change there would propagate to the JS.

epagebrad,

Typically, modifying the plugin like that is not a best practice since your changes will be overridden next time the plugin updates. Feel free to modify the plugin if you wish, but I’d be unable to provide support if it were to fail.

Currently, adding custom refresh intervals is not a supported feature. However, I can add this to the backlog if you think it’d be useful in your case.

Gotcha. In this case, it might be that WPEngine’s server is unable to handle the number of requests being sent to it. It’s expected behavior that the plugin sends one request per user per the refresh interval. However, if you’re experiencing a large amount of traffic and the server is unable to handle sending back those requests, you will see timeouts like this in the server log.

I’d just need the process timeout in seconds they use.

This plugin makes requests for each user based on your value you set for the interval. If you set it to check every thirty seconds and there are 500 users on your page, it’ll send 2,000 requests per two minutes. If WP Engine can’t handle that load, you may need to update the request interval.

A 504 error means that your server is unable to provide a timely response. Do you have your server configuration available?

@jesusdlg, this is an error if you’re using a version of PHP prior to 5.6 (scarlet values for constants weren’t supported then). Please double check that you’re using PHP that is supported.

Since it is not possible for this plugin to continue to execute calls after being deactivated unless there is a cache, it is likely there is another confounding variable here. What is the player you’re talking about here, and what is the URL of the website with the issue?