Josh Virkler

Well, for anyone else who comes across this thread, I will post my solution (since nobody else did).

I used the P3 Plugin Performance Profiler which revealed that the site was being slowed down dramatically by the Jigoshop Smart Coupons plugin by Store Apps. It was causing such slowdowns that it intermittently threw the internal server error.

I disabled that plugin and everything worked fine again!

I ended up deleting it and purchasing a newer version of the plugin directly from Jigoshop, and that is working properly.

Hope this helps someone.

I am having this exact same problem on DreamPress, with the random/often internal server error.

Can you tell me what you discovered? Did you find the cause? Any solution? Did you switch hosts?

Any help would be greatly appreciated! Thank you.

Thank you!

Hi Eric,

I have not wanted to devote the time necessary to install the latest updates on the dev server, test everything to make sure nothing broke, and then update the main server. So I’m a little behind at version 1.13.2. Here’s my system info.

### Begin System Info ###

Multi-site: No

SITE_URL: https://www.cluschoolofthespirit.com
HOME_URL: https://www.cluschoolofthespirit.com

Jigoshop Version: 1.13.2
WordPress Version: 4.2.2

Platform: Windows
Browser Name: Chrome
Browser Version: 43.0.2357.130
User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
64) AppleWebKit/537.36 (KHTML, l
ike Gecko) Chrome/43.0.2357.130
Safari/537.36

PHP Version: 5.5.26
MySQL Version: 5.1.39
Web Server Info: Apache

eAccelerator: Disabled
APC: Disabled
OpCache: Enabled

PHP Memory Limit: 256M
PHP Post Max Size: 65MB
PHP Upload Max File Size: 64MB
PHP Max Input Time: -1
PHP Max Input Vars: 1000
WordPress Memory Limit: 64MB

Short Open Tag: Enabled
Allow URL fopen: Enabled

WP_DEBUG: Disabled
WP Table Prefix: Length: 10 Status: Acceptable

Show On Front: page
Page On Front: 3953
Page For Posts: 0

Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On

DISPLAY ERRORS: On (1)
FSOCKOPEN: Supported

ACTIVE PLUGINS:

Affiliates Jigoshop Integration: 1.2.0
Affiliates Pro: 2.5.0
Affiliates Sales Report: 1.0
Backup by blogVault: 1.16
Bloom: 1.0.5
DreamObjects Backups: 3.5.2
Jigoshop: 1.13.2
Jigoshop Authorize.net PRO Gateway: 1.2.1
Jigoshop Smart Coupons: 1.1.2
LearnDash JigoShop Integration: 1.0
LearnDash LMS: 2.0.6.3
LearnDash Pro Panel: 1.5.2
Monarch Plugin: 1.1.2
Peter’s Login Redirect: 2.8.2
Postman SMTP: 1.6.23
SEO Redirection: 2.8
TinyMCE Advanced: 4.1.7
WordPress Importer: 0.6.1
WP Maintenance Mode: 2.0.3

CURRENT THEME:

Divi: 2.2

### End System Info ###

Thank you for clarifying!

After reading your response, I removed the Google Analytics Code which I had inserted into the site theme, so now Jigoshop should be the only thing inserting the tracking code.

Unfortunately, since then, even though we’ve received some orders they are still not showing up in our Google Analytics reports!

Are there any other troubleshooting steps we can take to figure out what’s going wrong here?

We are happy Jigoshop customers who have bought several premium modules. Thanks for your continued support.

Josh

Hi Michael,

Thank you for your response. I just saw this now because I didn’t get email notification of your reply even though I had enabled that option.

Anyway, I already have the Google Analytics ID set in Jigoshop. I must not have been 100% clear on that in my first post. Here is a screenshot:
https://screencast.com/t/SGQpPamjI

Are you saying that if I use the Google Analytics tracking code throughout my site, as I have done, then this will conflict with the way Jigoshop tracks orders on the “Thank You” page? So if I want Jigoshop to correctly track sales, I cannot have the tracking code inserted in the theme of my site to track all pageviews?

That’s the indication I get when you say “the proper way to use Google Tracking is…”

Thanks again for your help.

Josh

Thanks Amadeusz,

I downloaded the zip of 1.10.3 from GitHub, and tried to install it by going to Plugins > Add New > Upload. Now I have two copies listed, and I cannot activate the new one because it gives the following:

Fatal error: Cannot redeclare jigoshop_admin_toolbar() (previously declared in <redacted>/learn2/wp-content/plugins/jigoshop/jigoshop.php:184) in <redacted>/wp-content/plugins/jigoshop-1.10.3/jigoshop.php on line 228

So I tried to delete the new version so I could just upload it by FTP instead, and hopefully replace the old one that way, but when I tell it to delete all files and data, it just goes to a blank screen and doesn’t do anything.

Thankfully I’m doing all this on my clone/test site. What is the best thing to do now? Delete the jigoshop-1.10.3 by FTP? Then re-upload the contents to the main jigoshop folder under wp-content/plugins?

Thanks.

Josh

Hi,

I have updated to 1.10.2 and am still receiving the message:

Error! Jigoshop requires at least 64M of memory! Your system currently has: 90M.

Here is my Jigoshop System Info:

### Begin System Info ###

Multi-site: No

SITE_URL: https://www.cwg.us/learn2
HOME_URL: https://www.cwg.us/learn2

Jigoshop Version: 1.10.2
WordPress Version: 3.9.1

Platform: Windows
Browser Name: Chrome
Browser Version: 36.0.1985.125
User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
64) AppleWebKit/537.36 (KHTML, l
ike Gecko) Chrome/36.0.1985.125
Safari/537.36

PHP Version: 5.4.20
MySQL Version: 5.1.56
Web Server Info: Apache

PHP Memory Limit: 256M
PHP Post Max Size: 7MB
PHP Upload Max File Size: 7MB

WP_DEBUG: Disabled

WP Table Prefix: Length: 10 Status: Acceptable

Show On Front: page
Page On Front: 426
Page For Posts: 0

Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On

WordPress Memory Limit: 40MB
Max Input Time: -1
Max Input Vars: 1000
WP_DEBUG: Off
DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.

ACTIVE PLUGINS:

Authorize.net PRO Gateway for Jigoshop: 1.1.1
Backup by blogVault: 1.13
Jigoshop: 1.10.2
Jigoshop Smart Coupons: 1.1.1
LearnDash JigoShop Integration: 1.0
LearnDash LMS: 2.0.1
LearnDash Pro Panel: 1.0.6

CURRENT THEME:

Twenty Fourteen: 1.1

### End System Info ###