Ambyomoron

Thanks for that suggestion, Lyle. Things are sorted out now.

The problem is simply that whereas before 1.0.4 was installed, I could display a DailyMotion hosted video by using the Vimeo video object. After 1.0.4 was installed, this no longer works. So I want to know if this is an inadvertent error on the part of Elementor or, if not, how I should display a video hosted at DailyMotion using Elementor.

In my view, a temporary failure to connect to a server should result in a message of the sort, “Cannot complete the scan due to failure to connect to your server” and not “Unable to accurately detect IPs”. What we have here is a failure to communicate. ??

Yes, I ran the scan manually and had no errors. Whether there is a one time error following upgrade, or some other cause, remains to be determined.

Is this message generated if the probe occurs during a maintenance window, such as during the upgrade of a plugin? There is a clear correlation in my case, but I do not know if this is coincidence or a failure to account for this case in the logic of the plugin.

OK – the change to the SELECT seems to resolve the problem. Thanks for that.

I have no record in the posts table where the ID is 2799, that is, the page ID shown when only nil values were displayed. That being said, I believe I did originally have a different page, subsequently deleted, which had the same name as the current page for which the issue occurs. There are indeed rows in the statistics_pages table where the ID is 2799, but they are all for an earlier date range.

Perhaps, to avoid such confusion, the plugin should first lookup the ID of the page and then do a select using the ID instead of the URI. At least that way you can be sure all the data being displayed is for the same page.

OK – we are narrowing in on the problem.
On the Top Pages report, the page I am interested in is the number 1 page. Its page id is 2910. It says that there were 5586 visits during the past 20 days. The graph shows corresponding values. The link for the number 5,586 is:

https://mysite.com/wp-admin/admin.php?page=wps_pages_page&page-uri=/the-correct-slug-or permalink-for-the-page/

However, when I click on that link, I am sent to a page labeled as:

“Page Trend for Post ID 2799 – ”

A page with id 2799 does not exist. So naturally it shows 0s as the visits to that non-existent page.

On that page the requested source code is:
var page_data_line = [[‘2016-11-03’,0], [‘2016-11-04’,0], [‘2016-11-05’,0], [‘2016-11-06’,0], [‘2016-11-07’,0], [‘2016-11-08’,0], [‘2016-11-09’,0], [‘2016-11-10’,0], [‘2016-11-11’,0], [‘2016-11-12’,0], [‘2016-11-13’,0], [‘2016-11-14’,0], [‘2016-11-15’,0], [‘2016-11-16’,0], [‘2016-11-17’,0], [‘2016-11-18’,0], [‘2016-11-19’,0], [‘2016-11-20’,0], [‘2016-11-21’,0], [‘2016-11-22’,0], [‘2016-11-23’,0], ];

I understand that the plugin does not currently fulfill my needs. But that does not explain why the graph shows the wrong data on hits, as I described above. Can I get some help to sort that out?

There are no error messages. The graph is displayed correctly, albeit with the wrong data.

As for hits and visits, my point is that I want to see the count of distinct visitors, not a count of the technical number of times their browsers make an http request. I regret that the plugin does not make this distinction.

Just a shot in the dark – do you have to set up the pages under Appearance -> Menus , setting up a separate menu for mobile?

Sorry, I have just installed ver. 1.1 and this error is NOT fixed.

Thank you for confirming that, Boaz. Given the importance of analytics for customer-centered management, may I humbly suggest that you consider adding either a way of escaping characters so as to avoid the issue I cited above, or you add to Elementor fields specifically designed to capture data for services such as Google analytics. After all, one of the principal reasons for using plugins is to avoid the need for creating custom classes and adding javascript.

Thanks, Rachith. I am already on MySQL 5.6 and php 5.6 or php 7, depending on the environment.

The hosting provider believes that the problem is due to the application, which fails to follow best practice of sending commands to keep alive the application. So the finger-pointing is getting me nowhere.

Are you sure the problem is with WPTouch? I use the latest version on a platform with PHP 7 and have not had any problems.

Yes, it happens for all templates.