josianne

Doesn’t look like it, but that is mostly because of some updates we made to the code.

Hi @drazenbebic can you help me with this issue please? We can not send shipments at the moment, and customers are waiting for them.

Thank you.

Hi @drazenbebic we don’t see the critical error message anymore. However, we still see this message when creating a label: ‘internetmarke – shipment creation failed. Label: Warenpost Int. KT Tracked (EU/USt.) für Internetmarke. Error: The stream or file “/var/www/html/wp-content/plugins-woo-dp-internetmarke/logs/internetmrke_ could not be opened in append mode: failed to open stream: Permission denied.

We have just updated the plugin to the most recent version.

Please contact me on j.zwart @ scrn.com please, as we can’t use the plugin at the moment and can not send shipments.

Hi @drazenbebic can you please help me with this? We currently have 80 outstanding orders that we can not ship because the plugin isn’t working.

When we open Internetmarke, WP is giving us the message that there is a critical error on our website.

when we try to create the Deutsche Post label inside the order, we see the message: the label preview could not be loaded.

Can you reply me on j.zwart @ scrn.com please? That might make things go quicker. Thank you.

Hi @drazenbebic : the logs folder has 755 permission and both error.log and internetmarke_api.log inside have the 664 permission, which means there is a read and write permission.

This is a new error message since the last update. It has worked before. We didn’t do changes to the server environment. Please let us know what we can do, because we can’t send any packages at the moment.

We also received an automatic email from WordPress which automatically detects fatal errors. We received below error:

An error of type E_ERROR was caused in line 110 of the file /var/www/html/wp-content/plugins/woo-dp-internetmarke/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php. Error message: Uncaught UnexpectedValueException: The stream or file "/var/www/html/wp-content/plugins/woo-dp-internetmarke/logs/internetmarke_shipments.log" could not be opened in append mode: failed to open stream: Permission denied in /var/www/html/wp-content/plugins/woo-dp-internetmarke/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php:110
Stack trace:
#0 /var/www/html/wp-content/plugins/woo-dp-internetmarke/vendor/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler.php(39): Monolog\Handler\StreamHandler->write(Array)
#1 /var/www/html/wp-content/plugins/woo-dp-internetmarke/vendor/monolog/monolog/src/Monolog/Logger.php(344): Monolog\Handler\AbstractProcessingHandler->handle(Array)
#2 /var/www/html/wp-content/plugins/woo-dp-internetmarke/includes/Logger.php(188): Monolog\Logger->addRecord(250, '1 Shipment prep...', Array)
#3 /var/www/html/wp-content/plugins/woo-dp-internetmarke/includes/Services/ShipmentService.php(122): DeutschePost\Internetmarke\Logger->notice('1 Shipment prep...')
#4 /var/www/html

Thank you. Something we also noticed was that before the update (we recently updated to the most recent version) all the labels had a too high value. The labels we create now, show the correct value.

Looking forward to hearing from you!

Hello, any update please? This is quite urgent.

Best,
Josianne

I’ve have just sent you an email ??

@shadi I wasn’t the one who created this label, but I think my colleague tried it with a new order for which we didn’t create a label yet.

We have tried changing the settings in the general printing options, but that makes the label even smaller.

Hi Shadi,

We have the same issue.

We have changed the settings to 910-300-700, but now the label is printed landscape instead of portrait. When we print from the Business Portal everything looks fine.

Can you help us please?

Hi Shadi,

I’ve had a further look yesterday and it looks like we can both create and download labels in bulk.
1. We select DHL create labels to create them
2. We see the white screen.
3. We go back to the order overview and select the same orders.
4. We select DHL create labels again and now a message pops up saying a DHL label file has been created. From there we can download labels in bulk.

So I’m happy that it seems to work. I’m still confused by that white screen though, this shouldn’t appear. Do you have any idea what is happening here?

Hi Shadi,

I had our developers look at the issue, and they don’t register any errors happening when we take these steps.

Questions:
– Is it even possible to download labels in bulk? Or just creating them in bulk?
– After clicking on ‘DHL create labels’, we expect to receive some sort of PDF file with all the labels we wanted to create. That doesn’t happen. Is this the goal of that functionality though? Should a file be created with the labels in it?

Even though we can create labels in bulk, it is still very time consuming if we have download them via each separate order.

I’d rather not give anyone access to our shop, but I can send you an email with a video that explains what is happening exactly.

Hi Shadi,

We tested it again this morning, and what happened was this:
1. We generated our own invoices
2. We used the bulk action to create labels (DHL Create Labels) and clicked ‘apply’
3. We see a white screen. No error message, just a white screen.
4. When we go back to the order overview page, we see all the orders and it looks like labels are created.
5. We have to go inside each order now to print the labels.

So two issues here:
– That white screen appears, without any error message.
– Even though it seems that labels are created now via bulk action, we can not download them in bulk.

Hi Shadi,

– Yes, there is a number within the address, it is written as: ‘street no25’, instead of ‘street 25’
– That’s what we thought as well. But does that mean it is not possible to create a DHL label through Woocommerce when the order comes from the EU?