josianne

Hi Shadi,

– About the first problem – At the beginning I tried it via bulk, and then I went inside to the order and generate it from there. Both ways showed the same error.
– About the second one. What do you mean with DHL product exactly? We use DHL Paket. Also: when we go inside the order to create a label, it doesn’t show the delivery duties option. For other orders it does show that option, so that is a bit strange.

Hi Shadi,

After the update everything seems to work (bulk creation and customs forms). However, we experience a bug on a few orders:
– When we selected 2 DHL orders and did a bulk DHL creation, we got an error message “address 2 is empty”. When we manually copied house number to the Address line 2, it was possible to create a label. This is a very annoying way to work though. Can you help us with this?
– On a different order it is still not possible to create a label. It′s saying – Bitte geben sie die Art der Sendung an. So I guess it has something to do with DDU condition and the delivery address – Gran Canaria/Spain? We have filled in the country of origin and tariff code on the products in that order.

Hi Shadi,

Do you have an answer to this issue already? ??

Hi Shadi,

You are right. We use the ‘generate all shipping documents’ to create the invoice, Proforma Invoice (if DHL is used for shipping) and CN22 Label. This is created in our own code.

I was testing bulk DHL label creation without prior generation of all shipping documents and I got an error – if I remember correctly it was Error 500.

Does this help?

Hi Shadi,

These are the steps we take:
– We select the orders
– We click on ‘Generate all shipping documents’ and click apply
– Nothing happens
– We click on ‘DHL create labels’ and click apply
– A white screen appears
– There is no option to select and download multiple labels at once.
– We have to open each order and download the label from there.

What can we do?

I would say we have experienced these issues mostly in UK and US addresses where the address starts either with a number or in my assumption includes “road” or “avenue” word. So basically, with addresses that consist of three ‘elements’. It does not happen with ‘Street 123’, but it does happen with ‘ABC Street 123’

There were created, but: The CN23/CP71 documents show up in the DHL Gesch?ftskundenportal, but not in Woocommerce.

Is there a way we can see the documents in Woocommerce itself? (together with the shipping label).

Hi, can you help me with this issue? We actually have all products saved with a zolltarifnumber and country of origin. Is there anything else we can do?

Yes, I did.

Hi Shadi,

Thanks! We’ve tried it and it seems to work. At least, partially. The CN23/CP71 documents shows up in the DHL Gesch?ftskundenportal, but not in Woocommerce. Is there any way we can get this to work as well?

Hi,

Can I get an answer to my question please?

Thank you.

Hi,

I need help with this as well. Currently, we create labels for outside the EU in the Geschaeftskundeportal, but this is very annoying as it is very time consuming. Is there a way to create the customs declaration form (CN23 / CP71) with this plugin?

Hi, does anyone have an answer to my question?

Hi Shadi, I just had an update that everything is working again. This topic can be closed ??

Hi Shadi,

There was a conflict with Unyson, but that’s all fixed. There shouldn’t be a problem generating labels with that.

We didn’t recently add or update plugins or WordPress. The strange thing is, I don’t have any problems, nor does my developer, the only one is the shopmanager.