Hey Esmi:
but look here (bold):
https://ghozylab.com/support-policy/
SERVICE & SUPPORT POLICY
For pre-sale questions or you have other questions, please contact our Support Dept.
Support for Products by GhozyLab is available only through your account at ghozylab.com, which grants you access to a customer-only Contact Form (for Tech Support) where you can ask us technical questions. Our customer support representatives are available Monday through Friday; excluding all major holidays. Or, you can discuss problems/solutions with others in our public Community Forum available to all site owners (register free here).
