JPecsenyicki

I’m a little baffled here.

I don’t doubt what you say is true. But the same client has a similar website with a similar setup, and I see PAYPAL FEE on that other site’s order form, as well as PAYPAL PAYOUT (ie: PAID – PAYPAL FEE).

Why are PayPal fees appearing on the order forms of the one site, but not on the order forms of the other site? (Is one site using PayPal Standard and the other using PayPal Express, or something like that?)

No, I don’t see any fee amount for the order in ORDER NOTES.

ORDER NOTES has: PayPal Transaction ID, Set to PENDING for manual review, Changed from PENDING to HOLD, Payment successfully captured, Changed from HOLD to PROCESSING, PayPal Transaction ID, Changed from PROCESSING to COMPLETED.

Export worked fine for all other orders, but they were all processed with Stripe. (There was only one order processed with PayPal.)

Sorry for not checking back sooner.

I do not see any PayPal fee within the order made via PayPal (ie: WooCommerce > Orders > Order made via PayPal).

All that’s visible horizontally is: COST, TOTAL, and STATE TAX.

All that’s visible vertically under that is: ITEMS SUBTOTAL, STATE TAX, ORDER TOTAL, and PAID (via PayPal).

Hello, I asked the site owner to check, and “_ppcp_paypal_fees” did not appear for the one order that was paid with PayPal. The following are the only keys that he was able to extract for the order using phpMyAdmin:

_cart_discount_tax
_order_shipping
_order_shipping_tax
_order_tax
_order_total
_order_version
_prices_include_tax
_billing_address_index
_shipping_address_index
is_vat_exempt
_alg_wc_pif_local
_ppcp_paypal_order_id
_ppcp_paypal_intent
_ppcp_paypal_payment_mode
_transaction_id
_date_paid
_paid_date
_ppcp_paypal_captured

Additional information: If it helps, the site owner did mention that PayPal placed a hold on that particular order for about 20 days.

Thanks for your help with this.

All settings are now the same as previously, except there are no blocking rules now.

Before, the site had a very long list of Custom Patterns used as Blocking Rules. Some of these rules were over 3 years old.

As far as I can tell, the problem was either due to that, or the Settings file itself somehow became corrupted.

(As stated in the previous message, page load speed on mobile is now 2 – 4 seconds, which is acceptable given the hosting account being used.)

Hello Peter,

Thank you for getting back to me so quickly.

Did the following:

1) Changed maximum execution time in Wordfence settings from 30 to 20. No improvement.

2) Could not find PHP.INI file on server. Added max_execution_time=60 to .USER.INI file, instead. No improvement.

3) Checked WP-CONFIG.PHP file. Was already set to 256M in WP_MEMORY_LIMIT.

4) Did not contact web host regarding Litespeed or errors in background.

However, I did export my settings for Wordfence, then deleted the plugin (clicking the Delete All Tables etc option).

Reinstalling Wordfence from scratch seemed to fix the problem. The site had a 4 second load time upon doing this, which is a great improvement over the 40 – 50 second load time before.

Interestingly, when I imported my previous Wordfence settings, load times were terrible again on mobile.

Therefore, a clean reinstall was performed again. Speed on mobile is normal once more.

My plan is to slowly change the plugin settings back to what they were originally, until I find which setting slows mobile load time.

(If you want to close this ticket, that’s fine. Or, if you want to wait a few days until I narrow the cause down, that OK too.)

Tried deleting almost all the styles in the Child theme stylesheet (aside from the header and the @import url('../storefront/style.css'); line.

Was still told that the Child theme was broken.

Then deleted this Storefront Child theme, and copied the Storefront Child theme from my other working WordPress site into this site.

The error message was gone.

Finally, this site’s original styles were copied back into the now-working STYLE.CSS file, and the Child theme with original styles were restored.

(Am still uncertain as to how the Child theme got broken in the first place. But the problem has been resolved.)

Just received this automatic email today:

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, Storefront Child Theme URI:    https://www.woothemes.com/storefront Description:  Storefront Child Theme Author:       WooThemes Author URI:   https://www.woothemes.com Template:     storefront Version:      1.0.0 License:      GNU General Public License v2 or later License URI:  https://www.gnu.org/licenses/gpl-2.0.html Tags:         light, dark, two-columns, right-sidebar, responsive-layout, accessibility-ready Text Domain:  storefront-child.

Temporarily switched to the main Storefront Theme. Now see the Template dropdown.

However, I am not given the option of using the Child theme anymore. Will try to investigate later today.

Hi @abwaita,

The site owner suggested I delete the Cart page, then re-create it.

This solved the problem on the clone site.

The Cart page no longer automatically refreshes when the Quantity or Coupon fields are clicked.

The only hitch was that the Cart page couldn’t be re-created through Page > Create New. (A Cart created by that method doesn’t work with WooCommerce.)

Instead, it had to be created through WooCommerce > Status > Tools. Then the “Create Default WooCommerce Pages” button had to be clicked, which re-created any missing WooCommerce pages.

• This reply was modified 3 years, 6 months ago by JPecsenyicki.
• This reply was modified 3 years, 6 months ago by JPecsenyicki.

Hi @abwaita,

To my knowledge, no custom code has been added to the page. Is there a way to check for this in the administration panel?

At this point, I should also tell you that I am not designing the site. (Someone else is using the Elementor page builder plugin to do that.)

Could Elementor add custom code like this to pages? Even when Elementor has been deactivated?

Thanks for looking this over, @abwaita!

### WordPress Environment ###

WordPress address (URL): https://www.pawsoutfits.com
Site address (URL): https://www.pawsoutfits.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
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Log Directory Writable: ?
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WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
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PHP Version: 7.3.2
PHP Post Max Size: 20 MB
PHP Time Limit: 70
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

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page: 21
post: 2
product: 7
product_variation: 8
revision: 229
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Better Font Awesome: by Mickey Kay – 2.0.1
Contact Form 7: by Takayuki Miyoshi – 5.4
Duplicator: by Snap Creek – 1.4.0
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WP Author Slug: by Konstantin Obenland – 3
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### Inactive Plugins (24) ###

All in One SEO: by All in One SEO Team – 4.0.17
Autoptimize: by Frank Goossens (futtta) – 2.8.3
BestWebSoft's Like & Share: by BestWebSoft – 2.69
Classic Editor: by WordPress Contributors – 1.6
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Ruhani Rabin
Team Updraft – 3.1.8

WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2
WP Social Sharing: by Arjun Jain – 2.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
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Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #382 - /shop/
Cart: #77 - /cart/
Checkout: #78 - /checkout-2/
My account: #79 - /my-account/
Terms and conditions: ? Page visibility should be public

### Theme ###

Name: Astra
Version: 3.3.2 (update to version 3.4.0 is available)
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 65
Oldest: 2021-04-09 02:45:54 +0000
Newest: 2021-04-29 03:01:07 +0000

### Status report information ###

Generated at: 2021-04-29 16:35:23 +00:00

I did end up cloning the site as you suggested.

So we can do anything to the clone & it won’t harm anything important.

Hi @abwaita,

Thanks for your reply.

The site’s currently under development, so I think it’s OK to make live changes.

Anyways, I’ve deactivated all plugins (except WooCommerce) and activated the Twenty Twenty-One theme, but the Cart page still refreshes when the input boxes are clicked.

The same happens with the same plugin profile and the Storefront theme as well.

Joseph

It didn’t just happen once, though.

It happens every time I click “Live Traffic”. And it’s been happening for the past month.

I’m currently using All-In-One SEO Pack 4.0.12, Wordfence 7.4.14 and WordPress 5.6.

Thank you! I appreciate your help.