• When i insert a NextGEN gallery into a page, i am able to select the gallery and then click “save” This is a small gallery with just 4 images as I am still in the initial config stage. After hitting “save” the modal window goes white and the site is basically hosed. I did go through and “resize” all memory settings which report properly. Also confirmed I am running proper versions of mysql & php. When checking on the Gallery admin page, site an template passes all tests. In checking with support for my hosting service (Hands on Hosting) they said: “It’s not normal for a script to remain executing for longer than a fraction of a second, or at most, a few seconds (such as in the case of performing an intensive task). You can see above that you have processes running for longer than 2 minutes in some cases.” How can I resolve this. Site is https://www.mallorysummit.com.

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 5 replies - 1 through 5 (of 5 total)
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    Thread Starter tscmedlake

    (@tscmedlake)

    Appreciate your insights. I have been using Hands On Hosting for years without incident for small websites. They have generated the logs of the account in this particular instance and have worked with me to try to resolve. Further I have had NO issues with this site until i installed the NextGEN plugin. There is clearly some sort of config issue or bug as just uploading 4 small photos is taking 2 minutes and fully consumes all of the server resources.

    Thread Starter tscmedlake

    (@tscmedlake)

    Further info after some testing. Just to be sure I uninstalled, deleted and reinstalled NextGEN Gallery along with any previously created galleries/ photos. I also went on to the server and cleaned up any remnants I could find. I then reinstalled NextGEN gallery and created a new gallery. All of my system configs conform to NextGEN gallery recommendations. At present I have no issues with creating galleries/albums or even inserting a gallery into a page and saving the gallery post to the page. My issue occurs when I go to PUBLISH the page back to WordPress. This causes the system hang which ultimately results in a server timeout being exceeded. All that being said, when the server comes back on line, the page and gallery are created.

    Appreciate any further recommendations regarding what could be causing this excessive activity on the server when the page is being published back to WordPress.

    Just out of curiosity, instead of letting it hang, have you tried to just give it a few moments, then refresh the page to see if it created?

    I also work with SMF forums, and we had an issue like this with posting on a test site. After we refreshed, it was there, and it stopped the system hang.

    Thread Starter tscmedlake

    (@tscmedlake)

    Thanks for the suggestion. I just tried that and it doesn’t help. I just changed the Layout (no other changes to the page) System hung. After a minute I tried to reload the page but it is still hung. The issue is definitely occurring as a result of ANY page update back to WordPress where the NextGEN gallery is included. It DOES NOT occur on any other type of page.

Viewing 5 replies - 1 through 5 (of 5 total)
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