Jeremy Pry

@authentico I’m still willing to look into the issue you had with the plugin. Are you able to provide any of the information I requested in my previous reply?

@authentico Thanks for the confirmation and additional info. Would you mind going to Dashboard > Tools > Site Health > Info, click the “Copy site info to clipboard” button, and then paste that into a response here? That will give me some additional information to determine where the issue may be.

an AWS Lightsail instance using Ubuntu 22.04 with latest Apache and PHP 8.2.10

Do you know the method that is used to specify that the site is staging vs. production? I originally wrote this plugin with the intent for it to be used on WP Engine hosting, but I would definitely like for it to work on other environments too.

Hi @authentico, thanks for letting me know about the issue. Just to confirm, is this the other plugin you’re referring to?

https://www.ads-software.com/plugins/post-smtp/

I can take a look to see where the incompatibility might be.

Could you also let me know what hosting provider you’re using with a a staging site?

Thanks,
Jeremy

Hi @rhand, do you have specific instructions on how to reproduce the issue?

Error refers to

// Hide products from non-active languages.
if ( ! isset( $settings[ $product_lang ] ) ) {
    return true;
}

so it seems an array is given and not a variable.

It may be an array, but looking at the logic in that method, it’s possible that it is a different (but equally invalid) value. Knowing more details about how to trigger that error would be helpful in fixing it for all cases.

@aminogfx Did you definitely upgrade to version 3.0.1? The line referenced in your error message is how it appeared in 3.0.0, but version 3.0.1 changed the code for that line to the correct path. You can see that version 3.0.1 has updated the code: https://plugins.trac.www.ads-software.com/browser/facebook-for-woocommerce/tags/3.0.1/includes/fbinfobanner.php#L14.

If so, can you share what page you were trying to view when you see the error?

@biba1403 Please upgrade to the latest version of the plugin: 1.0.12

Hi @elcagou,

I’m sorry about the error you’re seeing. The cause of this has been identified and it should be resolved with the next release.

@kawahbuku It would be best to start a new thread, so that each thread can be focused on a single issue.

@kawahbuku Great, I’m glad it’s working now!

The first option is working. I think maybe because the new navigation on WooCommerce made certain extensions hides.

The new navigation in WooCommerce is entirely powered by JavaScript, and it is disconnected from the regular WordPress menu system. So any extensions (like the TikTok one) that register their menu using the WordPress system won’t get picked up in the new WooCommerce navigation. Turning off the new WooCommerce navigation changes it back to the regular WordPress system again.

@kawahbuku If you go to WooCommerce > Settings > Advanced > Features, do you have the “Navigation” option enabled? If so, could you please un-check that box and save the changes?

If that doesn’t help, could you try going to WooCommerce > Status > Logs, and then in the log drop-down look for anything with “TikTok” in the name?

Hi @keuls,

Thank you for reporting this issue to us, and I’m sorry about the error you’re seeing. I’ve opened an issue for this to be addressed on GitHub. It appears that something is causing the feed registration to fail, and the code isn’t properly handling that failure.

There are a few reasons the feed registration might fail, and to resolve that portion of the issue we’ll need some more information. To get that information, we’ll need the latest error logs from your site. Here’s what you can do to get those:

1. Go to Marketing > Pinterest > Settings in your WordPress dashboard.
2. In the “Advanced” section, ensure that the box labeled “Enable Debug Logging” is checked.
3. Save the settings if necessary.
4. Wait for the feed generation to be attempted again. It’s scheduled to try to register the feed about every 10 minutes
5. In your dashboard, go to WooCommerce > Status > Logs. In the log selector drop-down, copy the contents of the most recent logs that start with both pinterest-for-woocommerce and interest-for-woocommerce-product-sync.

Once we have the information from the logs, we can give you better guidance on next steps from here.

Hi @regedy1,

I’m sorry to hear about the issues you’re experiencing. I dropped a reply on your support thread. We think we’ve identified the cause of the issue you were seeing, and we’re working on a fix for it.

Hi @regedy1,

I’m sorry that there wasn’t a reply sooner. Thank you for bringing this to our attention. Can you confirm whether any XML file at all has been generated in the wp-content/uploads/ directory with pinterest-for-woocommerce in the file name? That will help us distinguish if it’s the same problem mentioned by @weibin0227 or not.

@weibin0227 Thanks for the additional information about the truncated file output. We think we’ve identified the cause of what you’re seeing, and we’re tracking the bug here: https://github.com/woocommerce/pinterest-for-woocommerce/issues/448

@zla520

After deleting the plug-in related parameters in the database and reinstalling it, the error still occurs.

How did you delete items from the database? Did you delete things directly, or did you use another method?

To ensure that all settings are properly deleted, you would need to add the following to your wp-config.php file:

define( 'WC_GLA_REMOVE_ALL_DATA', true );

You then need to deactivate and uninstall the plugin, and all of the settings should be deleted.

Could you try this whole procedure one more time?

If the errors still occur, could you provide the most recent logs for Google Listings & Ads? You can find the logs by going to Dashboard > WooCommerce > Status > Logs, and then selecting the most recent log that starts with google-listing-and-ads. Hopefully the contents of that file can shed some light on what is causing those errors.

Hi @lavadesign

The page permissions are quite specific, and it sounds like you may not have quite the right configuration yet. Could you please try the following:

• Navigate to the Facebook Business Settings – Pages area
• Select the page in question
• Go to the People tab for that page and ensure your name is listed there with the “Manage Page” toggle enabled
• Check if the steps in this article help gain the correct access: https://www.facebook.com/business/help/183277585892925?id=420299598837059

If these steps don’t resolve the issue, I recommend reaching out directly to Facebook via the Facebook Merchant Support page for assistance with this.