jquindlen

Apologies about the confusion. Anyone who purchased wpStoreCart PRO gets the IDB Ultimate WordPress Bundle for free and that includes access to the new premium only support forums.

For IDB Ecommerce PRO purchases, all support is done here:
https://indiedevbundle.com/forums/forum/ultimate-wordpress-bundle/idb-ecommerce/

I’ll just need to setup an account for you. Use the contact form here:
https://indiedevbundle.com/contact/

and let me know the email address and username that want to have and I’ll get the account setup so you can download your order.

These forums here on www.ads-software.com are meant strictly for the open source version posted here, so part of the rebranding effort was a way for me to centralize support for my various premium products.

Thanks again!

Not currently, but the department system has been redone from the ground floor for the upcoming version 5, which will work as you describe above.

Are you an administrator?

No, none that I know of.

On the front end, you see what any user would see, which would be only your tickets.

If you are looking in the admin panel at wp-admin > Support Tickets > Support Tickets > you should see tickets from everyone if you’re an Administrator.

So are you saying you cannot see them in the wp-admin Support Tickets admin panel, only your own tickets?

Are you running the latest version of wpsc Support Tickets 4.9.24? Linux based web hosting with PHP 5.3 or above?

What plugins are you running that you cannot disable momentarily? I’ve been developing WordPress plugins and themes for over 7 years and have run into many plugin conflicts. You may be able to locate a plugin conflict by analyzing server logs. You may also find javascript conflicts through Firebug or another web developer console. This can also help if there’s a problem with http headers, response codes, POST/GET data, etc.

Other than that, the easiest way to cross off a plugin incompatibility is to momentarily disable all plugins except for wpsc Support Ticket, then submit a ticket from a regular user account, and check the admin panel to see if it’s there. If it’s not there still, you can bulk reactivate all your plugins because it is not a plugin conflict. If it is there, then one of your plugins is conflicting with wpsc Support Tickets. You then reactivate a plugin, submit a new regular user ticket and check the admin panel to see if it made it through. Continue until activating a plugin causing the regular user’s ticket to not post correctly. That means you’ve found the conflicting plugin.

Let me know if any of that helped resolved your issue. If not, can you post a URL to your site so I can check it out. Thank you!

MJ,

Thank you for your support and sorry to hear you encountered an issue. I’ll be happy to resolve it for you.

First off, are you running the latest version of wpsc Support Tickets 4.9.24? If not, I recommend upgrading immediately.

The next thing to ascertain is: does your user with the Shop Manager Role now have a different Role, such as Support Ticket Manager? I’m sure you already know, but for the benefit of anyone who might read this later, let’s go to wp-admin > Users > All Users > and then search or find the user you’re looking for. When you do locate the user, click on Edit. Now find where it says “Role” and see if it is still “Shop Manager”, if it does not, change it back to “Shop Manager” and see if it fixes the problem.

Either way, by default, only Administrators can admin both WooCommerce and wpsc Support Tickets. Other users with non-default Roles such as “Shop Manager” can easily be added to wpsc Support Tickets. If you want those with the “Shop Manager” Role to be able to also admin wpsc Support Tickets, then all they need is the manage_wpsct_support_tickets capability added to the shop_manager role. You can easily accomplish this through a number of plugins. My favorite is:
https://www.ads-software.com/plugins/user-role-editor/

After activating you visit wp-admin > Users > User Role Editor >

Then select “Shop Manager” from the “Select Role and change its capabilities:” drop down list near the top.

Next, scroll down to “Custom capabilities:” and check the box for “manage_wpsct_support_tickets”

Then click the Update button to save your changes. This should now allow those with the “Shop Manager” Role to now have the proper capability to also manage support tickets.

Let me know if any of those suggestions resolve your issue. If not, let me know what you did experience and any other potentially useful information you can think of. I’m sure that if the above didn’t solve the problem, it shouldn’t be difficult to track down.

Regarding my support system, I did not see anything regarding these issues in my email. My apologies. Thanks again. Talk to you soon.

Jeff

Thanks for your purchase. Unfortunately www.ads-software.com rules forbid us from discussing the PRO version here.

With that said, any files I send are sent to your primary PayPal email address, which is set inside of PayPal. Since there are attachments this may mean that it ends up in your spam box. If you still have issues locating your order follow my profile here to contact me directly and I can send the files wherever you need them to be.

Good advice Travis, thank you!

Chris,

Currently not very feasible, but technically not impossible. In version 5 of wpsc Support Tickets you will be able to open tickets via email. I have a different plugin that I am developing for bug tracking.

If you’re developing a mobile app, you could have the button open a WebView to your support ticket page. Using a little javascript and GET data you could auto populate the ticket form field with info you’re talking about. I can help step you through this process if I’m not making sense or if you would like more concrete coding examples. Let me know!

Thank you Travis! It’s nice to get honest feedback that still makes me feel like my work is appreciated.

Hmm, apparently the fix is to deactivate wpsc Support Tickets, go into bbPress settings at wp-admin > Settings > Forums > and then uncheck the “Automatically give registered visitors the XXXX forum role” and save your settings. Once you’ve saved the settings, now just recheck the “Automatically give registered visitors the XXXX forum role” and save. Now reactivate wpsc Support Tickets and it should work perfectly with bbPress.

Here was the changelog entry for the last time I fixed it, in 4.7.24:

= 4.7.24 =
* Fixed: Sigh. bbPress stopped working again, so I had to make all wpsc Support Ticket admins full bbPress admins to fix it

Alright, just reactivated bbPress on one of my test sites. I’ve had issues with it doing this before, and then I patch it, and then somehow bbPress makes some changes and the issue appears anew. It’s very frustrating, and I still don’t know exactly why it keeps happening. Sigh. I’m working on patching the bbPress issue right now, should be fixed again in wpsc Support Tickets 4.9.24.

Guest posting works fine for me on my tests, so there would have to be some other factors, like conflicting plugins or restrictive session settings on the server that contributed to your issue. If you’re willing to work with me, I’m sure I can get guest posting working on your environment.

Just thought I’d update this after a brief investigation into your issues. Thanks.

Glad to hear! If you haven’t taken the time to do so yet, I always appreciate an honest review if you can spare a moment. Thanks again for bringing this to my attention and for choosing wpsc Support Tickets. Let me know if there’s anything else I can do for you!

Thanks for the feedback and sorry to hear that you had a few serious issue. I want to let you know that I never got an email regarding your guest posting issues, nor regarding these bbPress issues, but if you look on the support forum here you’ll see that I respond to just about every support request here and I would’ve been (and still am) happy to help. I’d prefer a chance to fix your problems so that at the very least no one else experiences them, but also to avoid this damaging 1 star rating that broadly summarizes years worth of hard work as terrible. Anyway, thanks again. I hope to be able to help you, but if not, best of luck in your search. ~ Jeff

For sure. I’ll probably bring this into the free version at some time, but what you request is already inside the PRO version if you want it now. Thank you.