JR1987

We try our best to deliver free and useful contact and customer acquisition tools for our users on WordPress. I understand that you’re only looking for only a simple contact form, and there are solutions out there, notably ContactForm7. However, we offer a more integrated contact form and contact management solution geared towards businesses.

About a month ago, you left the same bad review on our plugin. We addressed it as follows:

“Thanks for the feedback. However, I think the issue is primarily with expectations. The ContactUs.com contact form is part of our overall product suite, and that’s why we connect to an admin panel in a new window.
If you wanted to control everything within a self-contained plugin, that’s great. You could have with the Contact Form by ContactUs.com plugin, although you wouldn’t have had the full breadth of customization options. Most of our users don’t mind having one-click access to a considerably more powerful and customizable admin panel at ContactUs.com. I understand that you had expectations of having everything contained within the plugin. There are also lots of plugins that are extensions of a broader application. We are in that bucket. Sorry we weren’t the right solution for you.”

As per support forum best practices, if you have any questions or would like to follow up on this, please do so on the original thread. https://www.ads-software.com/support/topic/uninstalled-2
Kind Regards,
ContactUs.com Support Team

Thanks for the feedback. However, I think the issue is primarily with expectations. The ContactUs.com contact form is part of our overall product suite, and that’s why we connect to an admin panel in a new window.

If you wanted to control everything within a self-contained plugin, that’s great. You could have with the Contact Form by ContactUs.com plugin, although you wouldn’t have had the full breadth of customization options. Most of our users don’t mind having one-click access to a considerably more powerful and customizable admin panel at ContactUs.com. I understand that you had expectations of having everything contained within the plugin. There are also lots of plugins that are extensions of a broader application. We are in that bucket. Sorry we weren’t the right solution for you.

Hi there

This is JJ from support team. I’m glad you downloaded our Chat feature. Let me tell you we’re working on an update that will include this option. I would suggest you to stay tuned for our newsletter.

If you have additional questions, let me know.

Best!

Hi Vitalichka

Are you still having this issue? If so, have you tried submitting the form on a different browser? I would suggest clearing cookies and reloading the page. I made a test again and it worked.

Let me know how that goes.

Hi there Vitaliy

This is JJ from Support team. I went to American Freight Trucking website and I did a test submission; let me tell you that the form seems to be working properly. It did allow me to submit the information successfully. See this image for reference: https://screencast.com/t/FQOAYKHdDEOi

Perhaps the issue was on the CAPTCHA submission?

Please double check, and let me know if you need additional assistance.

We provide a number of features as part of the ContactUs.com web app that go beyond a simple contact form. These include form customization, tracking, stats, 3rd party software integrations, advanced triggers, and submission notifications. We’re sorry you felt the need to give a negative review, even though we made it clear in the description that this form is tied to the full-feature service. We have thousands of users who understand this. If all you are looking for is a simple contact form, there are other solutions out there. ContactUs.com is geared towards business accounts who want and need more tracking, integration and customization options, and offers a full-suite of free features to them.

Hi PapaSound, we feel badly that you had a difficult time getting the plugin to work, but I don’t think your statement reflects all users. We have thousands of users who have downloaded the plugin, created ContactUs.com accounts and seamlessly integrate MailChimp, all without any issues. If you need any support, we gladly offer online support at help.contactus.com. We’d love to hear from you and show you how to get this plugin working for you. All the best, ContactUs.com.

Hi everyone

I apologize for this inconvenience. I will need to escalate this to developing team again, to check out what’s causing this. I’ll post follow ups once I hear from them. It would be great if you could submit a support ticket as well. You can do that on help.contactus.com

Best.

If you have follow up questions, you can always submit a support ticket here too help.contactus.com

Hi there Kalyan

I apologize for this inconvenience. I see this was submitted a few days ago, so I wanted to check if you continue having this issue? Let me know because I would need to ask developing team for the cause of this.

Let me know.

Best.

JJ.

Hi there Foresme

I apologize for the delayed response on this. Let me ask what version of the plugin are you using? because it had a recent update so I need to make sure you are using the latest version of it. Please let me know to continue helping you out.

Best.

ContactUs.com Support Team

Hey PAVmarketing

I apologize. This issue is something that still needs input from developing department.

I wanted to share this section of our help desk though:

https://contactuscom.zendesk.com/hc/en-us/sections/200228833-Constant-Contact-Plugin-by-ContactUs-com

I would highly suggest you checking it out, in case you may have missed a step in the plugin’s configuration.

I will follow up when I get an answer.

Best.

JJ

Hi there,

We’re looking into this, and will come back to you once we have an answer from developing.

Very best.

Hi there Vinny

Can you share a screenshot of this duplicate settings message please? this with the objective of sharing it with developing and take a look at what may be causing it.

Thanks

Hi there lima2001

you know this issue is being checked by developing team now, I’d appreciate if you could give it one more try, and let us know if you are able to advance; either way whenever I get news from developing I will let you know.

Very best.