jrothra

@wpfleek,

I hear what you are saying. However, the problems have gotten worse and I do not feel I am getting any support as a paid customer from the support staff. I paid for the Pro package, yet both of my sites say the license has expired (I have cleared all caches). I have proof of payment, yet OceanWP claims the payment was not made. I click on the “renew” link in my site and it says I’m not authorized to access the site to renew.

It seems I’m not getting the support I’m paying for, nor am I getting the product I paid for. Now you say I can’t get help here, either.

This is unacceptable.

I don’t understand your review. You call it “garbage” but give it a top rating (5 stars). Is garbage or top-tier?

@collizo4sky Wow. Quite blunt and rude. I may look for a different plugin if that’s how you speak to your users.

• This reply was modified 3 years, 1 month ago by jrothra.
• This reply was modified 3 years, 1 month ago by jrothra.

Ibrahim,

I use the free version, and the tickets appear to be for premium customers (hence the “Purchase License key” field). Thus, why I asked here.

UPDATE

I reached out to Amazon and received a quick response:

The Native Shopping Ads (NSA) UK beta has been paused on March 15, hence your ad code for NSA will no longer render ads from Amazon on your website for visitors located in the UK (or other EU countries). This includes NSA ads created under the US Associates Program, and under the limited UK NSA beta launch.

However, I’m in the USA (no VPN being used) on a my own WiFi provided by a US provider, looking at a US site hosted by a US company and hosted on a server in the US. Thus, the “located in the UK (or other EU countries)” is irrelevant. I’m not in Europe (unless world geopolitical boundaries changed recently).

I am not sure where you made the test with disabling plugins, however if it was on the site where the break tags where present then those break tags still would have broken the JS

I tested it on the live site (linked to on this thread) and on a staging site — the results were the same either way. There are no break tags in the live site.

Do you have a plugin that perhaps enforces strong passwords such as WordFence or else?

Not that I’m aware of. But again, with all plugins disabled, the ad still does not show.

So if there is an error such as mentioned

When I visit the live site and look at the post I reference, I don’t get any script errors, only a jquery issue, but jquery and javascript are different.

Here’s what I get:

JQMIGRATE: Migrate is installed, version 3.3.2
?v=2.0:16 WebSocket connection to 'wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data' failed: 
w @ ?v=2.0:16
C @ ?v=2.0:16
D @ ?v=2.0:16

Reanalysing this today I saw that there are some display:none CSS rules on the amzn-native-ad-0 DIV ID which I am not sure if they are related,

Turns out they are related. Whenever I tried to remove it while in Chrome Dev Tools, something forced display: none; to that area. I had to add the following to make the ad appear (though no products show up):

div#amzn-native-ad-0 {
    display: revert !important;
}

the ASINs you use are somehow invalid. I am not sure why, since the single ASINs you use seem to belong to valid Amazon Products,

I tried changing out the ASINs as well, but nothing showed. Finally, I created a whole new ad using Amazon’s ad creation device and added products their system found (prominent Christian authors, too). Yet, the ad framework (the border around products, search bar) showed up because I’m forcing it to, but the products themselves were not there. Here are screen shots of the process:

New Ad Creation: https://www.dropbox.com/s/p7z1lnss2alamo6/20210522-New%20Amazon%20Script%201.png?dl=0
New Ad Code Added to Live Site: https://www.dropbox.com/s/yzfoeneid7z7la2/20210522-New%20Amazon%20Script%202.png?dl=0
New Ad Results: https://www.dropbox.com/s/zlw4lijm0xbghix/20210522-New%20Amazon%20Script%203.png?dl=0

CONCLUSION

With your help (which I do greatly appreciate — thank you!), I think this is what’s happening:

The ASINs are not working properly for some reason even though they are valid ASINs. This, I believe has been shown in your local test and on my site. It seems that when Amazon’s system detects no products being displayed, it forces the ad to be hidden so as not to have the appearance of a “broken” ad. Thus, I’ll need to try reaching out to Amazon (wish me luck) to ask about it, or maybe post somewhere on this support system in case someone else has had a similar issue.

• This reply was modified 3 years, 6 months ago by jrothra.
• This reply was modified 3 years, 6 months ago by jrothra.

@christian1983

I deserve a double face palm for this. Yeah, that was the solution.

Some problems:

The still think the break tags will most definitely break Javascript

Except I’ve shown that on the live site, there are no break tags. So, that’s a non-issue.

It could be worth removing that code (by disabling the plugin)

I’m not sure what plugin it is, but I’ve also shown that the problem exists even when no plugins are used. Also, I tried deactivating/reactivating one plugin at a time and it made no difference.

Worth noting: I’m not a coder, and I don’t read/understand JavaScript code very well. I just add the script Amazon gives me into the page via Elementor, something I’ve done for a long time. It worked until recently.

Follow up —

Out of curiosity, I looked at the code used on the live site and noticed it has no <br /> in it. So, I don’t think it’s a broken code, but something in WordPress that’s blocking it.

Screen Shot of Live Code: https://www.dropbox.com/s/8aydf05lc1x1he0/20210521-Ad%20Missing%20Code%20Live.png?dl=0

@bedas

I’ve been able to show that it’s not the <br /> breaking the script. When I view the code as displayed on my live site, there are no line breaks in the code.

Screen Shot of Code Used: https://www.dropbox.com/s/wpfqzbhnktnit9k/20210521-Ad%20Missing%20Code.png?dl=0

Yet, the ad does not display.

Screen Shot of Missing Ad: https://www.dropbox.com/s/jtafo7jggaxxpra/20210521-Ad%20Missing%20Display.png?dl=0

As I said in the original post, I tried to eliminate any theme/plugin issues, taking the site all the way down to bare bones: WordPress and Twenty Twenty-One theme with no plugins active.

Nothing changed — the ad never displays.

• This reply was modified 3 years, 6 months ago by jrothra.
• This reply was modified 3 years, 6 months ago by jrothra.

@bedas Thank you for the reply. Odd that the script would suddenly be broken by <br /> tags. This is the script Amazon provides and it’s worked until recently: the ads were there using that code, but no longer there without changing the code.

Also, the page is built using Elementor, not Gutenberg, and the script is added using their widget specific for adding custom code. The ad doesn’t display using Elementor or not using Elementor, so it’s not an Elementor issue.

Why would line break tags not break the code then, suddenly, without changing the script code, all of the sudden break the code?

Sorry, been very busy.

I tried changing themes, deactivating plugins. Turns out the problem is with my theme, OceanWP. I’ve reached out to them.

@masterebizs I’m sorry, but could you put that in English?

Abid,

Yes, I understand it’s now the weekend, though I originally posted this on Thursday. As you recommended, I did submit a trouble ticket at the provided URL. Hoping you can find a solution.

• This reply was modified 3 years, 9 months ago by jrothra.

I updated to version 4.4.1 today and it made no difference. The problem persists. If I can’t adjust the colors without manually adding CSS (making Elementor’s features meaningless), then I’ll have to stop using this and find an alternative.