jsagabulala

Hello @corrinarusso ,

Thank you so much for your response. I already tried to deactivate the Wordfence plugin and update WordPress, but still doesn’t work.

Here is the screenshot: https://drive.google.com/file/d/1pCYYfJg6bNGZH7w8PERHosIvZTV4jgyW/view?usp=sharing

Please let me know, is there a way to solve this?

Thank you!

Cheers,
Jun Carl

Hello @ihereira,

I already deactivated all the plugins but still, installation failed. Here’s the screenshot: https://drive.google.com/file/d/1bBZinMkqMwXGKlFkRjsWLdGLFZO80Sir/view?usp=sharing

Could you see the reason for the issue, please?

We want it to be resolved

Thank you!

Hello @judagutor,

WordPress cannot update the plugins, which is I don’t know the reason why?

Here is the link: https://drive.google.com/file/d/1HSlf0hnVpSV5uoP6jkbYCZgbcJ8O9jnb/view?usp=sharing

Thanks!

Hello Juan,

Thank you so much for your response. Here are the System Staus of my Woocommerce.

### WordPress Environment ###

WordPress address (URL): https://www.hopscotchshoeboutique.co.uk
Site address (URL): https://www.hopscotchshoeboutique.co.uk
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ? To allow logging
make /home/templei1/public_html/hopscotchshoeboutique.co.uk/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR.

WP Version: ? 5.8.2 – There is a newer version of WordPress available (5.8.3)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 32 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.79.1
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.32-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wpkg_
Total Database Size: 276.73MB
Database Data Size: 214.55MB
Database Index Size: 62.18MB
wpkg_woocommerce_sessions: Data: 0.32MB + Index: 0.01MB + Engine MyISAM
wpkg_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_order_items: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wpkg_woocommerce_order_itemmeta: Data: 0.38MB + Index: 0.28MB + Engine MyISAM
wpkg_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_actionscheduler_actions: Data: 88.86MB + Index: 20.89MB + Engine MyISAM
wpkg_actionscheduler_claims: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpkg_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkg_actionscheduler_logs: Data: 75.88MB + Index: 27.78MB + Engine MyISAM
wpkg_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_berocket_termmeta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpkg_braapf_product_stock_status_parent: Data: 0.06MB + Index: 0.11MB + Engine MyISAM
wpkg_braapf_product_variation_attributes: Data: 0.18MB + Index: 0.35MB + Engine MyISAM
wpkg_braapf_term_taxonomy_hierarchical: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpkg_braapf_variation_attributes: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpkg_cff_facebook_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_cff_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_cff_feed_caches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_cff_sources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_comments: Data: 0.15MB + Index: 0.09MB + Engine MyISAM
wpkg_giftvouchers_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_giftvouchers_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_giftvouchers_setting: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_giftvouchers_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_nextend2_image_storage: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpkg_nextend2_section_storage: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpkg_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpkg_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_nextend2_smartslider3_slides: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpkg_options: Data: 8.07MB + Index: 1.06MB + Engine MyISAM
wpkg_pimwick_gift_card: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_pimwick_gift_card_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_postmeta: Data: 17.23MB + Index: 6.81MB + Engine MyISAM
wpkg_posts: Data: 13.03MB + Index: 1.22MB + Engine MyISAM
wpkg_sbi_instagram_feeds_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpkg_sbi_instagram_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_sbi_instagram_posts: Data: 0.19MB + Index: 0.00MB + Engine MyISAM
wpkg_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_strong_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_termmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpkg_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wpkg_term_relationships: Data: 0.18MB + Index: 0.41MB + Engine MyISAM
wpkg_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpkg_usermeta: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
wpkg_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpkg_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpkg_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpkg_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkg_wc_customer_lookup: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpkg_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wc_order_product_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wpkg_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wpkg_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wc_product_meta_lookup: Data: 0.47MB + Index: 0.81MB + Engine MyISAM
wpkg_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkg_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wfconfig: Data: 2.21MB + Index: 0.02MB + Engine MyISAM
wpkg_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wffilemods: Data: 2.68MB + Index: 0.55MB + Engine MyISAM
wpkg_wfhits: Data: 0.14MB + Index: 0.02MB + Engine MyISAM
wpkg_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wfissues: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpkg_wfknownfilelist: Data: 1.41MB + Index: 0.17MB + Engine MyISAM
wpkg_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpkg_wflogins: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
wpkg_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkg_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkg_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpkg_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wfstatus: Data: 0.22MB + Index: 0.06MB + Engine MyISAM
wpkg_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkg_yoast_indexable: Data: 1.88MB + Index: 0.61MB + Engine MyISAM
wpkg_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.33MB + Engine MyISAM
wpkg_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkg_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpkg_yoast_seo_links: Data: 0.10MB + Index: 0.04MB + Engine MyISAM

### Post Type Counts ###

attachment: 3544
br_filters_group: 1
br_product_filter: 5
clients: 5
custom_css: 1
edge: 4
employees: 6
gift_card: 7
mc4wp-form: 1
mkhb_header: 1
nav_menu_item: 237
oembed_cache: 1
page: 39
portfolio: 1
post: 5
product: 474
product_variation: 3624
revision: 1337
sa_slider: 7
shop_coupon: 6
shop_order: 436
shop_order_refund: 116
size-chart: 4
slick_slider: 14
sp_responsiveslider: 2
testimonial: 2
woo_discount: 2
woo_discount_cart: 1
wpcf7_contact_form: 2
wpgv_voucher_product: 1
wpm-testimonial: 19
yith-wcpsc-wc-chart: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

All-in-One WP Migration: by ServMask – 7.40
Artbees Themes Captcha: by Jose Rodriguez – 1.0
Classic Editor: by WordPress Contributors – 1.6
Honeypot for Contact Form 7: by Nocean – 2.0.5
Contact Form 7: by Takayuki Miyoshi – 5.4
Smash Balloon Custom Facebook Feed: by Smash Balloon – 4.0.4
Duplicate Page: by mndpsingh287 – 4.4
Facebook for WooCommerce: by Facebook – 2.6.7
GA Google Analytics: by Jeff Starr – 20210211
Smash Balloon Instagram Feed: by Smash Balloon – 2.9
WPBakery Page Builder (Modified Version): by Michael M – WPBakery.com – 5.5.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
Page scroll to id: by malihu – 1.7.3
Really Simple SSL: by Really Simple Plugins – 4.0.13
Slide Anything – Responsive Content / HTML Slider and Carousel: by Simon Edge – 2.3.34
Smart Slider 3: by Nextend – 3.4.1.17
Strong Testimonials: by WPChill – 2.51.3
Product Size Charts Plugin for WooCommerce: by theDotstore – 2.0.9
Woo Discount Rules: by Flycart – 2.3.5
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.12

Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.3
WooCommerce Product Categories Selection: by PluginForage.com – 2.0
WooCommerce: by Automattic – 5.1.0 (update to version 6.1.0 is available)
Wordfence Security: by Wordfence – 7.5.7
Yoast SEO: by Team Yoast – 16.0.2
WP Fastest Cache: by Emre Vona – 0.9.1.6
WP Slick Slider and Image Carousel: by WP Online Support – 1.2.5
YITH WooCommerce Gift Cards: by YITH – 2.0.12

### Inactive Plugins (1) ###

BBQ Firewall: by Jeff Starr – 20210211

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

WordPress Attack Protection: by Kevin Suen – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #19 – /shop/
Cart: #56 – /cart/
Checkout: #57 – /checkout/
My account: #58 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Jupiter Child Theme
Version: (update to version 0 is available)
Author URL:
Child Theme: ?
Parent Theme Name: Jupiter
Parent Theme Version: 6.1.5
Parent Theme Author URL: https://themeforest.net/user/artbees
WooCommerce Support: ?

### Templates ###

Overrides: jupiter/framework/admin/customizer/woocommerce/templates/cart/cart.php
jupiter/framework/admin/customizer/woocommerce/templates/cart/proceed-to-checkout-button.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/form-shipping.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/review-order.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/terms.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/thankyou.php
jupiter/framework/admin/customizer/woocommerce/templates/global/quantity-input.php
jupiter/framework/admin/customizer/woocommerce/templates/loop/add-to-cart.php
jupiter/framework/admin/customizer/woocommerce/templates/order/order-details-item.php

### Action Scheduler ###

Complete: 994
Oldest: 2021-12-14 11:39:26 +0000
Newest: 2022-01-14 10:56:04 +0000

Failed: 236,636
Oldest: 2020-09-13 00:41:23 +0000
Newest: 2022-01-14 09:43:40 +0000

Pending: 1
Oldest: 2022-01-15 01:17:57 +0000
Newest: 2022-01-15 01:17:57 +0000

### Status report information ###

Generated at: 2022-01-14 11:24:07 +00:00
`

Do you know how to upload or remove the image in the CSS code?

Hello Steven,

How may I able to install this via cpanel?

Could you show me how?

Thank you!

Hello Vlad,

I believe that they have the same functions to css. Could you give me what css to make it fit in the screen? I would be glad if you do so.

Thank you,
Jun Carl

Hello Michael,

I didn’t see the visual content composer plugin in the list. How can I get support?

If you have other ways, please help.

Thanks,
Jun Carl

Hello Rohan,

Everything in the page/pages are cannot be edited. I’m using visual content composer to add and build the sections. However, I keep having blank codes. Do you know how to fix it?

I send a loom video to explain in details. Here is the link: https://www.loom.com/share/a0e8e56d3b614a79b8965d17a8280017

Please if anyone knows, I need to fix this. ASAP

Cheers,
Jun Carl

Thank you very much for the help Vlad! It works!

Can you permanently remove this 2 from the top? -I can still click the hidden icons.

I mean I want to remove the Google plus icon in the top, not the Mail icon. Sorry for the confusion

Hello Vlad,

Thank you for the help, but I can sill see the gmail icon on the top. Anyways, I want this 2 social icons to be removed in the top header.

Could you do that?

Thank you.

Hello,

Can you give me a CSS code for hiding only the twitter and gmail social icons?

Thank you for the help.

Alright. Thank you Steven