jsnbrn

“Did you try my suggestion of looking up one of those “invalid customer ID’s” in your Braintree account? That’s an important step.”

I did. Not found.

“That’s because the plugin is mapping the value from your old plugin that’s stored in the usermeta table. You would need to delete the entries in the usermeta table.”

Would this have to be done one at a time per customer?

“If it’s possible for your business, my recommendation would be to just switch to our Stripe plugin instead of continuing with Braintree. We can assist with any migration work that needs to be performed.”

What about active subscriptions? That’s why we wanted to try a different braintree plugin.

So, using that customer as an example, when I go to her profile, that customer ID is prefilled in the Production Vault ID field. The instructions say “If you want to remove the user’s vault ID, delete it and click <b>Update Profile</b>. <p>If you change the vault ID, the payment methods for the new ID will be imported automatically.</p>” When I delete and click update profile, it is immediately back displaying in the field again.

[customerId] => 5861939223

“That would indicate you have invalid Braintree customer ID’s saved in the usermeta table.” What is the fix? More context I should have included…. We were using the “official” braintree plugin from woocommerce. Then, the use this one, we had to switch from a Braintree by Paypal account to a Braintree Direct account to get API access.

1. The order note, interestingly, only say in the backend the same thing displayed on the frontend for the customer: “Error processing payment. Reason: Customer ID is invalid.” They are not showing up in Braintree’s website under unsuccessful payments.
2. This is for Credit Card payments.

I turned off CVV while troubleshooting. This issue was occurring before.

Two things… First, thank you for clearing up my incorrect assumption. I’m glad to hear that I don’t have to fear messing up my existing subscriptions. Second, this is the fastest support I’ve received in 10+ years of WordPress experience. Thank you.

I am also having this problem. Was a solution ever discovered?

… I deactivated ALL plugins but Woocommerce and still got the white screen.