jtocci31

Well it’s not resolved.

Worst customer service experience I’ve had in a long time. Your plugin permanently changed my js, even when disabled, and you have no solution, or even simple advice.

I suppose I’ll wait another 2 weeks for a response that offers no support. Oh wait, you’re changing the status to “resolved”, nevermind.

You’re lying if you say this is resolved.

My issue has nothing to do with the size of the video.

This is very frustrating. I’ve waited 3 days for a response, and there is still no advice on how to remove these arrows from your plug-in. Here is the link to an example of what I’m talking about, so there is no confusion:

https://www.digitalhandmadevideo.com/?project=oil-paint

Click the first image. A video pops up. That’s good. If you hover your mouse over the video, a “next” arrow appears. When you click that, it skips to the second video on the page. Still, all good. However, when you click the “previous” arrow (on the left of the lightbox video), the arrows disappear completely. More importantly, the “close” button disappears. This means that, from a user’s perspective, the only way to continue navigating the page is to refresh the page entirely. This is not good. It’s a bad user experience.

I am looking for any advice that will make it so the “close” button doesn’t disappear. I have no issues when there is only one video on a page. It only happens when there are multiple videos. I’m not sure if it is a javascript error with the “previous” arrow or what, and I don’t necessarily care. I just need to make it so that my user’s don’t have to refresh the page when there are multiple videos.

Any workaround that solves this issue is fine.

Hi,
My theme did have lightbox capabilities prior to installing this plug-in, but I was looking to solve a lightbox-related issue I was having (though now, I regret doing so). It is active right now because, if I deactivate it, it removes the lightbox capabilities I had prior to the install of WP Video Lightbox.

I’m a bit confused by your first sentence:

Hi Jeff, is the plugin currently active? If so can you add ” in your shortcode. For example.

Are you asking for the extension to my image file? Here is the complete line of code:

<p style=”text-align: center;”>[video_lightbox_vimeo5 video_id=115220611 width=640 height=480 anchor= “https://www.digitalhandmadevideo.com/wp-content/uploads/2015/01/Screen-Shot-2015-01-06-at-2.36.45-PM.png”%5D</p&gt;

All of this works fine, but it’s the glitchy arrows that persist.

Can we resolve everything with instructions on how to remove the “previous/next” arrows from the lightbox? That’s really all I need. (I’m not using prettyPhoto right now.)