juleshenson

Hi @bsfherman I have Astra installed on one of the sites it is happening with, so you can try to recreate with Astra theme. To replicate, you just have go to WP admin, then click to edit a post or a page. The error message pops up at the top of the screen before the edit page loads.

I will also submit a ticket on the support portal.

This is also happening on all of my sites that are using this plugin. I have also done all the troubleshooting. It all points to this plugin. I didn’t see this thread, so I started a new one just a few minutes ago.

@bcrodua I’m following up. Do you have an answer on this?

Many thanks,
Jules

Hi Bryle, here is the backup log:

https://www.dropbox.com/s/sqj0myv1h11riqx/log.8842a4331044.txt?dl=0

Thank you,
Jules

My apologies, I didn’t include the second screenshot: https://www.dropbox.com/s/3j39jr01kzv7rnn/Screen%20Shot%202022-03-28%20at%205.12.19%20PM.png?dl=0

Hi @wpmudev-support1 – Yes, here is the code: https://pastebin.com/r9cDd7jd

Also, I didn’t record when this happens, but along with the issue that I recorded in my above reply, there are times when the Paypal window doesn’t appear fully and we get this error: Error! Something went wrong when verifying the payment

In the 20 plus times I’ve tested this form, I’ve only been successful once.

Since this was a known issue before and I have the current version of forminator, I hope that you won’t try and tell me that it’s on my end. I can’t use fominator if I don’t have a solution to this issue. I will need to switch to an alternative plugin if I can’t make this work by this evening since I have a deadline.

• This reply was modified 3 years, 7 months ago by juleshenson.

Hi @wpmudev-support1, thank you for your reply. I had multiple people try, inside and outside of my network, and this is the general concensus, that it does not work. Here is a recording of what happens generally:

https://www.loom.com/share/711d8bb71729443b9a4843aedea90b3c

Can you please help me with a solution to this?

Thank you,

Jules

@nitin247 Got it. Just sent to your email. Thanks!

Hi @nitin247, thank you for your reply. I sent you an email yesterday.

Thanks,
Jules

I have not yet heard a response here or via the support ticket I submitted on this. We have the Pro version and because of waiting for a solution from the developer, have exceeded the 30 day money back guarantee.

Because of this and my other issue here: https://www.ads-software.com/support/topic/stripe-after-payment-message/ my client does not want to move forward with this plugin. The above thread was closed with the assumption that we didn’t have the Pro version. However, we do have the Pro Version and it remains an issue.

Please advise how to either resolve both of these issues or let me know how my client can receive a refund.

Thank you.

@scottpaterson We have the pro version, is there some other reason this isn’t working? I’m unsure why this is marked as resolved. The problem has not been resolved.

Thank you,
Jules

• This reply was modified 5 years, 6 months ago by juleshenson.

Hi @scottpaterson, we have the pro version.

Thanks,
Jules

Thank you @webdevmattcrom. I’ve contacted you like you said above. Looking forward to your help!

I understand, and also think it’s related to ajax @dlocc. I have disabled all plugins, as well as contacted my hosting company to see if they could identify the issue and they had no errors associated with this domain. I continue to have the issue in Safari. From time to time I do get it to load using Edge. But when testing on Safari, I have not been successful. This site is not customized, so there is no code or any other custom files that could be conflicting.

I am in a time crunch to get this working as well, and honestly, there are no other plugins that will work for us. If you have any other ideas, I would be grateful.

Thank you.