juliastylemixthemes

Hello @willd2568 ,

Thank you for the request and sorry for the delay in reply.

I’m sorry to know that you faced with such difficulties while using our plugin.

I would like to inform you that I have checked the case on our local testing environment and couldn’t detect any issues. The WooCommerce product description is generated correctly [screenshot].

Could you please send us the errors from the Console panel to investigate the case?

Best regards,

Hello @olammyju,

My apologize for the delay in reply.

Yes, the menu is displayed for all users. However, unlogged users will be offered to log in. [screenshot]

To change the favicon you can in the Appearance > Customize [screenshot]> Site identity section [screenshot].

Let us know if there will be additional questions according to the LMS plugin default settings and options.

Best regards,

Hello @hiabusiness,

My apologize for the delay in reply.

Could you please clarify if the issue still persists and provide us with the ticket ID to check its status?

Best regards,

Hello @omaxali , @hiabusiness ,

Thank you for the request and sorry for the delay in reply.

Please ensure that you are using the latest versions of the LMS plugins. To check the versions, you can refer to the changelog provided at this link: https://docs.stylemixthemes.com/masterstudy-lms/changelog

If the issue continues to persist, please try deactivating extra plugins one by one to identify if any of them are causing conflicts with the Course Builder.

Dear @hiabusiness,

Could you please provide the ticket ID for which you have not received a response? I will check its status.

Best regards,

Hello @yogh,

We should inform you that LMS courses are not just pages or posts. They are unique custom posts type with their own style. If you would like to import courses to the LMS plugin, you should export/import only LMS courses. Unfortunately the LMS plugin cannot accept courses from extra third-party platforms as they have their own styles and settings.

However, we are always here to improve our product with new features and options, if you think that options to import courses from Sensei LMS will be useful for most of the MasterStudy LMS plugin users, we highly recommend you leave your idea in our feature requests desk, our managers will collect and include changes in the future updates according to the popularity of requests https://stylemixthemes.cnflx.io/boards/masterstudy-lms

Best regards,

Hello @jvmartincobos ,

Thank you for the request and sorry for the delay in reply.

To create a formula with the if/else statements, I would like to offer you our instruction on how to work with the if / else statements at the link: https://docs.stylemixthemes.com/cost-calculator-builder/calculator-elements/total#if-else-statement .

Also below you can find an example formula:

if(range_field_id_0<1){4.99*range_field_id_0}else if(range_field_id_0<5){2.20*range_field_id_0}else if(range_field_id_0<10){1.50*range_field_id_0}else if(range_field_id_0<25){0.84*range_field_id_0}else if(range_field_id_0<50){0.64*range_field_id_0}else if(range_field_id_0<100){0.50*range_field_id_0}else if(range_field_id_0<200){0.41*range_field_id_0}else if(range_field_id_0<400){0.29*range_field_id_0}else if(range_field_id_0<800){0.23*range_field_id_0}else if(range_field_id_0<1500){0.18*range_field_id_0}else if(range_field_id_0<2000){0.15*range_field_id_0}else if(range_field_id_0<2500){0.13*range_field_id_0}else if(range_field_id_0<3000){0.12*range_field_id_0}else if(range_field_id_0<3500){0.11*range_field_id_0}else if(range_field_id_0<5000){0.10*range_field_id_0}

Additionally, I found that you are using text at the end of the formula. Unfortunately, the plugin does not accept text in a formula. You can only use numeric values.

However, we are always here to improve our product with new features and options, if you think that settings will be useful for most of the Cost Calculator plugin users, we highly recommend you leave your idea in our feature requests desk, our managers will collect and include changes in the future updates according to the popularity of requests https://stylemixthemes.cnflx.io/boards/cost-calculator-builder

As an option, I want to suggest you using the Condition option to display the text. The instruction on how to work with Conditions is available here: https://docs.stylemixthemes.com/cost-calculator-builder/conditional-system/introduction

Best regards,

Hello @imtanann ,

Thank you for the request and sorry for the delay in reply.

We are happy to hear that the problem was resolved and our support team was able to help you. If you have any questions about the default settings and options of the LMS plugin, please feel free to ask. We are always here to assist you.

Best regards,

Hello @cahiskali ,

Thank you for reaching us out.

Gently note, the Pro version of the LMS plugins comes with the Masterstudy theme only. It’s not available for purchase as a seperate plugin. Additionally, the theme can be purchased only on the ThemeForest Marketplace.

The Masterstudy LMS Pro Plus plugin is purchased seperatly.

You can find more information in our documention: https://docs.stylemixthemes.com/masterstudy-lms/

It seems that there was misunderstanding and you have purchased the Pro Plus version. Could you please ensure that you have installed/updated both Free and Pro Plus versions of LMS plugin and activated addons Email Manager and Google Meet?

If the features Email Branding and Google meet would be unavailable for, please create a new ticket and we will investigate your case individually. Unfortunately, WordPress does not allow to consult here about the paid version of the plugins.

Best regards,

Hello @cchristina,

My apologize for the delay in reply.

Can you please provide the names of the themes you have attempted to use with the Masterstudy LMS plugin? We will pass this information on to our developers for consideration.

Regarding the issue with disappearing HTML functionality, scripts, and frames, could you please specify the codes, scripts, and frames you have used? This will help us reproduce the issue.

The behavior you described is not typical for the LMS plugin. The content of the lesson should not disappear. I have tested this on our testing site by adding code and frames, and did not detect any issues.

Best regards,

Hello @olammyju,

Thank you for the request and sorry for the delay in reply.

If I understood you right, you would like to add the left profile menu to your site. You can do it by activating the option in the MS LMS > LMS Settings > Profiles section [screenshot]

You can access additional details in our guide provided here: https://docs.stylemixthemes.com/masterstudy-lms/lms-settings/profiles#side-profile-menu

Best regards,

Hello @maniokas,

Thank you for the request and sorry for the delay in reply.

If I understand correctly, you want to modify the size of the course features image.

Unfortunately, there are no default settings to make this change.

However, we are constantly working on enhancing our product by adding new features and options. If you believe that this setting would be beneficial for most users of the MasterStudy LMS plugin, we encourage you to share your idea on our feature requests desk. Our managers will gather and consider these suggestions for future updates based on their popularity. You can submit your idea here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms.

If i understand you incorrectly, could you please clarify your request more detailed?

Best regards,

Hello @mariuspa,

Thank you for the request and sorry for the delay in reply.

I should inform you that I could not reproduce the case on our local testing environment. The lessons are opening correctly without being redirected to the blog posts.

To resolve the issue, I suggest the following steps:

• ensure that you have set the option Post name in the Settings > Permalinks section [screenshot]
• check if the blog archive page has been selected in the “Settings > Reading” section. [screenshot]
• verify the course archive page that has been set in the “MS LMS > LMS Settings > Courses” section. [screenshot]
• deactivate extra plugins to check if any of them could cause the issue

As an option, I recommend you installing the Masterstudy LMS plugin without any extra plugins on a new local host to check if the issue appears again.

Best regards,

Hello @appslkofficial,

Apologies for the delay in reply. Gently note that our team is located in different time zones, which may cause variable response times.

It seems like the issue might be because of some missed settings in the calculator. Could you kindly double-check if all the fields in the Contact Form settings were filled in accurately? You can refer to this screenshot [screenshot] as a guide.

If you want to know more about the Contact Form settings, you can visit this link: https://docs.stylemixthemes.com/cost-calculator-builder/pro-plugin-features/send-form

If the problem continues or if we misunderstood your concern, please share a more detailed description of the issue and send us some screenshots with examples.

Best regards,

Hello @appslkofficial ,

Thank you for reaching us out!

We apologize for any inconvenience caused by the issues with the plugin.

According to the error, it seems that the issue appeared from an incorrect configuration of the calculator settings. Could you please check if all of the Contact Form fields in the settings were filled in properly [screenshot]

For more information about the Contact Form settings, please visit the following link: https://docs.stylemixthemes.com/cost-calculator-builder/pro-plugin-features/send-form

If the issue isn’t solved or we understood you wrongly, could you please describe the issue more detailed and send us screenshots with examples?

Best regards,

Hello @tac001 ,

Sorry for the delay in reply.

Can you please verify the z-index of the chat-bot in the console panel? Typically, the z-index for the chat button is set to 999.

Furthermore, I recommend disabling any additional plugins to determine if any of them are causing interference with the chat-bot.

If the problem persists, kindly provide us with the link to your website so that we can investigate further.

Best regards,