juliman

Hi, thanks.

I have submitted a ticket trough the support from in the website.

Please, keep it open until the tech team give me a solution or uploads a new version so we can really put this thread as solved attaching information for people with the same issue.

Thanks!

Ok, sorry then! When I was checking other comments with a similar problem, they point to AO but I will study deeper what’s going on because it seems super-weird.

Thanks a lot for your plugin, time and your quick response.

By the way: Now I have disabled AO I have experienced something weird. For sure it will a lot of factors that involves this and may I need to open other thread but I will like to tell you to see if you can point me in the right direction to investigate.

The experience is the next: Now that I have disabled AO I noticed an increase in the speed of my site. When I check in Gmetrics or Pingdom the speed value is faster with AO active but when I check by myself and I start navigating through the site I can notice several increase speed with AO disable, which is weird taking in account the aim of AO.

Do you have any clue, tip, or comment about how to dig on this? Do you think it worth it to open another thread?

Thanks!!

Hi Frank, sorry in the delay replying you.

do you mean that when you edit the post the embed isn’t there any more, at all, so it’s removed in the database?

I will better explain myself:

– I edit the post.
– Description section -> Html tab.
– I paste the iframe code from youtube.
– I update the post. The video appears, nice ??
– I check the post live after 12/18h, the video is not shown.
– I check the post and the link has been removed from the description section. Like magic xD

Don’t know why yet.

Thanks @arielk !!, I can not update until next week when the BF has passed but thanks a lot for the update.

Can you tell us please which was the issue? In the log changes seis 3rd plugins conflict but doesn’t say which in specific. Also the issue was present just with woocommerce and elementor active.

Do you have more info?

Thanks again!

Yes!

It’s a bug with the last version.

How it’s possible to Elementor to make a this huge mistake in a checkout page which in my case is not using Elementor?

Please fix it!

It happens the same to me.

Thanks mballew rising the issue.

Ey Tim, solved!

Guess what: The hosting had a security rule that was limiting the access to admin-ajax.php

If someone has the same problem please be sure:

-Your hosting is checking the specific domain where the problem is. (The rule applies to the domains and not the entire server, so you can have another domain with wordpress where everything works -also my hosting was applying rules to other domain, so please check with your hosting that they are working in the right domain)

-Push your hosting to fix it. At the beginning they were telling me is not their problem, it was.

Thanks Tim for your help!

• This reply was modified 6 years, 3 months ago by juliman.

Thanks Tim.

I’m talking again with my hosting but I don’t have much hope…

I’ve installed the Loco dev versión but the issue is still there.

I would like to deep on this, but I don’t have the technical skills to go much further.

If the plugin is OK, there is an Ajax problem but the hosting says everything is fine … I don’t know what else I can do, but thanks anyway, your support is very helpful.

Hope in the future someone find out which is the problem and we can work with your plugin again.

Thanks!

Ey Tim, thanks for your quick reply.

Yes, I’ve checked the Ajax errors FAQ and I’ve talking with my hosting in order to be sure that there is not a server proble before submitting the request in the forum.

1) I don’t have security problems or barriers.
2) I’m following the recommendations of saving files for Woocommerce (selecting the OTHER option in order to provide the specific path for Woocommerce)
3) I’ve talking with my hosting. No security no barries, everything seems fine. (Also, other woocommerce works OK in the same server)

So, I don’t have more bullets to shoot here.

Hope not sound rude Tim but, if this is happening to so many people… Don’t you think is worth it to take a deeper look to see what is happening?

Besides if the plugin code fault or not. At the end we only want to use your plugin in our sites, and the result is that we can not ??

Thanks.

@decomteam

Thanks a lot for your quick response!

I didn’t know that code existed, that’s awesome. It seems that is what exactly need. I tried but apparently is not working. I will contact Woocommerce people to see how we can fix it!

Thanks a lot ??

I still losing money because of this issue.

It’s incredible the pour support the plugin creator offers on this matter. Even for premium users. Just about to write 1star review due to the lack of attention.

Apart from that, this is not a corner-case issue. This could easily detectable with a minimum of testing and common sense about how the plugin should work.