julliansumup
Forum Replies Created
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Forum: Plugins
In reply to: [SumUp Payment Gateway For WooCommerce] Payment PendingHello,
Our apologies for the delayed reply.
We have educated our POS support on how to properly handle and transfer issues that might not be directly related to their department.
You can use this link below to contact us with any issues you might be experiencing.
https://cloud.crm.sumup.com/sumup-developers-contact-form
Best
Hello,
Our apologies for the delayed response.
We have made small changes to our plugin and can inform you that it is stable and should work without errors.
Best
Hello,
Our apologies for the delayed response.
We do not have the option to accept SumUp gift cards (vouchers) through WooCommerce.
I have put the request in to our product team for consideration.
Best
Thank you for bringing this to our attention.
We are currently investigating the issue and will notify once we find the error and fix the error.
Best
Forum: Plugins
In reply to: [SumUp Payment Gateway For WooCommerce] Pending Payment bugHi,
Thank you for bringing this to our attention.
We are currently investigating the issue and will update you once we find the error and fix it.
Best
Hi,
Please let us know which problems you are having with our plugin.
We will take a look into the issue and make sure they are corrected.
You can email [email protected].
Best
Hi,
The reason you are receiving that error message is due to your payment scope not being activated.
Please email [email protected] to activate your payment scope.
Best
Forum: Plugins
In reply to: [SumUp Payment Gateway For WooCommerce] Provided credentials are incorrectHello,
Could you please email [email protected]
Please provide your merchant ID or email address registered with SumUp.
Best
Forum: Plugins
In reply to: [SumUp Payment Gateway For WooCommerce] Authorized redirect URLOur apologies for the delayed reply.
We have correct the error in our redirect URL.
You are correct to follow https://[site-url]/callback/.
Best
Forum: Plugins
In reply to: [SumUp Payment Gateway For WooCommerce] Apple Pay & Google PayThank you for your message.
I do apologize but we currently don’t have that feature.
We are working on obtaining that feature is Q1 of 2021.
Our apologies for the inconvenience caused.
We have fixed the bug that was causing the error you were facing.
If you have any further issues, please email [email protected]
@digitalkult @geoffgspit @responsiblebeing @responsiblebbeing @garethdhopkins
We do apologize for the inconvenience caused, we have fixed the bug that was causing the “pending payment” stage freeze.
The plugin in running and is stable.
Best
@responsiblebeing @geoffgspit @garethdhopkins
My apologies for the delayed reply and inconvenience.
The error occurring with “We are unable to process your order, please try again”
should be fixed.Please give it a try again and if you are still running into the error please email [email protected] with your merchant ID and in the subject line “We are unable to process your order, please try again”.
We will get it corrected as soon as possible.
My apologies for the delayed reply.
The callbackUrl is like that return envelope. You are basically saying I am sending you this data. Once you are done with it, I am on this callbackUrl waiting for your response. So the API will process the data you have sent then look at the callback to send you the response.
If you use the callback URL, then the API can connect to the callback URL and send or receive some data. That means API can connect to you later (after API call).